Shipping
We ship via DHL to more than 200 countries around the world. Once your order is dispatched we provide you a tracking number so you could track your parcel on DHL website. As we ship to exact address you provided at checkout, please make sure you will be able to receive the parcel at that address.
Shipping Cost
The delivery for all dresses is totally free of charge.
Delivery Time
It usually takes the order from 5 to 15 days to arrive depending on your location. You can contact us anytime to know estimated delivery date prior to order.
Please note that estimated dates can not be used as a guide, delivery time may be increased in certain cases for reasons beyond our control (force majeure etc). We will not be held responsible for any delays caused by carrier or customs.
Customs & Import Duties
As all orders are shipped on a Delivery Duties Unpaid (DDU) basis, customers are responsible for all import and customs duties associated with their purchase. We are unable to estimate what these charges are, so we encourage you to check with your country’s customs authorities for tariffs before you order.
Please pay your attention that import and customs duties are not included in price and must be paid by the customer to ensure your parcel is released by customs. Failure to do so may cause your delivery to be abandoned therefore the order becomes limited in refunding. Learn about refunding below.
Return & Refund
Our return policy is valid for dresses of standard size range between US 0 (EUR 32) and US 14 (EUR 46) with a fixed $80 return fee, except in the event of a genuine manufacturing defect.
The return must be initiated within a week of the delivery date according to tracking information. That means you will have 7 days to inform us about your decision to return, and a further 7 days to ship the order back.
To be eligible for a refund, the items must be in their original condition — unworn, unaltered, free of makeup, hair and stains. Any tags must remain in place. All items will undergo inspection to match these requirements upon receipt.
Rush fees and delivery fees are refundable in cases of manufacturing fault only. Customers’ return shipping expenses, as well as import and customs duties, are not subject to compensation in any case.
Not Eligible for Refund
Despite our customers’ satisfaction being a top priority for us, our return policy has several reasonable limitations. Thus, a refund is unfortunately unavailable for:
- Customized orders
- Custom size dresses
- Accessories (veils, jackets, detachable parts such as sleeves, skirts etc.)
- Orders sent back without tracking
- Discarded shipments
That is, if you discard a shipment for any reason (inability to receive the parcel at the address, disagreement with customs fees etc.) the parcel will not be shipped back to us and it will be eliminated by DHL in your country. Such orders will be considered as ‘completed’ and will not be eligible for a refund.
Claire (Canada) –
I was super nervous ordering a dress 2 months before our wedding but was sooo happy I decided to order from this seller. I got some many compliments on my dress!! Definitely recommend.
Zoe –
I just got my dress yesterday. I signed for the package and took it out of the box immediately. The bottom of the dress and dress bag smell strongly of cat urine.
The material feels cheap and plastic like. And the back closure is made of elastic bands with little to no stretch making it extremely difficult and time consuming to get the dress on and off even with someone elses help. Even with the dress off- it was VERY difficult to get the back of the dress closed or opened.
The design of the dress is pretty and modest which is what I was looking for.
Meggie (USA) –
I ordered this dress in early June and it arrived exactly when it had been promised. I received a message from Alexsandra after I ordered to double-check my measurements to ensure I’d ordered the correct size, even though I’d ordered a standard size, which I appreciated. The dress is beautiful, very high-quality and well made, and exactly as pictured. I am having a few alterations; the waist is being brought in slightly, it’s being hemmed a bit as I’m short and I’m not wearing heels, and I’m having the sleeves tapered a little. (They’re just as pictured but I’d like them slightly more fitted in the forearms and wrists.) I am very excited to wear it in November and have my fiance see me walk down the aisle!
Josie (Farmington, USA) –
Beautiful and it fit perfectly
Denise (Farmington, USA) –
This dress came just how I dreamed it would! I love it and will be wearing it to my wedding in December!
Leah (Fredericksburg, USA) –
I got a size 4 and I’m 5’2 bust is 36 and it fits perfectly I got petite in length so if I wear 3 in heels the length is right 🙂
Benigna (Erding, Germany) –
The dress is beautiful! I really like the warm colour! And it is so carefully made! The fabric is heavy and falls very well! Very beautiful with the fine lining! The dress is generously cut, nice and long. I’m going to have for the back as a finish under the row of buttons, a bigger bow. Wonderful! I am so happy! Ekaterina always answers every question. She is so nice! Thank you very much
Sandra (Gallatin, USA) –
I can not begin to express my thanks to the wonderful people here in helping me make sure everything went perfect with my order! Ekaterina answered any and all questions I had in regards to the dress and certainly eased my nerves about ordering online. the dress came right on time also! when I tried it on… let me just say it is just as beautiful in person! it fits pretty well, I don’t think I’ll need too many alterations on it to make it even more perfect. The dress is wonderfully made and so very comfortable! if you are holding out on getting this, don’t! You won’t regret this purchase!
