Shop Policies

Sizing

By default we offer our products in standard size range between US 0 (EUR 32) and US 14 (EUR 46). Some styles are limited to US 10 (EUR 42) size and require custom size option to be chosen for larger sizes. However almost every dress may be performed in up to US 22 (EUR 54) size with no extra fees.

Please refer to our size chart to ensure that the size is selected correctly. Please consider that liability for choosing the size lies with you. We take no responsibility for incorrect size specified in your order as well as for changes in your size due to weight gain or loss while processing and delivery.

If you prefer your dress to be made according to your unique measurements, choose custom size option while ordering and we will provide a video guide of how to take additional measurements and advise you in detail. Custom size does not affect the price of the dress, but is non-refundable. Learn more about returns and refunds below.

Don’t hesitate to contact us anytime, we will gladly consult you on choosing the right size and guide you through taking measurements.

Please note that as all items (including standard size) are made-to-order, we cannot afford to accept the ‘buy-many-keep-one’ purchase so we reserve the right to cancel an order believed to have been made with that intention.

Shipping

We deliver worldwide from Russia with DHL Express for all goods. Once we dispatch your order the tracking number will be provided so you could track your parcel on DHL Express website. As we ship to exact address you provided at checkout, please make sure you will be able to receive the parcel at this address.

Shipping Costs

The delivery for all dresses is totally free of charge. Shipping costs on other items are calculated at checkout based on your destination.

Delivery Time & Locations

DHL Express operates in 220 countries all over the world and it usually takes from 3 to 15 days to arrive depending on destination. You will get estimated delivery date at checkout. You can also contact us anytime to get estimated delivery date prior to order.

Please note that estimated dates can not be used as a guide, delivery time may be increased in certain cases for reasons beyond our control (force majeure etc). We will not be held responsible for any delays caused by carrier or customs.

Customs & Import Duties

As all orders are shipped on a Delivery Duties Unpaid (DDU) basis, buyers are responsible for all import and customs fees associated with their purchase. We are unable to estimate what these charges are, so we encourage you to check with your country’s customs authorities for tariffs before you order.

Please pay your attention that all import and customs fees are not included in price and must be paid by the customer to ensure your parcel is released by customs. Failure to do so may cause your delivery to be abandoned therefore the order becomes limited in refunding. Learn about refunding below.

Returns

We gladly accept charge-free returns of standard size dresses. The return must be initiated within 7 days upon delivery date according to tracking information. If you exceed this timeframe, unfortunately we won’t be able to offer a refund.

To be eligible for refund, items must be in original condition, free of makeup, marks and stains, and must not have been worn, altered or washed. Any tags must remain in place. All items will undergo further quality control upon receipt. We reserve the right to reduce the refund amount if received in an unacceptable condition.

Return shipping expense, rush processing fee, delivery fee (if applicable) and any import and customs fees paid are non-refundable.

Items Not Eligible for Refund

Despite customer satisfaction is very important to us, our return policy has several reasonable limitations. The refund is unavailable for:

  • Customized orders
  • Custom size dresses
  • Accessories
  • Cases of violating the terms of return above
  • Orders sent back without tracking option

However we are always open to discus each individual case and work out the best solution.

Discarding a Shipment

If you discard the shipment for any reason (inability to receive the parcel at the address , disagreement with customs fees etc) it will not be shipped back to us and will be destroyed by DHL Express at your country. Such orders will be considered as ‘completed and received’ and will be refunded with 50% deduction only with no exceptions.

Damaged Items

All our items undergo professional quality control to ensure fabrics and manufacturing are of the highest standard, however we are all human beings and unfortunately some blemishes may go unnoticed. We highly recommend you try your dress on as soon as you receive it.

If for any reason there is a manufacturing fault, please contact us immediately so that we can evaluate the issue and offer the best solution. Claims for the damaged goods are accepted within 48 hours after receipt according to tracking information.

How To Return

  1. Make sure 7-day period is not exceeded and the dress is in proper condition (read the terms above).
  2. Contact us to get our confirmation and return shipping address.
  3. Carefully pack the dress in order to avoid damaging while transportation and send the item using your local post service with tracking available.
  4. Provide us with the tracking number. Untraceable shipments will not be received therefore refunded.
  5. The refund will be accomplished within 5 business days after we receive your parcel and check the dress.

Last updated: 04.07.2022