Shop Policies

Sizing

Our standard size range runs from US 0 (EU 32) to US 14 (EU 46) and comes in three height options — Petite, Regular, or Tall. Some styles are available only up to US 10 (EU 42); for larger sizes, the made-to-measure option is required. Almost every dress can be made up to US 22 (EU 54) at no additional cost.

We strongly recommend consulting our Sizes & Measurements page to determine and select your size. Since orders are placed online and we are unable to take measurements in person, the responsibility for choosing the correct size and providing accurate measurements lies with the customer. Please approach this step with special care. We cannot be held responsible for an incorrect size selection or inaccurate measurements, as well as for any changes in your body measurements (such as weight gain or loss) that occur during production or delivery.

However, we’re always here to help you choose the right size and guide you through taking accurate measurements. If you have any questions, feel free to contact us.

If you have any questions, feel free to contact us — we’ll be happy to help you choose the right size and guide you through taking accurate measurements.

Custom Size

If you’d like your dress made to your exact measurements, please select the made-to-measure size option when placing your order. We’ll provide a short video guide and personalized assistance to help ensure a perfect fit.

Custom sizing does not affect the price. Please note that custom-size orders are non-refundable, as they are made specifically to your measurements. Learn more in our Returns & Refunds section below.

Alterations

As every gown is made-to-order and ordered online, you may wish to have minor alterations after delivery to achieve the perfect fit.

For final touches — such as hemming for your heel height — we recommend visiting a trusted local tailor. These costs are not included in the dress price and are the customer’s responsibility.

We do not offer in-house alterations, but we’re always happy to guide you toward the best possible result.

Shipping

We ship to over 200 countries worldwide. Once your order is dispatched, you’ll receive a tracking number so you can follow your parcel.

Please ensure that the shipping address provided at checkout is correct and that someone will be available to receive the package, as we are unable to redirect or hold parcels after dispatch.

Shipping Cost

We offer free worldwide shipping on all dresses.

Delivery Time

Orders typically arrive within 5–12 business days, depending on your location. You’re welcome to contact us anytime to ask about the estimated delivery date before placing your order.

Please note that delivery times are estimated and may be extended due to factors beyond our control, such as force majeure, customs delays, or carrier issues. We cannot be held responsible for delays caused by carriers or customs.

Customs & Import Duties

We take care of all import duties and taxes for orders shipped to the United States and the European Union.

For all other destinations, orders are shipped on a Delivery Duties Unpaid (DDU) basis. This means that local import fees, such as customs duties and taxes, may apply and are the customer’s responsibility. These charges are determined by your country’s customs authorities, and we have no control over them. We recommend checking with your local customs office before placing your order.

Return & Refund

Each gown is thoughtfully made to order, and we do our best to ensure it meets your expectations. Still, we understand that adjustments or returns may be needed, and we’re here to make the process as smooth as possible.

Eligibility

Our return policy applies to all standard-size dresses (US 0–14 / EU 32–46). Made-to-measure or customized gowns are created especially for you and cannot be returned or refunded.

Return Window

Returns must be initiated within 14 days of delivery. You then have 7 additional days to ship the dress back. This ensures we can handle returns efficiently and treat every gown with care.

Condition of Returned Items

To qualify for a refund, the dress must be in its original condition — unworn, unaltered, and free of stains, perfume, makeup, or hair. All original tags must remain attached. Every return is carefully inspected upon arrival.

Refund Amount

For standard tailoring orders, a 10% processing fee will be deducted from the refund to cover processing and production costs.

For rush tailoring orders, only the rush fee is non-refundable and replaces standard 10% processing fee.

Return shipping costs, import taxes, and customs duties are the customer’s responsibility and are not reimbursed.

Not Eligible for Refund

The following items are non-refundable:

• Made-to-measure size dresses
• Customized designs or alterations
• Orders sent back without tracking
• Refused or unclaimed shipments (e.g., due to unpaid import fees, delayed pickup, or incorrect address)

Multiple Orders

Each gown is handmade individually from scratch, so we generally do not offer “try-on” or multiple orders for comparison.

Exceptionally, you may order up to two dresses to choose from — in this case, our standard return policy applies.

Order Cancellation

If you wish to cancel your order before it has been shipped, a 4.5% processing fee will be deducted from the refund to cover payment processing costs. This fee is retained by the payment provider and is not received by us.

Once the dress has been shipped, our standard exchange and return policy applies.

Defective Items

Every gown goes through a detailed quality inspection to ensure the highest standards of fabric and craftsmanship. In the rare event that you receive a defective or damaged item, please contact us within 72 hours of delivery. We’ll review the issue promptly and offer the best solution — repair, replacement, or refund.

How to Return

1. Contact us within 14 days of delivery to request a return and receive the return address.
2. Ensure the dress is carefully packed to prevent any damage during transit.
3. Ship the package using a trackable postal service.
4. Send us the tracking number so we can monitor the shipment.
5. Refunds are issued to your original payment method within five business days after inspection.

We truly appreciate your understanding — each gown is handmade with care, and your satisfaction means the world to us.