Shop Policies • Piondress Skip to main content

Shop Policies


By default we offer our products in pre-determined size range between US 0 (EUR 32) and US 14 (EUR 46). Certain styles are available up to US 10 (EUR 42) in size, and require ‘custom’ size option to be chosen for larger sizes. Almost every dress can be made up to size US 22 (EUR 54) without any additional fees.

We recommend consulting our size chart to ensure you select the correct size. Please consider that liability for choosing the size lies with you. We take no responsibility for incorrect size specified in your order as well as for changes in your size due to weight gain or loss while processing and delivery.

Feel free to contact us anytime, we will gladly consult you on choosing the right size and guide you through taking measurements.

Custom Size

If you prefer your dress to be made according to your unique measurements, choose ‘custom’ size while placing the order and we will provide a video guide of how to take additional measurements and advise you in detail. Custom size does not affect the price of the dress, but makes it non-refundable. Learn more about our return and refund policy below.


Please keep in mind that as you order online, you may wish to alter your dress upon arrival to achieve the perfect fit and your desired look. For the final touches, such as hemming to accommodate heel height, you can turn to a local tailor. Such associated costs are not included in the price and are at the customer’s expense.

For obvious reasons, we are unable to offer in-house alterations, but we are always here to assist you in achieving the best result.


We ship to more than 200 countries around the world. Once your order is dispatched we provide you a tracking number so you could track your parcel. Since we ship to the exact address you provided at checkout, please make sure you will be able to receive the parcel at that address.

Shipping Cost

We offer free worldwide shipping on all dresses.

Delivery Time

Orders typically take between 5 to 15 days to arrive, depending on your location. Feel free to contact us at any time to inquire about the estimated delivery date before placing your order.

Please note that estimated dates can not be used as a guide, delivery time may be increased in certain cases for reasons beyond our control (force majeure etc). We will not be held responsible for any delays caused by carrier or customs.

Customs & Import Duties

As all orders are shipped on a Delivery Duties Unpaid (DDU) basis, customers are responsible for all import and customs duties associated with their purchase. We are unable to estimate what these charges are, so we encourage you to check with your country’s customs authorities regarding tariffs before placing your order.

Please pay your attention that import and customs duties are not included in price and must be paid by the customer to ensure your parcel is released by customs. Failure to do so may cause your delivery to be abandoned therefore the order becomes limited in refunding. Learn about refunding below.

Return & Refund

Our return policy is valid for dresses of standard size range between US 0 (EUR 32) and US 14 (EUR 46).

The return must be initiated within one week of the delivery date according to tracking information. That means you will have 14 days to inform us about your decision to return, and a further 7 days to ship the order back.

To be eligible for a refund, the items must be in their original condition — unworn, unaltered, free of makeup, hair and stains. Any tags must remain in place. All items will undergo inspection to match these requirements upon receipt.

Rush fee and restocking fee are only refundable in the case of manufacturing faults. Customers’ return shipping expenses, as well as import and customs duties, are not subject to compensation in any case.

Not Eligible for Refund

Despite our customers’ satisfaction being a top priority for us, our return policy has several reasonable limitations. Thus, a refund is unfortunately unavailable for:

  • Customized orders
  • Custom size dresses
  • Accessories (veils, jackets, detachable parts such as sleeves, skirts etc.)
  • Orders sent back without tracking
  • Discarded shipments

That is, if you reject a shipment for any reason (inability to receive the parcel at the address, disagreement with customs fees etc.) the parcel will not be shipped back to us and it will be eliminated by the carrier in your country. Such orders will be considered as ‘completed’ and will not be eligible for a refund.

Multiple Orders & Exchanges

Because each dress is custom-made for every customer, including standard sizes, we regret that we can’t offer the ‘buy multiple & keep one’ option without a restocking fee.

If you’re considering ordering 2 or 3 dresses for remote fitting and plan to return the ones that don’t fit, a $100 deduction per each returned item will be applied upon refund. This policy also covers dress exchanges, except in cases of manufacturing defects.

No restocking fee will be applied when returning the only ordered dress.

Order Cancellation

We gladly accept charge-free cancellations for standard size orders until dispatched except for rush orders. As order fulfilment for rush orders begins immediately, in the case of cancellation, the rush fee will be deducted from the refund amount.

Defective Items

All our items undergo professional quality control to ensure that the fabrics and manufacturing are of the highest standard. However, we are all human and unfortunately, some blemishes may go unnoticed. We highly recommend you try your dress on as soon as you receive it.

In the unlikely circumstance you have concerns regarding the manufacturing of your dress, please contact us immediately so that we can evaluate the issue and offer you the best solution. We accept claims for damaged goods within 48 hours of receiving your order, as per tracking information

How to Return

  1. Ensure that the one-week period has not been exceeded and the dress is in its original condition as described above.
  2. Reach out to us to get our confirmation and return shipping address.
  3. Carefully pack the dress in order to avoid damaging while transportation and send the item using your local post service with tracking available.
  4. Provide us with the tracking number. Untraceable shipments will not be received therefore refunded.
  5. The refund will be accomplished within five business days after we receive your parcel and inspect the dress.


We have made every effort to display the colors and images of our products that appear at the store as accurately as possible, but we can’t guarantee that your device’s display of any color will be the same accurate. Please note that due to natural variations in people’s physique, height, and body characteristics, there may be some differences between your dress and the one photographed on the model.

All prices and fees throughout the site are set in US dollars.

All photos, descriptions and prices of products are subject to change at any time without notice.

Last updated: 25.03.2024