A good reputation is a rather easy thing to lose, which is why we definitely care about it in our business. We’re dedicated to creating quality products and satisfying our customers with exceptional service. So, let our dear brides speak for us.
A good reputation is a rather easy thing to lose, which is why we definitely care about it in our business. We’re dedicated to creating quality products and satisfying our customers with exceptional service. So, let our dear brides speak for us.
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We ship via DHL to more than 200 countries around the world. Once your order is dispatched we provide you a tracking number so you could track your parcel on DHL website. As we ship to exact address you provided at checkout, please make sure you will be able to receive the parcel at that address.
The delivery for all dresses is totally free of charge.
It usually takes the order from 5 to 15 days to arrive depending on your location. You can contact us anytime to know estimated delivery date prior to order.
Please note that estimated dates can not be used as a guide, delivery time may be increased in certain cases for reasons beyond our control (force majeure etc). We will not be held responsible for any delays caused by carrier or customs.
As all orders are shipped on a Delivery Duties Unpaid (DDU) basis, customers are responsible for all import and customs duties associated with their purchase. We are unable to estimate what these charges are, so we encourage you to check with your country’s customs authorities for tariffs before you order.
Please pay your attention that import and customs duties are not included in price and must be paid by the customer to ensure your parcel is released by customs. Failure to do so may cause your delivery to be abandoned therefore the order becomes limited in refunding. Learn about refunding below.
Our return policy is valid for dresses of standard size range between US 0 (EUR 32) and US 14 (EUR 46) with a fixed $80 return fee, except in the event of a genuine manufacturing defect.
The return must be initiated within a week of the delivery date according to tracking information. That means you will have 7 days to inform us about your decision to return, and a further 7 days to ship the order back.
To be eligible for a refund, the items must be in their original condition — unworn, unaltered, free of makeup, hair and stains. Any tags must remain in place. All items will undergo inspection to match these requirements upon receipt.
Rush fees and delivery fees are refundable in cases of manufacturing fault only. Customers’ return shipping expenses, as well as import and customs duties, are not subject to compensation in any case.
Despite our customers’ satisfaction being a top priority for us, our return policy has several reasonable limitations. Thus, a refund is unfortunately unavailable for:
That is, if you discard a shipment for any reason (inability to receive the parcel at the address, disagreement with customs fees etc.) the parcel will not be shipped back to us and it will be eliminated by DHL in your country. Such orders will be considered as ‘completed’ and will not be eligible for a refund.
US | 0 | 2 | 4 | 6 | 8 | 10 | 12 | 14 |
EUR | 32 | 34 | 36 | 38 | 40 | 42 | 44 | 46 |
Bust | 31.5″
80 cm |
33″
84 cm |
35″
88 cm |
36.5″
92 cm |
38″
96 cm |
39.5″
100 cm |
41″
104 cm |
42.5″
108 cm |
Waist | 25″
64 cm |
26.5″
68 cm |
28″
72 cm |
30″
76 cm |
31.5″
80 cm |
33″
84 cm |
35″
90 cm |
37″
94 cm |
Hips | 34.5″
88 cm |
36″
92 cm |
38″
96 cm |
39.5″
100 cm |
41″
104 cm |
42.5″
108 cm |
44″
112 cm |
46″
116 cm |
US | EUR | Bust | Waist | Hips |
0 | 32 | 31.5″
80 cm |
25″
64 cm |
34.5″
88 cm |
2 | 34 | 33″
84 cm |
26.5″
68 cm |
36″
92 cm |
4 | 36 | 35″
88 cm |
28″
72 cm |
38″
96 cm |
6 | 38 | 36.5″
92 cm |
30″
76 cm |
39.5″
100 cm |
8 | 40 | 38″
96 cm |
31.5″
80 cm |
41″
104 cm |
10 | 42 | 39.5″
100 cm |
33″
84 cm |
42.5″
108 cm |
12 | 44 | 41″
104 cm |
35″
90 cm |
44″
112 cm |
14 | 46 | 42.5″
108 cm |
37″
94 cm |
46″
116 cm |
Please mind that size chart reflects body net measurements, not garment measurements, and may not reflect your usual size in everyday clothing.
Every dress may be performed in one of three height options, please specify your height at checkout.
4′ 11″ – 5′ 5″
150 – 165 cm
5′ 5″ – 5′ 9″
165 – 175 cm
5′ 9″ – 6′ 1″
175 – 185 cm
It is quite easy to determine your size correctly. You will require a measuring tape and several minutes of your time. Just follow our brief instruction.
Measure around the fullest part of your bust across the nipples. The tape should be pulled tight enough but without tension and go parallel to the floor.
Measure around your natural waist which is the narrowest part of your torso. Keep tape horizontally and slightly loose to allow room for breathing.
