Shop Policies

Sizing

Our standard size range runs from US 0 (EU 32) to US 14 (EU 46). Some styles are available only up to US 10 (EU 42); for larger sizes, the Custom Fit option is required. Almost every dress can be made up to US 22 (EU 54).

We strongly recommend consulting our Sizes & Measurements page to determine and select your size. Since we are unable to take measurements in person, the responsibility for choosing the correct size and providing accurate measurements lies with the customer. Please approach this step with special care. We cannot be held responsible for an incorrect size selection or inaccurate measurements, as well as for any changes in your body measurements (such as weight gain or loss) that occur during production or delivery.

However, we’re always here to help you choose the right size and guide you through taking accurate measurements. If you have any questions, feel free to contact us.

Custom Size

If you’d like your dress made to your exact measurements, please select the Custom Fit option when placing your order. This option is available for an additional fee. We’ll provide a short video guide and personalized assistance to help ensure a perfect fit.

Alterations

Even with accurate sizing, minor alterations may sometimes be needed after delivery to achieve a personal, perfect fit. For final touches — such as hemming to suit your heel height — we recommend visiting a trusted local tailor. These costs are not included in the dress price and are the customer’s responsibility.

We do not offer in-house alterations; however, our team is always happy to guide you toward the best possible result.

Shipping

We ship to over 200 countries worldwide. Once your order is dispatched, you’ll receive a tracking number so you can follow your parcel.

Please ensure that the shipping address provided at checkout is correct and that someone will be available to receive the package, as we are unable to redirect or hold parcels after dispatch.

Shipping Cost

We offer free worldwide shipping on all dresses.

Delivery Time

Orders typically arrive within 5–12 business days, depending on your location. You’re welcome to contact us anytime to ask about shipping times before placing your order.

Delivery time refers to shipping only and does not include production time. For your convenience, each product page includes a date calculator to help you estimate the full timeline and choose the best option.

Delivery times are estimates and may occasionally be affected by customs or carrier delays, which are outside our control. We recommend placing your order well in advance of any important event to allow for any unexpected delays.

Customs & Import Duties

We take care of all import duties and taxes for orders shipped to the United States and the European Union.

For all other destinations, orders are shipped on a Delivery Duties Unpaid (DDU) basis. This means that local import fees, such as customs duties and taxes, may apply and are the customer’s responsibility. These charges are set by your country’s customs authorities, and we have no control over them. We recommend checking with your local customs office before placing your order.

Return & Refund

Each gown is made-to-order with care. We want you to love your dress, but we also understand that sometimes returns are needed, and we’re here to make the process as smooth as possible.

Eligibility

• Standard Size and Adjusted Size dresses are eligible for return.
• Custom Fit dresses are non-returnable, as they are made to your individual measurements.
• Dresses with design changes are non-returnable, as they are customized beyond the original style.
• We cannot issue refunds for refused or unclaimed shipments (e.g., due to unpaid import fees, delayed pickup, or incorrect address).

Refund Amount

• Standard Size and Adjusted Size orders – a 10% processing fee will be deducted from the refund to cover processing and non-recoverable production costs.
• Rush tailoring orders – a 20% processing fee will be deducted from the refund. This higher fee reflects the additional cost of priority tailoring.
• Return shipping costs, import taxes, and customs duties are the customer’s responsibility and are not reimbursed.

Return Window

Returns must be requested within 14 days of delivery, and the dress should be shipped back within 7 additional days. This allows us to handle returns efficiently and ensure each gown is treated with care.

Condition of Returned Items

To qualify for a refund, the dress must be in its original condition — unworn, unaltered, and free of stains, perfume, makeup, or hair. All original tags must remain attached. Every return is carefully inspected upon arrival.

Order Cancellation

If you wish to cancel your order before it has been shipped, a 4.5% processing fee will be deducted from the refund to cover payment processing costs. This fee is retained by the payment provider and is not received by us.

Once the dress is shipped, the standard return policy applies.

We reserve the right to cancel an order at our discretion, in rare circumstances where we are unable to fulfill the order as intended. In such cases, the full amount paid will be refunded with no fees or deductions. We will notify you promptly if this occurs.

Multiple Orders

Each gown is made individually from scratch, so we generally do not offer “try-on” or multiple orders for comparison. In exceptional cases, you may order up to two dresses to choose from; the standard return policy applies.

Defective Items

Every gown goes through a detailed quality inspection to ensure the highest standards of fabric and craftsmanship. In the rare event that you receive a defective or damaged item, please contact us within 72 hours of delivery. We’ll review the issue promptly and offer the best solution — repair, replacement, or refund.

How to Return

1. Contact us within 14 days of delivery to request a return and receive the return address.
2. Please ensure the dress is carefully packed to prevent any damage during transit.
3. Ship the package using a trackable postal service.
4. Send us the tracking number so we can monitor the shipment.
5. Refunds are issued to your original payment method within five business days after inspection.

We truly appreciate your understanding, and your satisfaction means the world to us.