Shipping
We ship via DHL to more than 200 countries around the world. Once your order is dispatched we provide you a tracking number so you could track your parcel on DHL website. As we ship to exact address you provided at checkout, please make sure you will be able to receive the parcel at that address.
Shipping Cost
The delivery for all dresses is totally free of charge.
Delivery Time
It usually takes the order from 5 to 15 days to arrive depending on your location. You can contact us anytime to know estimated delivery date prior to order.
Please note that estimated dates can not be used as a guide, delivery time may be increased in certain cases for reasons beyond our control (force majeure etc). We will not be held responsible for any delays caused by carrier or customs.
Customs & Import Duties
As all orders are shipped on a Delivery Duties Unpaid (DDU) basis, customers are responsible for all import and customs duties associated with their purchase. We are unable to estimate what these charges are, so we encourage you to check with your country’s customs authorities for tariffs before you order.
Please pay your attention that import and customs duties are not included in price and must be paid by the customer to ensure your parcel is released by customs. Failure to do so may cause your delivery to be abandoned therefore the order becomes limited in refunding. Learn about refunding below.
Return & Refund
Our return policy is valid for dresses of standard size range between US 0 (EUR 32) and US 14 (EUR 46) with a fixed $80 return fee, except in the event of a genuine manufacturing defect.
The return must be initiated within a week of the delivery date according to tracking information. That means you will have 7 days to inform us about your decision to return, and a further 7 days to ship the order back.
To be eligible for a refund, the items must be in their original condition — unworn, unaltered, free of makeup, hair and stains. Any tags must remain in place. All items will undergo inspection to match these requirements upon receipt.
Rush fees and delivery fees are refundable in cases of manufacturing fault only. Customers’ return shipping expenses, as well as import and customs duties, are not subject to compensation in any case.
Not Eligible for Refund
Despite our customers’ satisfaction being a top priority for us, our return policy has several reasonable limitations. Thus, a refund is unfortunately unavailable for:
- Customized orders
- Custom size dresses
- Accessories (veils, jackets, detachable parts such as sleeves, skirts etc.)
- Orders sent back without tracking
- Discarded shipments
That is, if you discard a shipment for any reason (inability to receive the parcel at the address, disagreement with customs fees etc.) the parcel will not be shipped back to us and it will be eliminated by DHL in your country. Such orders will be considered as ‘completed’ and will not be eligible for a refund.
Yuan (Taiwan) –
Photo: @damaohung
Linda (Cincinnati, USA) –
Like many other reviewers, I was a little nervous to order my dress online in case of sizing or quality issues. As soon as I received my dress my worries were put to bed! It’s such a high-quality garment and fits me well. Ekaterina double checked my measurements and let me know the timeline and tracking information as soon as it was done. I’m so excited to wear for my big day. If you’re on the fence, I wouldn’t hesitate to order from Piondress!
Lily (Rio Rancho, USA) –
My dress arrived and it is absolutely beautiful, the quality is amazing, and it fits PERFECTLY! I’m so impressed with Pion Dress. I was afraid of getting a dress from an online shop and everyone was trying to warn me but I saw so many great reviews so I took a chance and was not disappointed! I had the Heidi dress altered to have faux linen buttons on the back and linen buttons on the cuff. I also asked if I could have the skirt of another dress (a mix and match of dresses) and it came out just as I had hoped! Any request I had perfectly met/exceeded my expectations. Communication was always quick, clear, and informative. I HIGHLY recommend this shop 😊
Yoojin (Seoul, South Korea) –
Beth (Portland, USA) –
I am SO HAPPY with my dress!!!!! thank you to everyone at the Piondress bridal team! It fits really well and as loose as I wanted, planning on getting it taken in. I love it so much! It has a nice weight without being too heavy or light and is so comfortable. I chose this dress for the square neckline and silhouette and I am so happy I did! Encountered some issues with international shipping but Ekaterina was very helpful and it got to me safely 🙂 I am beyond excited to feel gorgeous in this dress on my wedding day
Kristin (Cincinnati, USA) –
This dress was beautifully made. The details on the cuffs are lovely and the neckline flattering. Ekaterina was marvelous to work with: prompt, professional, and clearly talented at her work. Don’t hesitate to purchase from this shop.