Measure around your bottoms at the fullest point, keeping the tape parallel to the floor. Make sure you are not wearing shoes while taking this measurement.
Please feel free to contact us for any assistance. We will be glad to guide you through taking your measurements and selecting the proper size.
Customer service is great, the seller always got back to me quickly. The dress is nicely made and fit well. I knocked off a star for this particular dress style because it won’t let you raise your hands without an awkward look. I have to cut the breast pads out myself as well. But even without them, the fabric gets lifted together instead of staying put. If I could go back in time, I would still buy from Piondress but I’d pick another style because now I have to re-do my entire first dance to accommodate with not being able to spin with my hand up. Otherwise, the dress is beautiful. If you aren’t dancing with your hands up, then this dress would be perfect for anyone.
Genau wie beschrieben und gute Qualität
The whole buying process from start to finish went totally smooth. The dress is great quality and looks beautiful on. Thank you!
The dress matched the description, the team was super helpful and were open to making small alterations for me (eg zipper coverup with lace). Grateful for Piondress <3
The dress is beautiful and the communication made the process simple. However, though i opted for custom the dress needed to be altered. All in all, I am happy with my purchase.
I was so nervous to order a dress online but I could never have gotten my dream dress anywhere else for this price. I felt like a princess and everyone said I looked great and they loved my dress. The only reasons I can’t put 5 stars is that 1. I couldn’t lift my arms all the way up in my sleeves, and 2. There was no bustle for my dress. I hadn’t even thought to ask about either but it would have been nice to not have to also. But overall such a great experience, it was the only thing besides the food at my wedding that was actually worth the money lol
Absolutely stunning dress. This kind is particularly fitted to your measurements, and I didn’t realize that I wouldn’t be able to lift my arms all the way with these sleeves. That is truly my only regret, so keep mobility in mind when you order a custom dress, I didn’t even think about it. All in all it’s a fantastic, gorgeous, elegant gown and I will enjoy it just as well on my wedding day!
Excellent quality! Fits well, just had to get the sleeves taken in. Probably should have requested that measurement as well. Otherwise. Perfect!
Das Kleid ist wunderschön… leider nicht an mir.. mit 1,52 m sieht es leider furchtbar aus.
This dress is gorgeous! I am usually an 8 and I ordered an 8 tall. The size fits me almost perfectly. It was a little bit longer than expected, so I will be hemming it just a bit. The bodice and lace are lovely and delicate. One thing I noticed is the band around the middle of the waist is much more noticeable and flesh-colored / peach in my dress than the pictures. I’m altering this with the addition of a ribbon around the waist. The back of the dress has a larger gap of illusion netting between the lace and the waist than the pictures make it seem. We might add some lace to cover the gap so it doesn’t look as exposed. Otherwise, with the alterations, I think it will be the most dreamy dress! The tulle is the most fabulous and swishy fabric, which is what I was hoping for. 🙂
This dress was beautiful. Simple. Just what I wanted for my small family wedding. The fabric was comfortable. Seams were a bit more noticeable than I realized at first but nothing that bothered me much. Ekaterina was so kind and very good to make sure I had the correct sizing. It arrived early and I only needed to have it hemmed. The shoulders were a bit tight but everything else was great. I got a size “ US 0 Standard “ and my measurements are: Bust- 31 1/2” Hip- 35 1/4” Waist – 23 3/4” Shoulder – 18” Hallow to floor – 54 1/4” Bicep- 9 1/2
Es ist ein wunderschönes Kleid, in guter Qualität. Es werden nur kleine individuelle Änderungen beim Schneider vorgenommen. Bearbeitung und Versand ging sehr schnell. Die Kommunikation ging auch reibungslos. Werde ich weiter empfehlen
I love this dress. It needed a fair amount of alterations, but it turned out beautifully. I love the simple design and the pearly button on the back. I did remove the mesh on the sleeve, but otherwise kept it true to the intended look of the dress. The fit wasn’t really true to size. I ordered a 14 which fit perfectly at the waist but was about 2 inches too small in the bust. Kind of odd since I don’t know too many size 14 ladies who are smaller in the bust than me since I’m only an A cup. The dress was also cut for a taller bride. I was expecting to hem the dress but I also needed the top adjusted for height. But my seamstress was able to work out all of these and I love the result.
Pretty dress. Little restricting in the chest/shoulders. No stretch so not able to lift arms easily above shoulders.
My dress came quickly! It’s beautiful and exactly as pictured, however there was a small hole in the sleeve. Ekaterina responded quickly and apologized. She offered to let me return the dress or have a small refund. I opted for the refund to put towards taking it to a seamstress. All in all, its a beautiful dress, especially for the price, and exactly what I wanted for a simple spring wedding.
Very reliable….punctual in delivery..Thank you!