Shipping
We ship via DHL to more than 200 countries around the world. Once your order is dispatched we provide you a tracking number so you could track your parcel on DHL website. As we ship to exact address you provided at checkout, please make sure you will be able to receive the parcel at that address.
Shipping Cost
The delivery for all dresses is totally free of charge.
Delivery Time
It usually takes the order from 5 to 15 days to arrive depending on your location. You can contact us anytime to know estimated delivery date prior to order.
Please note that estimated dates can not be used as a guide, delivery time may be increased in certain cases for reasons beyond our control (force majeure etc). We will not be held responsible for any delays caused by carrier or customs.
Customs & Import Duties
As all orders are shipped on a Delivery Duties Unpaid (DDU) basis, customers are responsible for all import and customs duties associated with their purchase. We are unable to estimate what these charges are, so we encourage you to check with your country’s customs authorities for tariffs before you order.
Please pay your attention that import and customs duties are not included in price and must be paid by the customer to ensure your parcel is released by customs. Failure to do so may cause your delivery to be abandoned therefore the order becomes limited in refunding. Learn about refunding below.
Return & Refund
Our return policy is valid for dresses of standard size range between US 0 (EUR 32) and US 14 (EUR 46) with a fixed $80 return fee, except in the event of a genuine manufacturing defect.
The return must be initiated within a week of the delivery date according to tracking information. That means you will have 7 days to inform us about your decision to return, and a further 7 days to ship the order back.
To be eligible for a refund, the items must be in their original condition — unworn, unaltered, free of makeup, hair and stains. Any tags must remain in place. All items will undergo inspection to match these requirements upon receipt.
Rush fees and delivery fees are refundable in cases of manufacturing fault only. Customers’ return shipping expenses, as well as import and customs duties, are not subject to compensation in any case.
Not Eligible for Refund
Despite our customers’ satisfaction being a top priority for us, our return policy has several reasonable limitations. Thus, a refund is unfortunately unavailable for:
- Customized orders
- Custom size dresses
- Accessories (veils, jackets, detachable parts such as sleeves, skirts etc.)
- Orders sent back without tracking
- Discarded shipments
That is, if you discard a shipment for any reason (inability to receive the parcel at the address, disagreement with customs fees etc.) the parcel will not be shipped back to us and it will be eliminated by DHL in your country. Such orders will be considered as ‘completed’ and will not be eligible for a refund.
Avery –
Couldn’t be happier with my dress! At first I was nervous to order a dress online but it was better than I could have ever expected. It shipped fast, the quality was amazing and it was a beautiful dress! I had tried on dresses at dress shops that were $2,000 and they had fake buttons on the back but this dress had real good quality buttons for a fraction of the cost. If you a debating ordering a dress from here I highly encourage you to do so!
Stanislava (Báb, Slovakia) –
I am very satisfied with dress, very well crafted according to my measurments and beautiful quality, highly recommended. Great communication with Aleksandra. Thank you 😊
Hannah (St. John’s, Canada) –
Aleksandra has been so lovely to work with while planning our wedding! She was quick to respond to my questions I had before ordering and stayed in communication with me throughout the whole process. Her shop was recommended to me by my sister-in-law who also got her wedding dress from Piondress (and she looked stunning in it!). Highly recommend!
Diana (Nottingham, UK) –
Mine was from Piondress. I was really impressed how it was made, got the measurements perfectly.
Lots of love from UK
Christina (Snohomish, USA) –
Ordered a custom dress. Video for measuring was easy to follow and seller was quick to respond to questions that I had. The dress arrived earlier than expected. Nice quality.
Leah (Healesville, Australia) –
Ekaterina was so helpful and accommodating! I asked for three major modifications on the Camilla: more buttons done the back, full-length sleeves, and a floor-length hem with 30cm train. Instructions on how to take measurements were very clear, and they crafted a beautiful, custom-fitted dress for me. When it arrived, it fit like a glove. It is lovely material, and I cannot wait to wear it to my wedding in two weeks. Thank you so much!
Lindsey (Maple Grove, USA) –
Heidi (Portland, USA) –
This dress matched the description. It fit perfectly, arrived quickly, and met all my expectations. The shop owner replied quickly and warmly to my inquiries. Very satisfied!
Anna (Budapest, Hungary) –
The dress is perfect! Perfectly tailored, elegant material, it is a beautiful piece. Thank you
Julia (Köln, Germany) –
Gina (Calgary, Canada) –
Thank you so much for the beautiful dress for my wedding day in New York! I was amazed at how perfectly it fit and how beautiful it looked.
Lindsay (South Haven, USA) –
Bettina (München, Germany) –
Nice dress and the customer service is perfect! Thanks for that 🙂
Kätlyn (Näpi, Estonia) –
Very good quality dress and fast shipping time! Thank you for making my day possible!
Paige (Fort Wayne, USA) –
I absolutely love it! The dress is perfect, very good quality and exactly what I was looking for in a wedding dress. Thank you so much!
Natasha (Santa Fe, USA) –
Absolutely stunning and well-made dress! Truly impressed by the craftsmanship and quality. Ekaterina was very communicative and even found a discrepancy in one of my measurements. The dress arrived so quickly and was beautifully folded and wrapped. I really can’t recommend this shop enough. I can’t wait to wear my dress next month! Thank you so much, Ekaterina.
Annabel (San Francisco, USA) –
Isabel (Winter Springs, USA) –
I am so in love with this dress. It arrived in a timely manner, was packaged carefully, and fit like it was custom made just for me.