Shop Policies

Our standard size range is US 0 (EU 32) to US 14 (EU 46). Extended sizing up to US 22 (EU 54) may be available as an additional option. Some designs are limited to a maximum size of US 10 (EU 42) due to construction constraints.

As each dress is made to order, the accuracy of the selected size and provided measurements directly affects the final fit. We recommend approaching this step with care and attention, and reviewing our How to Take Measurements and Wedding Dress Measurement Mistakes to Avoid pages before placing an order.

If you are unsure at any stage, our team is always available to help you choose the most suitable size and fit option.

While we do our best to ensure an accurate fit, we cannot take responsibility for fit issues resulting from incorrect size selection, inaccurate measurements, or changes in body measurements (such as weight fluctuations) during production or delivery.

If you would like to improve the fit or if your measurements fall outside our standard size range, we offer Adjusted Fit and Custom Fit options. These options allow us to adapt the dress more precisely to your proportions and improve fit accuracy before production.

An additional fee applies depending on the selected option, as these services require additional pattern adjustments and production time.

For more details and a comparison of the options, please refer to our Size Chart & Fit Options page. If you’re unsure which option is right for you, our team will be happy to guide you.

As dresses are ordered online without in-person fittings, a perfectly exact fit cannot always be guaranteed. This is an inherent part of ordering clothing remotely. While we provide detailed guidance to help you take accurate measurements, minor adjustments may still be required to achieve the best possible result.

Adjusted Fit and Custom Fit options are designed to reduce the likelihood of alterations and, if needed, help lower the associated costs compared to standard sizing. However, they do not completely eliminate the possibility of alterations.

Alteration costs are not included in the dress price.

If a shipment is refused, unclaimed, or returned due to incorrect or incomplete shipping information, missed delivery attempts, or unpaid import duties and taxes, the order will be considered undeliverable.

In such cases, any additional shipping costs, return fees, or re-delivery charges will be the responsibility of the customer. Refunds, if applicable, may be reduced by these costs.

We ship to over 200 countries worldwide. Once your order has been dispatched, you will receive a tracking number to monitor its delivery at every stage.

Please ensure that your shipping address is accurate and complete at checkout, and that someone is available to receive the parcel. After dispatch, we are unable to make changes to the shipping details or delivery arrangements.

Once the order has been handed over to the carrier, delivery is managed by the shipping provider and local customs services.

We offer free worldwide shipping on all dresses.

Orders typically arrive within 5–12 business days, depending on the destination. Delivery time refers to shipping only and does not include production time. Each product page includes a date calculator to help you estimate the full timeline before placing your order.

For Adjusted Fit and Custom Fit orders, timely submission of measurements is essential. Delays in providing measurements may result in extended production and delivery timelines.

While we work with reliable shipping partners, delivery times are estimates and may be affected by external factors such as carrier operations and customs processing. These factors may vary by country and are not within our direct control. For this reason, we recommend placing your order well in advance of your event date.

If you are working with a specific deadline, feel free to contact us — we will help you assess the timing before you place your order.

We cover all import duties and taxes for orders shipped to the United States and the European Union.

For all other destinations, orders are shipped on a Delivery Duties Unpaid (DDU) basis. This means that any applicable import duties, taxes, or handling fees are the responsibility of the customer. These charges are determined by local customs authorities and may vary by country. As they are outside our control, we recommend checking with your local customs office in advance if you would like to estimate potential fees.

Refusal to pay applicable import duties or taxes does not constitute a valid reason for return or refund.

We understand that every order is important, and we aim to handle returns in a fair and transparent way while maintaining the quality standards of each made-to-order dress.

• Standard Size and Adjusted Fit dresses are eligible for return.

Items must be returned in their original condition to qualify for a refund — unworn, unwashed, unaltered, and free from stains, perfume, makeup, or damage. All original tags must remain attached. Each item is carefully inspected upon return.

• Custom Fit dresses are made according to individual measurements and are therefore non-returnable.
• Dresses with design modifications are also non-returnable, as they are altered beyond the original design.
• Refunds cannot be issued for refused, unclaimed, or undeliverable shipments, including cases involving incorrect or incomplete shipping information, missed delivery attempts, or unpaid import duties and taxes.

Return requests must be submitted within 14 days of delivery. Once approved, items must be shipped back within 14 days. Items returned without prior approval may not be accepted.

The refund amount depends on your selected production timeline.

• Standard production orders — a 10% fee is deducted.
• Rush tailoring orders — a 20% fee is deducted.

These fees cover a portion of production, handling, and shipping-related costs. Rush orders also include production prioritization.

Return shipping costs, import duties, and customs fees are non-refundable and remain the responsibility of the customer.

Cancellation terms depend on the type and the production stage of your order.

• Standard Size orders may be cancelled within 24 hours of purchase for a full refund. After this period, a 10% fee applies.
• Adjusted Fit orders may be cancelled before measurements are submitted for a full refund. Once measurements are submitted, production begins and a 10% fee applies.
• Custom Fit orders may be cancelled before measurements are submitted for a full refund. After submission, production begins and orders become non-refundable.

We reserve the right to cancel an order in rare cases where fulfillment is not possible or where production constraints prevent completion of the order. In such cases, a full refund will be issued with no deductions.

We aim to ensure every dress meets our quality standards before shipment. Each dress undergoes a final quality inspection before dispatch.

However, if you receive a defective or damaged item, please contact us within 72 hours of delivery. We will review the issue carefully and always aim to provide a fair resolution, which may include repair, replacement, or refund.

1. Please contact us within 14 days of delivery to initiate a return and receive instructions.
2. Ensure the item is securely packaged to prevent damage in transit.
3. Ship using a trackable service and provide the tracking number.
4. Approved refunds are processed to the original payment method within 5 business days after inspection.

All prices and fees on our website are listed in U.S. dollars.

We make every effort to display product colors, textures, and details as accurately as possible. However, variations in screen settings and display types may affect how colors appear, and we cannot guarantee an exact match between on-screen and real-life appearance.

Due to natural variations in body shape, height, and proportions, the fit of the garment may differ slightly from how it appears on the model.

We may update our standard production timelines from time to time to reflect changes in production capacity or seasonal demand. Any updated timelines will always be reflected on our website and apply to new orders placed after the change.

Some product images may be AI-generated or digitally enhanced and are used for illustrative purposes to help visualize certain designs. These images are intended to represent the style and silhouette of the garment.

We continuously refine our collections to improve design and production quality. As part of this process, we may update product details, imagery, or availability where necessary to reflect these improvements.