Return & Refund
Each gown is made-to-order with care. We want you to love your dress, but we also understand that sometimes returns are needed, and we’re here to make the process as smooth as possible.
Eligibility
- Standard Size and Adjusted Size dresses are eligible for return.
- Custom Fit dresses are non-returnable, as they are made to your individual measurements.
- Dresses with design changes are non-returnable, as they are customized beyond the original style.
- We cannot issue refunds for refused or unclaimed shipments (e.g., due to unpaid import fees, delayed pickup, or incorrect address).
To qualify for a refund, the dress must be in its original condition — unworn, unaltered, and free of stains, perfume, makeup, or hair. All original tags must remain attached. Every return is carefully inspected upon arrival.
Refund Amount
- Standard Size and Adjusted Size orders: A 10% processing fee will be deducted from the refund to cover processing and non-recoverable production costs.
- Rush tailoring orders: A 20% processing fee will be deducted from the refund. This higher fee reflects the additional cost of priority tailoring.
- Return shipping costs, import taxes, and customs duties are the customer’s responsibility and are not reimbursed.
Return Window
Returns must be requested within 14 days of delivery, and the dress should be shipped back within 7 additional days. This allows us to handle returns efficiently and ensure each gown is treated with care.
Order Cancellation
- Standard Size orders: You may cancel your order within 24 hours of purchase for a full refund with no fees. After this period, a 10% processing fee will be deducted from the refund. If rush tailoring was selected, a 20% processing fee will apply instead.
- Adjusted Size orders: You may cancel your order at any time before submitting your measurements for a full refund with no fees. Once measurements are submitted, production begins. From this point, a 10% processing fee will apply. If rush tailoring was selected, a 20% processing fee will apply instead.
- Custom orders: You may cancel your order at any time before submitting your measurements for a full refund with no fees. Once measurements are submitted, production begins. From this point, orders are non-refundable and cannot be cancelled.
Please note: Delays in providing measurements may delay the start of production and overall delivery timelines.
As each gown is made individually from scratch, we reserve the right to cancel an order at our discretion in rare cases where we are unable to fulfill it as intended or where ordering patterns suggest the purchase is made for comparison or selection purposes (e.g. ordering multiple items with the intention of keeping only one). In such cases, the full amount paid will be refunded with no fees or deductions.
Defective Items
Every gown goes through a detailed quality inspection to ensure the highest standards of fabric and craftsmanship. In the rare event that you receive a defective or damaged item, please contact us within 72 hours of delivery. We’ll review the issue promptly and offer the best solution — repair, replacement, or refund.
How to Return
- Contact us within 14 days of delivery to request a return and receive the return address.
- Please ensure the dress is carefully packed to prevent any damage during transit.
- Ship the package using a trackable postal service.
- Send us the tracking number so we can monitor the shipment.
- Refunds are issued to your original payment method within five business days after inspection.
We appreciate your understanding. Your satisfaction is important to us, and we are committed to ensuring a fair and transparent experience.
