Shipping
We ship via DHL to more than 200 countries around the world. Once your order is dispatched we provide you a tracking number so you could track your parcel on DHL website. As we ship to exact address you provided at checkout, please make sure you will be able to receive the parcel at that address.
Shipping Cost
The delivery for all dresses is totally free of charge.
Delivery Time
It usually takes the order from 5 to 15 days to arrive depending on your location. You can contact us anytime to know estimated delivery date prior to order.
Please note that estimated dates can not be used as a guide, delivery time may be increased in certain cases for reasons beyond our control (force majeure etc). We will not be held responsible for any delays caused by carrier or customs.
Customs & Import Duties
As all orders are shipped on a Delivery Duties Unpaid (DDU) basis, customers are responsible for all import and customs duties associated with their purchase. We are unable to estimate what these charges are, so we encourage you to check with your country’s customs authorities for tariffs before you order.
Please pay your attention that import and customs duties are not included in price and must be paid by the customer to ensure your parcel is released by customs. Failure to do so may cause your delivery to be abandoned therefore the order becomes limited in refunding. Learn about refunding below.
Return & Refund
Our return policy is valid for dresses of standard size range between US 0 (EUR 32) and US 14 (EUR 46) with a fixed $80 return fee, except in the event of a genuine manufacturing defect.
The return must be initiated within a week of the delivery date according to tracking information. That means you will have 7 days to inform us about your decision to return, and a further 7 days to ship the order back.
To be eligible for a refund, the items must be in their original condition — unworn, unaltered, free of makeup, hair and stains. Any tags must remain in place. All items will undergo inspection to match these requirements upon receipt.
Rush fees and delivery fees are refundable in cases of manufacturing fault only. Customers’ return shipping expenses, as well as import and customs duties, are not subject to compensation in any case.
Not Eligible for Refund
Despite our customers’ satisfaction being a top priority for us, our return policy has several reasonable limitations. Thus, a refund is unfortunately unavailable for:
- Customized orders
- Custom size dresses
- Accessories (veils, jackets, detachable parts such as sleeves, skirts etc.)
- Orders sent back without tracking
- Discarded shipments
That is, if you discard a shipment for any reason (inability to receive the parcel at the address, disagreement with customs fees etc.) the parcel will not be shipped back to us and it will be eliminated by DHL in your country. Such orders will be considered as ‘completed’ and will not be eligible for a refund.
Juliette (USA) –
Amazing quality and came in earlier than expected! It looks exactly like the picture and fits like a glove. So excited to wear it on my wedding day 💕
Kel –
The more I look at the dress I received, the more I realized what an absolute dishonest portrayal of their product online. Mine resembles this. But the materials, lace patterns, cuts, do not match. Mine came with the most hideous sequins attached to it that obviously are not even shown in the picture. I would not have bought this had I know it had cheap sequins like some dress from Vegas. Huge disappointment
Nicole (Germany) –
Easy communication and the dress has such a nice quality! I also was very nervous about ordering my wedding dress online, but I don’t regret it and am super happy with it!!
Debbie (Clarksburg, USA) –
Love this dress. Quality material. Fits almost perfectly. I need a couple small areas taken in but just beautiful 😍
Bren (Noblesville, USA) –
I do not plan on keeping this dress because it did not end up being quite my style. However, I was AMAZED by the quality of the dress, the unique design, and overall elegance. I was super nervous about ordering a dress online, getting sizing right, etc. but I could not have asked for an easier and mote pleasing process. Customer service was amazing because I was out of town when it was delivered, but was given a “grace period” for the return window. I will be highly recommending Piondress to all my bride friends!
Kateryna (New York, USA) –
I have just received my dress, and I cannot express enough how beautiful it is. Thank you so much🤩
Mary (Jersey City, USA) –
Really beautiful. I will submit a picture when I wear it.
Sierra (Wapakoneta, USA) –
The dress is stunning! I feel really blessed to find my absolute dream dress made just for me! Thanks, Piondress! <3
Jessica (West Lafayette, USA) –
Amazing dress. Was elegant and well made. Bonus was the built-in bra/padding.
Bride Rajan (Great Falls, USA) –
Nicole (King City, Canada) –
Absolutely perfect! It is better than I expected and I am so excited to wear it on my special day. I wanted some adjustments made and she was so accommodating!
Mattee (Abilene, USA) –
So beautiful. A lot nicer than I could have ever imagined. Can’t wait to wear it.
Anna (Charlotte, USA) –
I received the dress and love it! Thank you so much!