Frequently Asked Questions • Piondress Skip to main content

Frequently Asked Questions

We are committed to providing a clear and enjoyable shopping experience for our customers. To learn more about us and how we operate, please take a moment to review our frequently asked questions.

Can I customize the dress I liked?

For sure! Customization is what makes your dress ‘the one’ and highlights your style and personality. Please tell us what changes you would like to make and we will gladly find the best way to meet your demand.

How far in advance do I need to place my order?

As all our dresses are made-to-order, they require some time to be hand-sewn. Our standard production time is three weeks, but there is a rush option which allows to bring the time down to one week and even to several days (prior approval is required). Then, the delivery will take up to two weeks, and we also have to allot a few days for fitting and making alterations if needed.

Given this timeline, we suggest placing an order at least one month before the big day.

Do you ship worldwide?

Absolutely! In cooperation with DHL we can ensure rapid and secure delivery to 200 countries around the world accompanied with full tracking.

How much do I pay for delivery?

The delivery for all dresses is totally free of charge. However please mind that you may be required by your local authorities to cover customs duties as the shipment arrives. Learn more about it in our shipping policy.

How long does shipping take?

The delivery time directly depends on customer’s location and varies from 5 to 15 days. You can get in touch with us anytime to get estimated delivery date prior to order.

I need an urgent delivery, can I still order?

We already provide the fastest possible way of shipping and can not make it quicker, but we can prioritise your order to get it ready to be shipped in just one week or even less. Please contact us to clarify the details.

How do I work out my size?

Your made-to-order dress will be made to your size range considering your height. For choosing the perfect size please refer to our size chart available on every product page. And if you need a professional advise or any other assistance, we are always here to help you.

For more information about the sizing please visit our shop policies page.

I'm sort of in between sizes, what do I do?

It’s alright! If none of the sizes represents you fine enough, please let us know and work out the best solution for you.

Do you charge extra for plus size?

No, of course not. With the exception for a few designs we can offer you a size range up to US 22 (EUR 54) for the most of our dresses without any extra fees. However please pay your attention that sizes above US 14 (EUR 46) are considered as custom and cannot be returned according to our return policy.

Will I need alterations?

As you order online and we unfortunately can’t see you in person, minor alterations such as hemming may be required to have the dress fit to perfection.

What's your return policy?

Our return policy is simple and transparent, see it for yourself by clicking here.

Can I return a customized dress?

Unfortunately we are unable to accept for refund customized dresses, no matter whether the very design was changed or only the size was custom.

I'd like to exchange the dress, what do I do?

Technically we don’t make exchanges, but you are free to either return the dress you received and make another order once you get a refund, or at first order a new dress and then return the previous one and wait for refund.

In any case please don’t forget to read our return policy.

Have a question that wasn’t answered above?

Please ask us a question via online messenger or any other convenient for you way and we will consult you on it with pleasure.