Shipping
We ship via DHL to more than 200 countries around the world. Once your order is dispatched we provide you a tracking number so you could track your parcel on DHL website. As we ship to exact address you provided at checkout, please make sure you will be able to receive the parcel at that address.
Shipping Cost
The delivery for all dresses is totally free of charge.
Delivery Time
It usually takes the order from 5 to 15 days to arrive depending on your location. You can contact us anytime to know estimated delivery date prior to order.
Please note that estimated dates can not be used as a guide, delivery time may be increased in certain cases for reasons beyond our control (force majeure etc). We will not be held responsible for any delays caused by carrier or customs.
Customs & Import Duties
As all orders are shipped on a Delivery Duties Unpaid (DDU) basis, customers are responsible for all import and customs duties associated with their purchase. We are unable to estimate what these charges are, so we encourage you to check with your country’s customs authorities for tariffs before you order.
Please pay your attention that import and customs duties are not included in price and must be paid by the customer to ensure your parcel is released by customs. Failure to do so may cause your delivery to be abandoned therefore the order becomes limited in refunding. Learn about refunding below.
Return & Refund
Our return policy is valid for dresses of standard size range between US 0 (EUR 32) and US 14 (EUR 46) with a fixed $80 return fee, except in the event of a genuine manufacturing defect.
The return must be initiated within a week of the delivery date according to tracking information. That means you will have 7 days to inform us about your decision to return, and a further 7 days to ship the order back.
To be eligible for a refund, the items must be in their original condition — unworn, unaltered, free of makeup, hair and stains. Any tags must remain in place. All items will undergo inspection to match these requirements upon receipt.
Rush fees and delivery fees are refundable in cases of manufacturing fault only. Customers’ return shipping expenses, as well as import and customs duties, are not subject to compensation in any case.
Not Eligible for Refund
Despite our customers’ satisfaction being a top priority for us, our return policy has several reasonable limitations. Thus, a refund is unfortunately unavailable for:
- Customized orders
- Custom size dresses
- Accessories (veils, jackets, detachable parts such as sleeves, skirts etc.)
- Orders sent back without tracking
- Discarded shipments
That is, if you discard a shipment for any reason (inability to receive the parcel at the address, disagreement with customs fees etc.) the parcel will not be shipped back to us and it will be eliminated by DHL in your country. Such orders will be considered as ‘completed’ and will not be eligible for a refund.
Veronica (USA) –
Very pleased with my dress! It arrived earlier than expected which is appreciated for my hemming needs. Thank you for making modest and affordable wedding dresses!!!
Maria (Clonmel, Ireland) –
Hello I cannot get over the quality and service. I am beyond happy. The dress is stunning and fits perfectly. I will be highly recommending you. Thank you so so much. Maria Ireland
Rachael (Gilbert, USA) –
The dress was beautiful, but didn’t fit on me the way I would have liked. I ended up having to return the dress and the seller was so kind and easy to work with.
Melanie (Tumwater, USA) –
The dress is beautiful. It turned it out better than expected. Ekaterina did a great job. I ordered the dress using my measurements which I was sent a video to help on how to take them. The process took about 3-4 weeks from sending my measurements to receiving the dress. If I hadn’t told my fiancé I bought it through Etsy, he thought it was from a wedding dress store. The quality is that good. The dress was packaged well and it came with a Piondress garment bag which was much appreciated. Огромное спасибo, Ekaterina!
Yasmine (Newport Beach, USA) –
Photo Sierra Jessup
Monica (Calgary, Canada) –
Absolutely love my dress! Amazing communication from the owner. Would absolutely recommend!!
Erinn (Richmond, USA) –
The dress is beautiful. Simple and fits in all the right places. I can’t wait to wear this on my wedding day! ❤️
Kelly (Acworth, USA) –
This is a gorgeous dress. I was skeptical about buying online and unseen, but the quality of this dress is outstanding and heavier fabric than expected. You cannot see through it with correct undergarments. It’s at the alterations now and can’t wait to get it back and wear it on my day!
Ana (Simi Valley, USA) –
In love with this dress, such an amazing quality and attention to detail. I felt like a princess on my wedding day.
