Shop Policies • Piondress Skip to main content

Shop Policies


By default we offer our products in pre-determined size range between US 0 (EUR 32) and US 14 (EUR 46). Some styles are limited to US 10 (EUR 42) size and require ‘custom’ size option to be chosen for larger sizes. However almost every dress may be performed in the size up to US 22 (EUR 54) with no extra fees.

Please refer to our size chart to ensure that the size is selected correctly. Please consider that liability for choosing the size lies with you. We take no responsibility for incorrect size specified in your order as well as for changes in your size due to weight gain or loss while processing and delivery.

Feel free to contact us anytime, we will gladly consult you on choosing the right size and guide you through taking measurements.

Custom Size

If you prefer your dress to be made according to your unique measurements, choose ‘custom’ size while placing the order and we will provide a video guide of how to take additional measurements and advise you in detail. Custom size does not affect the price of the dress, but makes it non-refundable. Learn more about return and refund below.


Please keep in mind that as you order online you may wish to alter your dress upon arriving to archive its perfect fit and your desired look. Such associated costs are not included in the the price and are at customers’s expense.

For obvious reasons we are unable to offer in-house alterations, however we are always there to assist you to get the best result.


We ship via DHL from Russia to more than 200 countries around the world. Once your order is dispatched we provide you a tracking number so you could track your parcel on DHL website. As we ship to exact address you provided at checkout, please make sure you will be able to receive the parcel at that address.

Shipping Cost

The delivery for all dresses is totally free of charge.

Delivery Time

It usually takes the order from 5 to 15 days to arrive depending on your location. You can contact us anytime to know estimated delivery date prior to order.

Please note that estimated dates can not be used as a guide, delivery time may be increased in certain cases for reasons beyond our control (force majeure etc). We will not be held responsible for any delays caused by carrier or customs.

Customs & Import Duties

As all orders are shipped on a Delivery Duties Unpaid (DDU) basis, customers are responsible for all import and customs duties associated with their purchase. We are unable to estimate what these charges are, so we encourage you to check with your country’s customs authorities for tariffs before you order.

Please pay your attention that import and customs duties are not included in price and must be paid by the customer to ensure your parcel is released by customs. Failure to do so may cause your delivery to be abandoned therefore the order becomes limited in refunding. Learn about refunding below.

Return & Refund

Our return policy is valid for dresses of standard size range between US 0 (EUR 32) and US 14 (EUR 46) with a fixed $80 return fee, except in the event of a genuine manufacturing defect. 

The return must be initiated within a week of the delivery date according to tracking information. That means you will have 7 days to inform us about your decision to return, and a further 7 days to ship the order back.

To be eligible for a refund, the items must be in their original condition — unworn, unaltered, free of makeup, hair and stains. Any tags must remain in place. All items will undergo inspection to match these requirements upon receipt.

Rush fees and delivery fees are refundable in cases of manufacturing fault only. Customers’ return shipping expenses, as well as import and customs duties, are not subject to compensation in any case.

Not Eligible for Refund

Despite our customers’ satisfaction being a top priority for us, our return policy has several reasonable limitations. Thus, a refund is unfortunately unavailable for:

  • Customized orders
  • Custom size dresses
  • Accessories (veils, jackets, detachable parts such as sleeves, skirts etc.)
  • Orders sent back without tracking
  • Discarded shipments

That is, if you discard a shipment for any reason (inability to receive the parcel at the address, disagreement with customs fees etc.) the parcel will not be shipped back to us and it will be eliminated by DHL in your country. Such orders will be considered as ‘completed’ and will not be eligible for a refund.

Exchanges & Multiple Orders

As all dresses (including standard size ones) are made-to-order especially for every customer, we are unable to offer you the ‘buy-many-keep-one’ purchase option free of charge. In order to do so, you have to agree with our return & refund policy, that is we collect a fixed $80 return fee for every dress returned. This policy is valid for exchanges as well. 

Order Cancellation

We gladly accept charge-free cancellations for standard size orders until dispatched except for rush orders. Since such an order fulfillment starts at once, in the case of cancellation, the rush fee will be deducted from the refund amount.

Defective Items

All our items undergo professional quality control to ensure that the fabrics and manufacturing are of the highest standard. However, we are all human beings and unfortunately, some blemishes may go unnoticed. We highly recommend you try your dress on as soon as you receive it.

In the unlikely circumstance you have concerns regarding the manufacturing of your dress, please contact us immediately so that we can evaluate the issue and offer you the best solution. Claims for the damaged goods are accepted within 48 hours after receipt according to tracking information.

How to Return

  1. Make sure that one-week period is not exceeded and the dress is in proper condition (check the terms above).
  2. Reach out to us to get our confirmation and return shipping address.
  3. Carefully pack the dress in order to avoid damaging while transportation and send the item using your local post service with tracking available.
  4. Provide us with the tracking number. Untraceable shipments will not be received therefore refunded.
  5. The refund will be accomplished within five business days after we receive your parcel and inspect the dress.


We have made every effort to display the colors and images of our products that appear at the store as accurately as possible, but we cannot guarantee that your device’s display of any color will be the same accurate. Please mind that due to natural differences in people’s constitution, heights and body specificities, there may be some discrepancies between the your dress and the one photographed on the model.

All prices and fees throughout the site are set in US dollars.

All photos, descriptions and prices of products are subject to change at anytime without notice.

Last updated: 28.03.2023