Shipping
We ship via DHL to more than 200 countries around the world. Once your order is dispatched we provide you a tracking number so you could track your parcel on DHL website. As we ship to exact address you provided at checkout, please make sure you will be able to receive the parcel at that address.
Shipping Cost
The delivery for all dresses is totally free of charge.
Delivery Time
It usually takes the order from 5 to 15 days to arrive depending on your location. You can contact us anytime to know estimated delivery date prior to order.
Please note that estimated dates can not be used as a guide, delivery time may be increased in certain cases for reasons beyond our control (force majeure etc). We will not be held responsible for any delays caused by carrier or customs.
Customs & Import Duties
As all orders are shipped on a Delivery Duties Unpaid (DDU) basis, customers are responsible for all import and customs duties associated with their purchase. We are unable to estimate what these charges are, so we encourage you to check with your country’s customs authorities for tariffs before you order.
Please pay your attention that import and customs duties are not included in price and must be paid by the customer to ensure your parcel is released by customs. Failure to do so may cause your delivery to be abandoned therefore the order becomes limited in refunding. Learn about refunding below.
Return & Refund
Our return policy is valid for dresses of standard size range between US 0 (EUR 32) and US 14 (EUR 46) with a fixed $80 return fee, except in the event of a genuine manufacturing defect.
The return must be initiated within a week of the delivery date according to tracking information. That means you will have 7 days to inform us about your decision to return, and a further 7 days to ship the order back.
To be eligible for a refund, the items must be in their original condition — unworn, unaltered, free of makeup, hair and stains. Any tags must remain in place. All items will undergo inspection to match these requirements upon receipt.
Rush fees and delivery fees are refundable in cases of manufacturing fault only. Customers’ return shipping expenses, as well as import and customs duties, are not subject to compensation in any case.
Not Eligible for Refund
Despite our customers’ satisfaction being a top priority for us, our return policy has several reasonable limitations. Thus, a refund is unfortunately unavailable for:
- Customized orders
- Custom size dresses
- Accessories (veils, jackets, detachable parts such as sleeves, skirts etc.)
- Orders sent back without tracking
- Discarded shipments
That is, if you discard a shipment for any reason (inability to receive the parcel at the address, disagreement with customs fees etc.) the parcel will not be shipped back to us and it will be eliminated by DHL in your country. Such orders will be considered as ‘completed’ and will not be eligible for a refund.
Alexis –
I absolutely loved this timeless dress, I wish I had more excuses to wear it for more than just my wedding!
I didn’t have the typical amount of time to go the bridal shop route. I looked and looked online and found a few things I liked, but didn’t love, and then I decided to go on Etsy. What a treasure it was to find Piondress! I took my measurements and decided to get a standard size. The only alterations I ended up making was the hem and a bustle. The communication process and the quality of the dress are top notch. One tip is I got a very cheap slip skirt on Amazon. The dress is not see through however you can see shadows of your legs in certain lighting, so I just wanted the extra coverage. Otherwise everything was comfortable, beautiful, and high quality. One of my favorite parts of the dress is how naturally it flowed/fell. I didn’t worry about making sure the dress looked perfect in pictures, and when we got our pictures back it looked like I had purposely placed my dress in every one! It truly just flows so naturally and beautiful.
Thank you piondress for making timeless designs with love. I’m saving my dress in case a loved one wants to wear it in the future.
Nicole –
My dress was perfect, fit me perfectly and looked exactly like the picture. I was thrilled when I took it out of the box because I knew we wouldn’t need to do any alterations besides hemming. It was comfortable for all-day wear, too, though I will add that the fabric is unexpectedly dense, so if your wedding is outdoors in any kind of warmer climate, consider if you’re willing to sweat for it. We took our pics outside in Texas in June and miraculously I didn’t cook like I was prepared to. Another side note is that due to the nature of the chiffon sleeves, they do restrict your arm movements a bit. You can’t really raise your arms more than halfway. It wasn’t a problem for me, but for others it might be. Overall, it was stunning and I couldn’t have been happier with it. It was so much more “me” than anything I would have found at those bridal boutiques (and for a fraction of the price!!). I will be recommending Piondress to all the women getting married in my life!
Carolina (USA) –
I love it! It’s beautiful
Hunter (USA) –
Hey Ekaterina!!
I just wanted to reach out again and thank you for all your amazing help and kindness through the process of getting my wedding dress. I got married in October 26th, 2024 and the dress was absolutely perfect!! You and your team could not have done any better! Thank you so much for helping to make my day so special! You are amazing! Here are some pictures from the wedding!
Photographer: OnFaith Photography
Kristy Polk –
This was the most perfect custom dress! What an amazing company!! From the video teaching me how to measure, to the outstanding customer service, this was a phenomenal experience!!! My daughter’s wedding day was just perfect, and SO many people complimented the dress!!!!
Elise (Lawnton, Australia) –
The dress arrived and I am exceedingly happy! Thank you for the beautiful gown and great service.
Johanna (Mulmur, Canada) –
I bought this dress for my wedding and the quality is immaculate! Aleksandra was great help and provided great service. I highly recommend ☺️
Allie (Ashburn, USA) –
Nothing wrong with this except that it’s not my style and doesn’t fit my body! Idk how it would be on someone else, but I will say I found a different but my IDEAL dress from this same shop. I bought this one just as a backup.