Catherine (Brownsburg, USA) –
The best decision i’ve made during wedding planning was buying my wedding dress from Piondress! I was so nervous, but took the risk and it was so worth it! She emailed me multiple times to check the size I ordered, quickly responded, and was so kind! I 110% recommend ordering from Piondress. My dress even came a week early and was so affordable. The material is SO comfortable and reliable, seamless, and the perfect white color. I am so impressed with Piondress 🙂
Anastasia (Saint-Petersburg, Russia) –
Спасибо огромное за шикарное платье! 🙂
Alina (Stuttgart, Germany) –
Хочу поблагодарить вас за мое свадебное платье! Это определено было правильным решением, заказать его у вас. Во-первых, я очень довольна вашей работой с клиентами, меня консультировали вежливо и много в любое время суток. Во-вторых, цена, платеж и доставка на высоте. В-третьих, я рада, что мое платье выглядело настолько необычно и элегантно, именно так, как я себе себя и представляла.
Emily (Edmonton, Canada) –
I’m blown away by this dress! It’s so beautiful, exactly what I imagined. And it arrived from across the globe in two weeks! I was nervous to buy a wedding dress online, but I’m so glad I did. She even easily let me change the cuff of this one from that of another dress! I got custom measurements and the dress fits I like a glove and I am so excited to wear it.
Анна (Санкт-Петербург) –
Heidi (Kalispell, USA) –
Anastasia (Simi Valley, USA) –
The dress looks exactly like the pictures and amazing quality. The measurements are definitely different there than here, my dress is a bit big on me, but better than being too small. I’m usually size 2/4 in the US but should have gotten a 0 in this dress.
Tou (Howard Springs, Australia) –
The best sophisticated and simple wedding dress. So many complemented at my wedding. Extremely happy with my purchase.
Алена (Иркутск, Россия) –
Jasmine (Tacoma, USA) –
I ordered this dress for my wedding in September and I cannot TELL YOU how drop-dead gorgeous it was. I cannot imagine a more perfect gown for me. Every single bit fit to perfection and I felt like a million bucks. I am forever grateful for your shop and your beautiful work!!
Megan (Pebble Beach, USA) –
Oh my goodness I just received my dress and it is GORGEOUS and PERFECT!! I can’t thank you enough it’s exactly what I was envisioning 🙂 Thank you Thank you so much!
Elin (Holyhead, UK) –
I can’t believe how gorgeous this dress looks in real life! I was never looking for the normal thick structured dress and didn’t think like anything I tries, until I came across this dress on etsy. I took a chance and ordered it an was not disappointed- quality is amazing, not too heavy and beautifully crafted! Thank you so so much!
MinYoung (Fairfax, USA) –
Barbara (Wilmington, USA) –
I won’t be able to say enough good things about this shop. Not only did she get me a perfectly fitting dress from Russia in a rush before my wedding date, her custom order made this the best fitting dress I’ve ever been in. There was a whole bunch of drama around my first dress which I bought at David’s Bridal. Not saying anything bad about them, it was all my fault as I didn’t lose the weight I had hoped. So, Piondress to the rescue. Needless to say this dress was comfortable, gave me a sexy and yet virginal look which I loved. My only wish was that it had a bustle for dancing. I didn’t add that in the custom order so make sure you do. If you’re hesitating about ordering online, don’t. Follow the custom size video instructions to the letter and you’ll be happy you did. Thank you Piondress!
Madison (Hanahan, USA) –
I received my dress today and it is absolutely perfect. I can not thank you enough for being so patient with me and shipping this dress out so quickly!!! ?
Nilovna (Saint Louis, USA) –
Ekaterina stitched a piece of art for me. Excellent customer service. She understood that my size was a bit odd and offered to stitch a custom made dress for me. Impeccable stitching and the quality of the dress is unbelievable. Please don’t hesitate to reach out to her . I highly recommend and I am so excited to wear this piece of art for my special day. Thank you, Ekaterina and team Piondress.
Hazel (Las Vegas, USA) –
Shipped to US quickly! Arrived nicely via DHL. Gown packaged in garment bag. Seller was communicative. Thank you!
Kandice (Mesa, USA) –
Wow!!! Way better than I could’ve imagine!
