Return & Refund
Our return policy is valid for dresses of standard size range between US 0 (EUR 32) and US 14 (EUR 46) with a fixed $80 return fee, except in the event of a genuine manufacturing defect.
The return must be initiated within a week of the delivery date according to tracking information. That means you will have 7 days to inform us about your decision to return, and a further 7 days to ship the order back.
To be eligible for a refund, the items must be in their original condition — unworn, unaltered, free of makeup, hair and stains. Any tags must remain in place. All items will undergo inspection to match these requirements upon receipt.
Rush fees and delivery fees are refundable in cases of manufacturing fault only. Customers’ return shipping expenses, as well as import and customs duties, are not subject to compensation in any case.
Not Eligible for Refund
Despite our customers’ satisfaction being a top priority for us, our return policy has several reasonable limitations. Thus, a refund is unfortunately unavailable for:
- Customized orders
- Custom size dresses
- Accessories (veils, jackets, detachable parts such as sleeves, skirts etc.)
- Orders sent back without tracking
- Discarded shipments
That is, if you discard a shipment for any reason (inability to receive the parcel at the address, disagreement with customs fees etc.) the parcel will not be shipped back to us and it will be eliminated by DHL in your country. Such orders will be considered as ‘completed’ and will not be eligible for a refund.
Exchanges & Multiple Orders
As all dresses (including standard size ones) are made-to-order especially for every customer, we are unable to offer you the ‘buy-many-keep-one’ purchase option free of charge. In order to do so, you have to agree with our return & refund policy, that is we collect a fixed $80 return fee for every dress returned. This policy is valid for exchanges as well.
We gladly accept charge-free cancellations for standard size orders until dispatched except for rush orders. Since such an order fulfillment starts at once, in the case of cancellation, the rush fee will be deducted from the refund amount.
All our items undergo professional quality control to ensure that the fabrics and manufacturing are of the highest standard. However, we are all human beings and unfortunately, some blemishes may go unnoticed. We highly recommend you try your dress on as soon as you receive it.
In the unlikely circumstance you have concerns regarding the manufacturing of your dress, please contact us immediately so that we can evaluate the issue and offer you the best solution. Claims for the damaged goods are accepted within 48 hours after receipt according to tracking information.
How to Return
- Make sure that one-week period is not exceeded and the dress is in proper condition (check the terms above).
- Reach out to us to get our confirmation and return shipping address.
- Carefully pack the dress in order to avoid damaging while transportation and send the item using your local post service with tracking available.
- Provide us with the tracking number. Untraceable shipments will not be received therefore refunded.
- The refund will be accomplished within five business days after we receive your parcel and inspect the dress.