Shop Policies

Sizing

By default we offer our products in pre-determined size range between US 0 (EUR 32) and US 14 (EUR 46). Some styles are limited to US 10 (EUR 42) size and require ‘custom’ size option to be chosen for larger sizes. However almost every dress may be performed in the size up to US 22 (EUR 54) with no extra fees.

Please refer to our size chart to ensure that the size is selected correctly. Please consider that liability for choosing the size lies with you. We take no responsibility for incorrect size specified in your order as well as for changes in your size due to weight gain or loss while processing and delivery.

Feel free to contact us anytime, we will gladly consult you on choosing the right size and guide you through taking measurements.

Please note that as all items (including standard size) are made-to-order, we cannot afford to accept the ‘buy-many-keep-one’ purchase so we reserve the right to cancel an order believed to have been made with that intention.

Custom Size

If you prefer your dress to be made according to your unique measurements, choose ‘custom’ size while placing the order and we will provide a video guide of how to take additional measurements and advise you in detail. Custom size does not affect the price of the dress, but makes it non-refundable. Learn more about return and refund below.

Alterations

Please keep in mind that as you order online you may wish to alter your dress upon arriving to archive its perfect fit and your desired look. Such associated costs are not included in the the price and are at customers’s expense.

For obvious reasons we are unable to offer in-house alterations, however we are always there to assist you to get the best result.

Shipping

We ship via DHL from Russia to more than 200 countries around the world. Once your order is dispatched we provide you a tracking number so you could track your parcel on DHL website. As we ship to exact address you provided at checkout, please make sure you will be able to receive the parcel at this address.

Shipping Cost

The delivery for all dresses is totally free of charge. Shipping costs on other items are calculated at checkout based on your location.

Delivery Time

It usually takes the order from 5 to 15 days to arrive depending on your location. You will get estimated delivery date at checkout. You can also contact us anytime to get estimated delivery date prior to order.

Please note that estimated dates can not be used as a guide, delivery time may be increased in certain cases for reasons beyond our control (force majeure etc). We will not be held responsible for any delays caused by carrier or customs.

Customs & Import Duties

As all orders are shipped on a Delivery Duties Unpaid (DDU) basis, customers are responsible for all import and customs fees associated with their purchase. We are unable to estimate what these charges are, so we encourage you to check with your country’s customs authorities for tariffs before you order.

Please pay your attention that all import and customs fees are not included in price and must be paid by the customer to ensure your parcel is released by customs. Failure to do so may cause your delivery to be abandoned therefore the order becomes limited in refunding. Learn about refunding below.

Return & Refund

We gladly accept charge-free returns of standard size dresses. The return must be initiated within one week upon delivery date according to tracking information.

To be eligible for refund, items must be in original condition, free of makeup, marks and stains, and must not have been worn, altered or washed. Any tags must remain in place. All items will undergo inspection to match these requirements upon receipt.

Return shipping expense, rush processing fee, delivery fee (if applicable) and any import and customs fees paid are non-refundable in any cases.

Not Eligible for Refund

Despite customer satisfaction is a priority for us, our return policy has several reasonable limitations. Thus the refund is unavailable for:

  • Customized orders
  • Custom size dresses
  • Accessories
  • Orders sent back without tracking option

If you exceed the timeframe or violate the requirements above, unfortunately we won’t be able to offer a refund. However we are always open to discuss each individual case to work out the best solution.

Discarding a Shipment

If you discard the shipment for any reason (inability to receive the parcel at the address, disagreement with customs fees etc) it will not be shipped back to us and will be destroyed by DHL at your country. Such orders will be considered as ‘completed and received’ and will be refunded with 50% deduction only with no exceptions.

Order Cancellation

We accept updates, changes and cancellations for the orders within 72 hours since they were initially placed. If you cancel your rush order exceeding this timeframe rush fee will be deducted from refund.

Damaged Items

All our items undergo professional quality control to ensure fabrics and manufacturing are of the highest standard, however we are all human beings and unfortunately some blemishes may go unnoticed. We highly recommend you try your dress on as soon as you receive it.

If for any reason there is a manufacturing fault, please contact us immediately so that we can evaluate the issue and offer the best solution. Claims for the damaged goods are accepted within 48 hours after receipt according to tracking information.

How to Return

  1. Make sure that one week period is not exceeded and the dress is in proper condition (check the terms above).
  2. Contact us to get our confirmation and return shipping address.
  3. Carefully pack the dress in order to avoid damaging while transportation and send the item using your local post service with tracking available.
  4. Provide us with the tracking number. Untraceable shipments will not be received therefore refunded.
  5. The refund will be accomplished within five business days after we receive your parcel and inspect the dress.

Products & Pricing

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store, but we cannot guarantee that your device’s display of any color will be the same accurate. Please mind that due to natural differences in people’s constitution, heights and body specificities, there may be some discrepancies between the your dress and the one photographed on the model.

All photos, descriptions and prices of products are subject to change at anytime without notice.

For your convenience all prices are set in US dollars (USD) but charging in Russian rubles (RUB) according to the exchange rate on the day of the purchasing. Please pay due attention that in case of return you are refunded in RUB as well, but according to the exchange rate on the day of the refunding. So the refund amount in your currency will likely insignificantly differ from the amount initially paid and unfortunately we have nothing to do with it.

Last updated: 15.12.2022