Shipping
We ship via DHL to more than 200 countries around the world. Once your order is dispatched we provide you a tracking number so you could track your parcel on DHL website. As we ship to exact address you provided at checkout, please make sure you will be able to receive the parcel at that address.
Shipping Cost
The delivery for all dresses is totally free of charge.
Delivery Time
It usually takes the order from 5 to 15 days to arrive depending on your location. You can contact us anytime to know estimated delivery date prior to order.
Please note that estimated dates can not be used as a guide, delivery time may be increased in certain cases for reasons beyond our control (force majeure etc). We will not be held responsible for any delays caused by carrier or customs.
Customs & Import Duties
As all orders are shipped on a Delivery Duties Unpaid (DDU) basis, customers are responsible for all import and customs duties associated with their purchase. We are unable to estimate what these charges are, so we encourage you to check with your country’s customs authorities for tariffs before you order.
Please pay your attention that import and customs duties are not included in price and must be paid by the customer to ensure your parcel is released by customs. Failure to do so may cause your delivery to be abandoned therefore the order becomes limited in refunding. Learn about refunding below.
Return & Refund
Our return policy is valid for dresses of standard size range between US 0 (EUR 32) and US 14 (EUR 46) with a fixed $80 return fee, except in the event of a genuine manufacturing defect.
The return must be initiated within a week of the delivery date according to tracking information. That means you will have 7 days to inform us about your decision to return, and a further 7 days to ship the order back.
To be eligible for a refund, the items must be in their original condition — unworn, unaltered, free of makeup, hair and stains. Any tags must remain in place. All items will undergo inspection to match these requirements upon receipt.
Rush fees and delivery fees are refundable in cases of manufacturing fault only. Customers’ return shipping expenses, as well as import and customs duties, are not subject to compensation in any case.
Not Eligible for Refund
Despite our customers’ satisfaction being a top priority for us, our return policy has several reasonable limitations. Thus, a refund is unfortunately unavailable for:
- Customized orders
- Custom size dresses
- Accessories (veils, jackets, detachable parts such as sleeves, skirts etc.)
- Orders sent back without tracking
- Discarded shipments
That is, if you discard a shipment for any reason (inability to receive the parcel at the address, disagreement with customs fees etc.) the parcel will not be shipped back to us and it will be eliminated by DHL in your country. Such orders will be considered as ‘completed’ and will not be eligible for a refund.
Lesya –
Such a beautiful, simple and elegant dress. It arrived fitting like a glove. The fabric is high quality and light, the dress is breathable and very pleasant to wear. The craftsmanship is amazing and the seller was super responsive. I did have to get it bustled, which costed 1/2 of the dress price. But because it has a little train, I didn’t want to keep stepping on it. I plan to cut the dress knee-length and potentially squeeze another uses out of it as cocktail dress.
Janett (Berlin, Germany) –
I can fully recommend Piondress. The customer service is flawless and completely focussed on the customer. I could easily design the dress according to my wishes. The quality is excellent and the dress corresponds exactly to the descriptions and illustrations. Shipping was faster than announced. If you are looking for a beautiful wedding dress made to measure, you are in good hands with Piondress. Thank you very much!
Dailie (Arlington, USA) –
Great dress, fit great, good quality. It ended up being not exactly what I was looking for, but not to the fault of the dress itself!
Janae (Battle Ground, USA) –
Very happy with the dress. Fits me perfect!
Larysa (Augsburg, Germany) –
Добрый вечер! Хочу принести мою благодарность за чудесную работу! Сегодня получила своё платье , все по размером чётко сшито и я безумно рада!
Оооочень красивое платье! :))
Спасибо вам огромное!
Jekaterina (Oxford, UK) –
Alexandra was quick to respond, advised the size and very pleasant to communicate with. Dress arrived quicker than estimated, which was a relief! Dress is beautiful, high quality fabric and work. Thoroughly recommend. Thank you.
Angela (San Antonio, USA) –
Amazing customer service first of all – the seller was super informative and great with communication. I had no trouble reaching out to them and I got exactly what I wanted. I needed express shipping and got it well within my timeline! The dress was gorgeous, really well made, it fit me perfectly and was super flattering! It was a touch long but granted I’m extremely short even with heels LOL so I really didn’t mind, and I switched to sandals halfway through the night. Overall I’m so happy with my purchase and was very satisfied especially with such a short time constraint.
Andrea (Hove, UK) –
Amazing dress, it fits perfect and the quality can’t be better, I definitely recommend it!
Abigail (Sevierville, USA) –
The dress turned out perfect! It was just as pictured and the quality was outstanding. It was very comfortable, easy to put on, and take off, I kept getting compliments the whole entire evening. The seller is very responsive and she even reached out to me shortly after my purchase to get my exact measurements to ensure that I got the correct size. Whenever my dress arrived it fit like a glove! Thank you Piondress Shop!
Hayley (Australia) –
Karsyn (Mesa, USA) –
The piondress was stunning and exactly as I thought it would be from the description!
