Return & Refund
Our return policy is valid for dresses of standard size range between US 0 (EUR 32) and US 14 (EUR 46).
The return must be initiated within one week of the delivery date according to tracking information. That means you will have 7 days to inform us about your decision to return, and a further 7 days to ship the order back.
To be eligible for a refund, the items must be in their original condition — unworn, unaltered, free of makeup, hair and stains. Any tags must remain in place. All items will undergo inspection to match these requirements upon receipt.
Rush fee and restocking fee are only refundable in the case of manufacturing faults. Customers’ return shipping expenses, as well as import and customs duties, are not subject to compensation in any case.
Not Eligible for Refund
Despite our customers’ satisfaction being a top priority for us, our return policy has several reasonable limitations. Thus, a refund is unfortunately unavailable for:
- Customized orders
- Custom size dresses
- Accessories (veils, jackets, detachable parts such as sleeves, skirts etc.)
- Orders sent back without tracking
- Discarded shipments
That is, if you reject a shipment for any reason (inability to receive the parcel at the address, disagreement with customs fees etc.) the parcel will not be shipped back to us and it will be eliminated by the carrier in your country. Such orders will be considered as ‘completed’ and will not be eligible for a refund.
Multiple Orders & Exchanges
Because each dress is custom-made for every customer, including standard sizes, we regret that we can’t offer the ‘buy multiple & keep one’ option without a restocking fee.
If you’re considering ordering 2 or 3 dresses for remote fitting and plan to return the ones that don’t fit, a $50 deduction per returned item will be applied upon refund. This policy also covers dress exchanges, except in cases of manufacturing defects.
No restocking fee will be applied when returning the only ordered dress.
We gladly accept charge-free cancellations for standard size orders until dispatched except for rush orders. As order fulfilment for rush orders begins immediately, in the case of cancellation, the rush fee will be deducted from the refund amount.
All our items undergo professional quality control to ensure that the fabrics and manufacturing are of the highest standard. However, we are all human and unfortunately, some blemishes may go unnoticed. We highly recommend you try your dress on as soon as you receive it.
In the unlikely circumstance you have concerns regarding the manufacturing of your dress, please contact us immediately so that we can evaluate the issue and offer you the best solution. We accept claims for damaged goods within 48 hours of receiving your order, as per tracking information
How to Return
- Ensure that the one-week period has not been exceeded and the dress is in its original condition as described above.
- Reach out to us to get our confirmation and return shipping address.
- Carefully pack the dress in order to avoid damaging while transportation and send the item using your local post service with tracking available.
- Provide us with the tracking number. Untraceable shipments will not be received therefore refunded.
- The refund will be accomplished within five business days after we receive your parcel and inspect the dress.