Sizing

Our standard size range goes from US 0 (EU 32) to US 14 (EU 46). Some styles are available up to US 10 (EU 42), and require selecting the ‘custom’ size option for larger sizes. Almost every dress can be made up to US 22 (EU 54) at no additional cost.

We recommend consulting our size chart to ensure you choose the correct size. Please note that responsibility for size selection lies with the customer. We cannot accept liability for an incorrect size provided in your order or for any changes in body measurements (such as weight gain or loss) during production and delivery.

Feel free to contact us anytime — we’ll be happy to help you find your perfect size and guide you through taking measurements.

Custom Size

If you’d like your dress made to your exact measurements, select the ‘custom’ size option when placing your order. We’ll provide a short video guide and personalized assistance to make sure everything fits perfectly.

Custom sizing does not affect the price, but please note that custom-size orders are non-refundable. Learn more in our Return & Refund section below.

Alterations

As every gown is ordered online and made to order, you may wish to have minor alterations after delivery to achieve the perfect fit.

For final touches — such as hemming for your heel height — we recommend visiting a trusted local tailor. These costs are not included in the dress price and remain the customer’s responsibility.

For practical reasons, we do not offer in-house alterations, but we’re always happy to guide you toward the best result.

Shipping

We ship to over 200 countries. Once your order is dispatched, you’ll receive a tracking number so you can follow your parcel. Since we ship to the exact address provided at checkout, please make sure someone will be available to receive it.

Shipping Cost

We offer free worldwide shipping on all dresses.

Delivery Time

Orders typically arrive within 5–15 days, depending on your location. You’re welcome to contact us anytime to ask about the estimated delivery date before placing your order.

Please note that delivery times are estimates only. They may be extended due to factors beyond our control (force majeure, customs delays, etc.). We cannot be held responsible for delays caused by carriers or customs.

Customs & Import Duties

We take care of all import duties and taxes for orders shipped to the United States and the European Union.

For all other destinations, orders are sent on a Delivery Duties Unpaid (DDU) basis, which means local import fees may apply. These charges are set by your country’s customs authorities, and we have no control over them. We recommend checking with your local customs office before placing your order.

Return & Refund

Each gown is thoughtfully made to order, and we do our best to ensure it meets your expectations. Still, we understand that adjustments or returns may be needed, and we’re here to make the process as smooth as possible.

Eligibility

Our return policy applies to all standard-size dresses (US 0–14 / EU 32–46). Custom-made or altered gowns are created especially for you, and therefore cannot be returned or refunded.

Return Timeline

Returns must be initiated within 14 days of delivery. You then have 7 additional days to ship the dress back. This helps us handle returns efficiently and ensure every gown is treated with care.

Condition of Returned Items

To qualify for a refund, the dress must be in its original condition — unworn, unaltered, and free of stains, perfume, makeup, or hair. All original tags must remain attached. Every return is carefully inspected upon arrival.

Refund Amount

A 10% processing fee applies to refunds for standard tailoring orders to help cover production and handling costs.

For rush tailoring orders, the rush fee is non-refundable, as it reflects the expedited nature of the service.

Return shipping costs, import taxes, and customs duties are the customer’s responsibility and are not reimbursed.

Not Eligible for Refund

As each gown is made to order, the following items are non-refundable:

• Custom size dresses
• Customized designs or alterations
• Orders sent back without tracking
• Refused or unclaimed shipments

Please note that refused or unclaimed shipments (for example, due to unpaid import fees, delayed pickup, or incorrect address) are not returnable and will be considered completed orders.

Multiple Orders

Because each gown is handmade individually, we don’t offer “try-on” or multiple orders for comparison. Exceptionally, you may order up to two dresses to choose from — in this case, our general return policy applies.

Order Cancellation

We gladly accept free cancellations within 48 hours of purchase. After 48 hours and before the order is shipped, a 10% processing fee will be deducted from the refund to cover handling and payment costs.

Once the order has shipped, rush tailoring fees become non-refundable, as they cover the expedited production process.

Defective Items

Every gown goes through a detailed quality inspection to ensure the highest standards of fabric and craftsmanship.
In the rare event that you receive a defective or damaged item, please contact us within 48 hours of delivery. We’ll review the issue promptly and offer the best solution — repair, replacement, or refund.

How to Return

1. Contact us within 14 days of delivery to request a return and receive the return address.
2. Please ensure the dress is carefully packed to prevent any damage during transit.
3. Ship the package using a trackable postal service.
4. Send us the tracking number so we can monitor the shipment.

Refunds are issued to your original payment method within five business days after inspection.

We truly appreciate your understanding — each gown is handmade with care, and your satisfaction means the world to us.