Shipping
We ship via DHL to more than 200 countries around the world. Once your order is dispatched we provide you a tracking number so you could track your parcel on DHL website. As we ship to exact address you provided at checkout, please make sure you will be able to receive the parcel at that address.
Shipping Cost
The delivery for all dresses is totally free of charge.
Delivery Time
It usually takes the order from 5 to 15 days to arrive depending on your location. You can contact us anytime to know estimated delivery date prior to order.
Please note that estimated dates can not be used as a guide, delivery time may be increased in certain cases for reasons beyond our control (force majeure etc). We will not be held responsible for any delays caused by carrier or customs.
Customs & Import Duties
As all orders are shipped on a Delivery Duties Unpaid (DDU) basis, customers are responsible for all import and customs duties associated with their purchase. We are unable to estimate what these charges are, so we encourage you to check with your country’s customs authorities for tariffs before you order.
Please pay your attention that import and customs duties are not included in price and must be paid by the customer to ensure your parcel is released by customs. Failure to do so may cause your delivery to be abandoned therefore the order becomes limited in refunding. Learn about refunding below.
Return & Refund
Our return policy is valid for dresses of standard size range between US 0 (EUR 32) and US 14 (EUR 46) with a fixed $80 return fee, except in the event of a genuine manufacturing defect.
The return must be initiated within a week of the delivery date according to tracking information. That means you will have 7 days to inform us about your decision to return, and a further 7 days to ship the order back.
To be eligible for a refund, the items must be in their original condition — unworn, unaltered, free of makeup, hair and stains. Any tags must remain in place. All items will undergo inspection to match these requirements upon receipt.
Rush fees and delivery fees are refundable in cases of manufacturing fault only. Customers’ return shipping expenses, as well as import and customs duties, are not subject to compensation in any case.
Not Eligible for Refund
Despite our customers’ satisfaction being a top priority for us, our return policy has several reasonable limitations. Thus, a refund is unfortunately unavailable for:
- Customized orders
- Custom size dresses
- Accessories (veils, jackets, detachable parts such as sleeves, skirts etc.)
- Orders sent back without tracking
- Discarded shipments
That is, if you discard a shipment for any reason (inability to receive the parcel at the address, disagreement with customs fees etc.) the parcel will not be shipped back to us and it will be eliminated by DHL in your country. Such orders will be considered as ‘completed’ and will not be eligible for a refund.
Lina (Salzburg, Austria) –
This is an immaculately crafted dress! The fabric is very high quality and drapes beautifully without being too heavy. The back with the pearl buttons is just stunning. The quality and craftsmanship exceeded my expectations and I can recommend Piondress without reservation. I would also like to thank Aleksandra for her excellent customer service.
Amy (Longmeadow, USA) –
Outstanding customer service; beautiful quality, gorgeous dress!
Alyssa (Sunnyvale, USA) –
I bought this dress a month (!) before my wedding. Aleksandra was very patient and responsive, following up with me regarding my order. It arrived quickly, giving me two weeks to make minor adjustments at my local tailor – I only had to bring the shoulders up a bit as a petite person. The construction and quality of the dress, especially at this price point, is very impressive. I cannot recommend this dress and shop enough. Please please do not hesitate to order from here. You won’t regret it!
Kelsey (Coon Rapids, USA) –
The dress is stunning, the material feels so luxurious, communication was fantastic!
Brooke (Tarraganda, Australia) –
Amazing quality and very fast shipping. I am very impressed and absolutely love my dress
Claire (Ann Arbor, USA) –
Very high quality and beautiful dress! Ekaterina was very helpful and responsive when I had a personalization request, and the dress was made exactly as we had discussed. Shipping was also extremely quick. I would highly recommend Ekaterina and her dresses!
Annie (Rockford, USA) –
Beautiful dress and excellent quality! Working with Ekaterina was a great experience and she was so helpful and prompt with replying to questions.
Sarina (London, UK) –
The dress that Ekaterina has made me is utterly beautiful! I’m blown away by the quality and workmanship. I had it custom-made to my measurements. Eketarina was brilliant. So diligent. She made the dress to my exact specifications. I paid for expedited service and it was exactly that. Really amazing! I cannot praise Eketarina enough. I highly recommend this Etsy shop. I’m so happy with my dress and fantastic service from Eketarina!
Ruirui (Chicago, USA) –
I bought Inga a few months ago and it was a PERFECTION. Thank you!
Nora (Silver Spring, USA) –
This is a beautifully-made and quality dress for a minimalist modern bride looking for a timeless and comfortable look. I tried on dresses at a brick and mortar and was able to narrow down dress shapes/styles I liked, though struggled with certain features/details that I didn’t like. When the pandemic started, I began browsing online and found this dress at Piondress Bridal that matched the shape I was looking for and the details I wasn’t able to find at the shop. I took a chance at purchasing without wearing the dress because of my experience at the store to narrow down styles and the rave reviews from other people on Piondress Bridal gowns. The gown arrived a month after ordering and I was relieved and excited that the dress fit and flattered my body. I hope to have the chance to wear it at my May 2021 wedding.