Frequently Asked Questions

We are doing our best to provide clear and pleasant shopping experience for our customers. Please read through the most frequent questions we are asked to learn more about us and how we work.

General

How far in advance do I need to place my order?

As all our dresses are made-to-order, they require some time to be hand-sewn. Our standard production time is three weeks, but there is a rush option which allows to reduce the time to one week and even to several days (prior approval is required). Then, the delivery will take up to two weeks, and we also have to allot a few days for fitting and making alterations if needed.

With this timeline we suggest to place an order at least one month before the big day.

Can I customize the dress I liked?

Yes, sure. Customization is what makes your dress ‘the one’ and highlights your style and personality. Please tell us what changes you would like to make and we will gladly find the best way to meet your demand.

Can I change my order after the payment?

You are free to change or update your order within 72 hours since it was placed.

Shipping & Delivery

Do you ship worldwide?

Definitely. In cooperation with DHL we can ensure rapid and secure delivery to more than 200 countries around the world accompanied with full tracking.

How much do I pay for delivery?

The delivery for all dresses is totally free of charge. However please mind that you may be required by your local authorities to cover customs fees as the shipment arrives. Learn more about it in our Shop Policies.

How long does shipping take?

The delivery time directly depends on customer’s location and varies from 5 to 15 days. You can get in touch with us anytime to know estimated delivery date prior to order.

I need an urgent delivery, can I still order?

We already provide the fastest possible way of shipping and can not make it quicker, but we can prioritise your order to get it ready to be shipped in just one week or even less. Please contact us to clarify the details.

Sizing

How do I work out my size?

Your made-to-order dress will be made to your size range considering your height. For choosing the perfect size please refer to our size chart which is also available on every product page. And if you need a professional advise or any other assistance, we are always here to help you.

For more information about the sizing please visit our Shop Policies page.

I am sort of in between sizes, what do I do?

It’s alright! If none of the sizes represents you fine enough, please let us know and work out the best solution for you.

Will I need alterations?

As you order online and we unfortunately can’t see you in person, minor alterations such as hemming may be required to have the dress fit to perfection.

Have a question that wasn’t answered above?

Please ask us a question via online messenger or any other convenient for you way and we will consult you on it with pleasure.