Julia (Murfreesboro, USA) –
I paid for the rush order due to a close wedding date. I did the custom sizing and it fit perfectly! I can’t wait to wear it for the big day. The fabric falls so beautifully and it’s just so simple and elegant. I also ordered the matching veil. I added a simple tatted belt I made to accent the dress. I love it!
Cheyenne (New Germany, USA) –
Amazing customer service. 10/10 dress. Would highly recommend!!
Laure (Fayette, USA) –
I love this dress!
Angeleah (Gardenton MB, Canada) –
The dress was perfect! Simple but elegant
Anna-Maria (Valdese, USA) –
Absolutely stunning dress. Everyone at our wedding complimented the dress and its quality. I couldn’t have asked for better quality, service, and shipping. I wish more brides would choose handmade quality dresses over these designer dresses they see on TV. Pion dress is absolutely wonderful. Also, dimensions were perfect as well!
Lis (Provo, USA) –
The dress is perfect! After I ordered it they emailed me to double check I got the right size and were very quick to respond to my emails!
Rhesa (Yacolt, USA) –
Soo beautiful and high quality!! Ekaterina was amazing and easy to work with, very helpful! Would 10/10 recommend!!
Sarah (Rexburg, USA) –
I considered it pretty risky to buy a wedding dress online, but the instructions for measuring were very clear, communication was excellent, the dress arrived on time and it was beautiful! Quality workmanship for a very reasonable price.
Liebe (Bear Lake, USA) –
I am SO EXCITED about this dress! What a fabulous experience, and when I was so afraid of ordering my wedding dress online!!
Александра (Санкт-Петербург, Россия) –
Здравствуйте! Я решила написать отзыв уже после свадьбы) Платье прекрасное! Село идеально! Хоть и боязно было так заказывать без примерки, все получилось! Гости делали комплименты, спрашивали, откуда такое платье)) Спасибо вам огромное, это именно то, что я хотела!
Фотограф Александр Пилецкий
Maria (Kingswood, Australia) –
Beautiful, great service, fast delivery and a perfect fit!
Anna (Dunn, USA) –
I was a little nervous ordering a custom made dress, but was not disappointed. It is absolutely beautiful and exactly what I wanted and fits perfectly! I had some additional details added to the dress and conversation with the seller was easy and helpful. The dress was made and shipped much sooner than I thought it would. Would highly recommend Piondress! It was a great experience! Can’t wait to wear my dress on my wedding day!
Samantha (Millville, USA) –
I am in love with this dress! It is beautiful and my expectations were far exceeded! The quality is amazing and the price point is perfect! I was so nervous to order online, but I now recommend this brand to all my friends. Ekaterina was beyond kind and helpful!
Sara (Brooksville, USA) –
Dress is so perfect! I love it!!😍
Veronika (Saint-Petersburg, Russia) –
Спасибо большое за чудесное платье и фату, свадьба прошла великолепно! 💫
Делюсь небольшим фотоотчетом ☺️
Alina (Atlantic Mine, USA) –
Wonderful quality! Exactly as pictured!
Ellie (Logan, USA) –
My dress turned out so lovely! The shop was wonderful to work with and it shipped so quickly! I was surprised by how fast it got here. My dress is just a bit too long but other than that it’s perfect.
Anna (Battle Ground, USA) –
Awesome dress. The custom fit option worked perfect:)
Joanna (Knoxville, USA) –
I cannot speak highly enough! The dress is absolutely perfect and can sooo much sooner than expected! Literally don’t even need alterations done. Completely gorgeous and I’m blown away by the speed, quality and customer service! ❤️
Libni (Provo, USA) –
I ordered this dress to meet my measurements. They were so helpful and answered all of my questions. I absolutely love the dress, it’s just as pictured and it got shipped to the US incredibly fast. Thank you so much. They knocked it out of the water!! If you’re a little nervous about ordering online, do not let those fears stop you from getting this beautiful dress. I am in love with the dress and the service I got:) thank you!
Katrina (Brush Prairie, USA) –
Beautiful dress! Quality and size was perfect!! Highly recommend
Ellie (St Kilda East Vic, Australia) –
Absolutely stunning dress. Exactly as pictured. Beautiful quality. Customer service was incredible, and I received my dress in Australia within 4 weeks. Thank you SO much!!!
Valentine (Udall, USA) –
Arrived fast and high quality. I only wish it was stated that it white.
Kayla (South Pasadena, USA) –
The dress arrived within less than a week and is beautiful! Super simple & classy!
Ella (Brewton, USA) –
I love my dress it’s exactly what I wanted. It arrived a few days sooner than I thought it would which is amazing. The seller provided great customer service and responded to my questions in a timely manner. I would definitely buy from this seller again and highly recommend!
Aliysha (Shady Spring, USA) –
Karisa (Davenport, USA) –
WONDERFUL! AMAZING! Hard to know how to express how pleased we are with this wedding dress!! It fit like a glove! Perfect! I’m so glad you recommended we do a custom order! Anyone who’s wondering if they should make the purchase.. DO! You won’t be sorry!! Thank you so much for the darling perfect wedding dress for my daughter on her special day!