Lori (Alexandria, USA) –
I cannot be more happy with this dress! It’s just as pictured and was sent quickly! High quality material, wrinkle resistant, perfect!
Katrin (Klein-Harras, Austria) –
Die Dame war wahnsinnig nett und hat zur Kontrolle noch einmal die Maße überprüft, das Kleid war trotz Standardversand sehr schnell da. Das Kleid selbst ist wunderschön und soweit ich es als Laie beurteilen kann hoch qualitativ vom Stoff und von der Vernähung. Aufpassen bitte nur bei den Zöllen! Musste 85€ Zoll zusätzlich zahlen..
Anna (Columbia, USA) –
This was the most perfect wedding dress I could have asked for! Absolutely beautiful. Thank you so much!
Jana (London, UK) –
Ekaterina is a magician ?❤️She tailored the most beautiful and elegant wedding dress for me only based on my measurements, a few photos and multiple messages to clarify all the details. The fabric was gorgeous?I looked stunning! Thank you so much!!
Ronnie (Dickinson, USA) –
This dress fit perfectly on my daughter! She absolutely loved it!
Zainab (San Francisco, USA) –
I purchased the “Crepe long sleeve wedding gown” from PiondressBridal when we planned a last-minute celebration of our wedding, which had been cancelled the previous year due to COVID. I no longer fit in the original wedding dress, so I was grateful to find this shop and encouraged by the positive reviews. Ekaterina was nice to work with, prompt and specific in her instructions. The trickiest part was making sure I got the measurements right (definitely a two person job, and if you have access, a tailor). The dress shipped quickly and I couldn’t believe when it arrived at my doorstep in San Francisco. I paid for rush shipping. I ordered on June 7, the dress shipped June 15, and I received it June 18th, exactly a month before my wedding. Beautifully packaged. A wonderful choice for a bride looking for a modest and minimalist wedding dress that’s hard to find elsewhere. The dress was comfortable to wear. I ordered a tiny bit on the larger side since I was short on time and couldn’t afford for it not to fit. If you have time, I recommend going to an in-person tailor for final alterations (if you want something more fitted). I also would leave time to find the right undergarment/sticker to wear since there isn’t a built-in bra with this style. I was so happy with the dress the day of our celebration and I am so so grateful I found this dress, better than my original dress, on such short notice. Many, many thanks! I’ve recommended you to several friends already.
Anna (Highland Plt, USA) –
This dress is INCREDIBLE! I can’t believe how beautiful it is. It is so flattering and so, so well made! I got a size 12 and it fits like a glove. I am beyond happy I purchased from Piondress! 5 stars all the way!!
Rabia (Ajax On, Canada) –
I had no time to find my dress store to store given COVID and so I looked online. I was also very nervous about ordering without seeing because of quality of material or the fit since I’m measuring myself. But the instructions of measurement were made so easy and the dress is so elegant and pretty and quality is even better than expected. Given the amazing customer service, quick shipment and perfect fit, I would recommend anyone to take the leap and order here! If your concern is quality, don’t worry at all! And if you would like any adjustments, the Ekaterina is so helpful and accommodating. I got my perfect dress in less than a month!
Eleanor (Preston, UK) –
Absolutely beautiful dress and is beyond my high expectations. Ekaterina is amazing to work with and makes sure all your measurements are correct and has customised the dress to my vision. The dress arrived so quickly, fits perfectly, but is still made to a very high standard. I love the dress so much and I cannot wait to wear it. Thank you so much to the PiondressBridal team!
Avery (Mound, USA) –
Susan (Pittsburgh, USA) –
beautiful fabric, perfect fit. I brought it to the Tailor to get it shortened (I asked Piondress to make it longer than I needed because I hadn’t decided on what shoes I would wear) and the Tailor was blown away by the quality.
Abbie (Kidderminster, UK) –
It fits perfectly everywhere accept the length, but that’s no problem I’ll sort it!
Thank you for this lovely dress.
Sadé (Puyallup, USA) –
I’m in awe… words cannot express how happy I am with my dress. I cried the moment I saw myself in the mirror wearing my dress. The fit was perfect and the dress does not require any alterations. Truly happy with my purchase. Would recommend this shop to anyone.
Maria (Lake Norden, USA) –
Customer service was fabulous. Any questions answered promptly. The dress was spectacular. Very fine seamstress work!! My daughter looked stunning!
Jenna (Palmyra, USA) –
I couldn’t be more thrilled with the custom dress I ordered. Ekaterina was very professional and gave me so much help with what to choose. It came packaged really well, and the dress is wonderful quality. I will have to do some minor adjustments, which I expected with a custom made dress. I love it so much! I wish I could post more photos since there are so many amazing parts of this dress.