Shipping
We ship via DHL to more than 200 countries around the world. Once your order is dispatched we provide you a tracking number so you could track your parcel on DHL website. As we ship to exact address you provided at checkout, please make sure you will be able to receive the parcel at that address.
Shipping Cost
The delivery for all dresses is totally free of charge.
Delivery Time
It usually takes the order from 5 to 15 days to arrive depending on your location. You can contact us anytime to know estimated delivery date prior to order.
Please note that estimated dates can not be used as a guide, delivery time may be increased in certain cases for reasons beyond our control (force majeure etc). We will not be held responsible for any delays caused by carrier or customs.
Customs & Import Duties
As all orders are shipped on a Delivery Duties Unpaid (DDU) basis, customers are responsible for all import and customs duties associated with their purchase. We are unable to estimate what these charges are, so we encourage you to check with your country’s customs authorities for tariffs before you order.
Please pay your attention that import and customs duties are not included in price and must be paid by the customer to ensure your parcel is released by customs. Failure to do so may cause your delivery to be abandoned therefore the order becomes limited in refunding. Learn about refunding below.
Return & Refund
Our return policy is valid for dresses of standard size range between US 0 (EUR 32) and US 14 (EUR 46) with a fixed $80 return fee, except in the event of a genuine manufacturing defect.
The return must be initiated within a week of the delivery date according to tracking information. That means you will have 7 days to inform us about your decision to return, and a further 7 days to ship the order back.
To be eligible for a refund, the items must be in their original condition — unworn, unaltered, free of makeup, hair and stains. Any tags must remain in place. All items will undergo inspection to match these requirements upon receipt.
Rush fees and delivery fees are refundable in cases of manufacturing fault only. Customers’ return shipping expenses, as well as import and customs duties, are not subject to compensation in any case.
Not Eligible for Refund
Despite our customers’ satisfaction being a top priority for us, our return policy has several reasonable limitations. Thus, a refund is unfortunately unavailable for:
- Customized orders
- Custom size dresses
- Accessories (veils, jackets, detachable parts such as sleeves, skirts etc.)
- Orders sent back without tracking
- Discarded shipments
That is, if you discard a shipment for any reason (inability to receive the parcel at the address, disagreement with customs fees etc.) the parcel will not be shipped back to us and it will be eliminated by DHL in your country. Such orders will be considered as ‘completed’ and will not be eligible for a refund.
Mary (USA) –
Photographer Colette Lucille
Aganetha (Canada) –
Ok now that my wedding is over I can leave a review. First off… wow, I was so skeptical on ordering my dress online but this dress met all my expectations and more, I got it measured to fit and it fit perfectly, Alexandra sent a video on how to send the measurements, it was super simple. I cannot count how many compliments I got. The quality is just *chefs kiss* . very breathable! It was tough for me to find a modest dress and this one was perfect! If you are searching for wedding dress I whole-heartedly recommend Piondress!♡
Wella (USA) –
Beautiful dress! Looked exactly as on the website.
Shelyn (USA) –
this dress is absolutely stunning!! easy to follow directions for measurements and ordering! it fits my daughter perfectly…conversations were pleasant and helpful! thanks you so much!! i would highly recommend this shop 💕
Jenny (Norway) –
I love my dress!!! It is perfect and everything i hoped it would be!!!! It flowes beautifully, and the fabric feels so high quality. Amazing craftsmanship, truly.
Ivona (USA) –
Stunning dress, great fit, and amazing quality! Would definitely recommend to other brides
Jaylena (Battle Ground, USA) –
I was a little worried when I first received the box because it was quite small, but once I opened it the dress was beautiful! Lightweight but not see through! Very modest looking and looks exactly like the photos! I thought I would have to hem it because I’m on the shorter side but it is seriously perfect!
Allyson (Orlando, USA) –
The dress is absolutely gorgeous. The fabric is high quality compared to other dresses I tried on. The size chart was accurate, and I appreciate that the seller confirmed my measurements and height first before completing my order. It was shipped very well wrapped, and it arrived as scheduled.
Josephine (Kettering, UK) –
Alexandra was so helpful and patient with me and my worries about ordering the most important dress of my life online. She was always extremely polite and talked through anything I needed to know and sent pictures if I needed them. The dress is as described and matches the pictures. It’s beautiful. I didn’t want a meringue or anything typical as it’s not my style in life. I wanted a dress with detail and classic lines. That’s what was I got. Thank you so much!
Daniela (West Valley City, USA) –
My customer service experience during the entire customization process was exceptional. I would recommend this 1000% times. So happy with the kindness, professionalism and attention to detail I received during the process. My wedding dresses are absolutely perfect! Yes I got two. One for the reception and one for the ceremony.
Sydney (Hancock, USA) –
Very nice quality and fits exactly how I wanted.