Justina (Vilnius, Lithuania) –
Thank you so much for making me the most beautiful wedding dress.
When looking for a wedding dress it was really important to me that I was able to find an elegant and very comfortable dress (I didn’t want a big dress!).
I felt amazing in it – I would really recommend them to anyone! Thank you so much for creating my dream wedding dress. Your experience and professionalism gave me a totally one of a kind dress that I will love forever. Thank you for the bottom of my heart.
Варвара (Австрия) –
Благодарю за прекрасное платье, атмосферу в салоне, чутких и внимательных сотрудниц. Моё платье нашло меня само, из всего разнообразия представленного в салоне.
Тот волшебный момент, когда понимаешь что это то самое платье и, невероятно, оно идеально село по размеру.
Jasmine (Tacoma, USA) –
This is the most amazing way to buy a wedding dress in 2021. Not being able to rush out to a store to have them wait six weeks for your size, three more for alterations, and all of that hubub was rectified by Ekaterina’s shop. My dress fits like a glove, looks IMPECCABLE, and aside from the small risk of not being able to try it on, came totally stress free. It is seriously the most beautiful dress. I am so happy and thankful. ❤️
Анастасия (Санкт-Петербург, Россия) –
Вооружившись списком особо запавших в сердце моделей («Мистик» – моя любовь навеки! ? Даже если мы не подошли друг другу!), мы с подругой отправились в шоу-рум. Несмотря на ужасную жару, милая девушка-консультант так заботливо порхала вокруг меня, что атмосфера была как на примерке царских нарядов во дворце. Конечно, у себя в голове я уже нарисовала идеальный образ с лёгкой пышной фатиновой юбочкой и нежными приспущенными рукавчиками. Но на деле оказалось, что в платье прямого силуэта я себе нравлюсь гораздо больше. Поэтому мы подружились с одновременно строгой и капельку шаловливой «Рейной». Её прямой и приталенный крой визуально вытягивал рост и подчёркивал талию, V-воротник делал акцент на красивые ключицы, а разрезы на рукавах и юбке придавали образу лёгкой пикантности. ? Хвалю себя за то, что сразу отказалась от шлейфа. Всё-таки в любых нарядах я в первую очередь ценю практичность. Не хотелось своим идеальным платьем подметать мостовую и вытирать лужи.
Собственно, в день свадьбы Петербург вспомнил, что он город серого неба и бесконечного дождя. А моё платье до самого вечера оставалось чистым и опрятным, потому что его подогнали идеально под мой рост. И весь день я выглядела сногсшибательно! ?
Спасибо мастерам Piondress за великолепное чувство стиля, за внимание к деталям, за высочайшее качество работы. Благодаря вам каждая невеста может найти своё платье мечты и чувствовать себя в день свадьбы самой красивой. Как чувствовала себя я ?
Tanja (Bramsche, Germany) –
Total toll verarbeitetes Kleid, kann den shop nur weiterempfehlen! Unglaubliches Preis-Leistungs Verhältnis.
Iveta (Pemberton BC, Canada) –
The dress is beautiful and very well made. It definitely met my expectation. I had them made to measure and they will definitely need some little adjustments around chest area, but in overall I’m happy with the purchase.
Margaret (Providence, USA) –
Highly highly recommend. Incredible customer service and a beautifully made dress. I had the length altered and the seamstress even commented on how well made it was. She was shocked it was so affordable!!!! LOVE
Анна (Санкт-Петербург, Россия) –
Платье и фата великолепные! Я получила очень много комплиментов! Я благодарю вашу команду за работу над моим платьем! Заказ был не простой, из трёх платьев мне сшили одно, оно уникальное в своём роде, оно легкое, струящееся, чудесная ткань! Миллион поцелуев вам и благодарностей! У меня самое красивое в мире платье ❤️
Monique (Bedale, UK) –
My dress arrived today and it is so beautiful! Far exceeded my expectations. I am so impressed from start to finish with this seller; from the communication at the start to the timely delivery and the quality of this dress. For any bride who wants a well-made, stunningly classic dress without paying thousands, I highly recommend Piondress. Watch this space because I think they might grow into a mainstream bridal fashion-house once people catch on. Just fabulous!