Frequently Asked Questions

Yes. Piondress is an independent bridal brand creating wedding dresses since 2014. We have helped over 8,000 brides worldwide. Each order is handled personally from the first message through to delivery.

You can learn more about our story on the About page.

Yes. You can visit our Brides section to see real photos from Piondress brides and weddings. You can also read verified customer reviews in our Reviews section, where brides share feedback about fit, quality, and their experience with different dresses. Most product pages also include bride photos and customer reviews, so you can see how each dress looks and feels in real life.

All of our dresses are made to order.

Standard production time is included in the price. We also offer a rush production option for an additional fee. Please note that expedited production refers to production time only and does not include delivery time.

We recommend placing your order 3–5 months before your wedding date. This allows enough time for dress production, shipping including a buffer for possible delays, and minor alterations if needed for the best fit.

Please note that production time starts from the moment we receive your measurements, not from the date the order is placed.

All prices are shown in USD. If you are paying in another currency, your bank will automatically convert the amount based on the current exchange rate.

We use high-quality, carefully selected synthetic bridal fabrics such as satin, chiffon, tulle, lace, and organza. These fabrics are chosen for their smooth appearance, soft movement, durability, and ability to hold the shape of each design. Each product page clearly specifies the exact materials used for that design, so you can check details before ordering.

We ship worldwide, and delivery times depend on the destination country.

Delivery for all dresses is completely free of charge. At the moment, we ship all orders to the U.S. and the EU on a Delivery Duties Paid (DDP) basis. This means the price you see is final — no hidden fees, no unexpected customs charges upon delivery.

For international orders outside the EU and U.S., import taxes or customs duties may apply depending on your country’s regulations. While we cannot guarantee that such fees will not be charged, we always do our best to minimize or avoid them whenever possible.

For more details, please refer to our shipping policy.

Orders are dispatched via Poland to ensure smooth international delivery and to help avoid import duties for customers in the EU and the United States.

Delivery times depend on your location and the efficiency of your local postal service. Generally, delivery to the USA, Europe, Canada takes about 5–10 business days, Asia and Australia approximately 5–10 business days.

Please note that delivery times may be longer for remote locations and such delays are beyond our control.

You can get in touch with us anytime to get an estimated delivery time for your country before placing your order.

No, you don’t. All U.S. orders are shipped Delivery Duties Paid (DDP). This means the price you see is final — no hidden fees, no unexpected duties at delivery.

No. When your order is delivered to an address within the European Union, there are no import duties or customs fees. Shipping in the EU is free, and the price you see is the final price — nothing extra at delivery.

Please enter your billing address in the billing section at checkout. Then, in the “Additional information” (order notes) field, write your shipping address in full. Once we receive your order, we will update the shipping address manually on our side.

You can start by referring to our size chart available on each product page.

If your measurements match one of our standard sizes and your height is around 162–172 cm / 5’4″–5’8″, you can choose Standard Size.

If you are between sizes, slightly shorter or taller than the standard height range, or would like small adjustments to the dress length or fit, Adjusted Fit may be a better option. This option is recommended for brides around 155–178 cm / 5’1″–5’10”.

If your height is outside this range, your measurements do not match the size chart closely, or you would like the most personalized fit, we recommend choosing Custom Fit. With this option, the dress is made according to your individual measurements.

If you’re unsure, feel free to email us — we’ll be happy to guide you.

Standard Size is a good choice if your measurements are close to our size chart and your height is around 162–172 cm / 5’4″–5’8″. Minor local alterations may still be needed for the best overall fit, which is very common for bridal dresses.

Adjusted Fit is our most popular option and works best for many brides, especially if you are between sizes, slightly shorter or taller than our standard height range, or would like small adjustments to the dress length or fit. This option is recommended for brides around 155–178 cm / 5’1″–5’10″. It allows small adjustments such as bust, waist, hips, skirt and sleeve length, while keeping the original design and construction. Adjusted Fit improves the fit, but it is not a fully custom-made dress. After your order, your personal manager will guide you through the measurement process step by step.

Custom Fit is ideal if you are outside the Adjusted Fit height range, if your measurements do not match the size chart closely, or if you are looking for a more precise, personalized fit. We use an extended set of measurements, up to 20–22 depending on the design, to create the dress for your proportions. Your personal manager will support you throughout the process after your order.

That’s very common 😊

In this case, we usually recommend choosing Adjusted Fit, as it allows small adjustments (such as bust, waist, or length) for a better fit while keeping the original design.

If you’re unsure, feel free to email us —  we’ll be happy to help you choose the best option.

You don’t need to add your measurements during checkout. After you place your order, your personal manager will contact you by email and guide you through the measurement process step by step.

We don’t offer a try-on at home service, as all of our dresses are made to order.

Each gown is individually sewn in Standard Size or Adjusted Fit (both eligible for return in accordance with our return policy), or as Custom Fit based on your measurements (non-returnable).

No, of course not. With the exception for a few designs we can offer you a size range up to US 22 (EUR 54) for the most of our dresses without any extra fees. However please pay your attention that sizes above US 14 (EUR 46) are considered as custom and cannot be returned according to our return policy.

For Standard Size, minor local alterations are very common to achieve the best fit, as each body has its own proportions.

For Adjusted Fit and Custom Fit, we follow your measurements carefully, but small adjustments may still be needed after delivery. This is a normal part of bridal tailoring, as fabric, posture, and undergarments can affect the final fit.

All adjustments should be done by a local seamstress or tailor, as we do not accept dresses back for alterations.