Shipping
We ship via DHL to more than 200 countries around the world. Once your order is dispatched we provide you a tracking number so you could track your parcel on DHL website. As we ship to exact address you provided at checkout, please make sure you will be able to receive the parcel at that address.
Shipping Cost
The delivery for all dresses is totally free of charge.
Delivery Time
It usually takes the order from 5 to 15 days to arrive depending on your location. You can contact us anytime to know estimated delivery date prior to order.
Please note that estimated dates can not be used as a guide, delivery time may be increased in certain cases for reasons beyond our control (force majeure etc). We will not be held responsible for any delays caused by carrier or customs.
Customs & Import Duties
As all orders are shipped on a Delivery Duties Unpaid (DDU) basis, customers are responsible for all import and customs duties associated with their purchase. We are unable to estimate what these charges are, so we encourage you to check with your country’s customs authorities for tariffs before you order.
Please pay your attention that import and customs duties are not included in price and must be paid by the customer to ensure your parcel is released by customs. Failure to do so may cause your delivery to be abandoned therefore the order becomes limited in refunding. Learn about refunding below.
Return & Refund
Our return policy is valid for dresses of standard size range between US 0 (EUR 32) and US 14 (EUR 46) with a fixed $80 return fee, except in the event of a genuine manufacturing defect.
The return must be initiated within a week of the delivery date according to tracking information. That means you will have 7 days to inform us about your decision to return, and a further 7 days to ship the order back.
To be eligible for a refund, the items must be in their original condition — unworn, unaltered, free of makeup, hair and stains. Any tags must remain in place. All items will undergo inspection to match these requirements upon receipt.
Rush fees and delivery fees are refundable in cases of manufacturing fault only. Customers’ return shipping expenses, as well as import and customs duties, are not subject to compensation in any case.
Not Eligible for Refund
Despite our customers’ satisfaction being a top priority for us, our return policy has several reasonable limitations. Thus, a refund is unfortunately unavailable for:
- Customized orders
- Custom size dresses
- Accessories (veils, jackets, detachable parts such as sleeves, skirts etc.)
- Orders sent back without tracking
- Discarded shipments
That is, if you discard a shipment for any reason (inability to receive the parcel at the address, disagreement with customs fees etc.) the parcel will not be shipped back to us and it will be eliminated by DHL in your country. Such orders will be considered as ‘completed’ and will not be eligible for a refund.
Dhyana –
The dress is beautiful, and the customer service is great, Aleksandra was lovely and made sure I got the dress with plenty of time and she was so easy to get a hold of and get questions answered.
Tugba (Rüsselsheim, Germany) –
Ich bin so glücklich, über meinen Kauf. Die Beratung war immer ganz herzlich. Das Piondress team ist exakt auf meine Bedürfnisse eingegangen. Ich musste nichts am Kleid anpassen, weil es wie angegossen saß. Die Qualität des Kleides ist ebenso perfekt.
Lainey (Carlsbad, USA) –
I was SO HAPPY with this dress! The seller was kind and communicative and the dress even came before expected. It’s literally perfect I cannot wait to wear it for my wedding day
Rachel (Olathe, USA) –
Excellent product in every aspect. I was apprehensive to buy online, but this dress exceeded expectations. Get your dress from this shop, the reviews are right! This is the most beautiful dress I could even conjure up in my imagination. It has every aspect I want and it looks exactly like the picture. I will post photos when I have good pics of it. I’m super excited
Kristina (Douglas, Isle of Man) –
Sophia (Miami, USA) –
The dress is beautiful and the communication made the process simple. However, though i opted for custom the dress needed to be altered. All in all, I am happy with my purchase.
Mady (Andrews, USA) –
Hey I wanted to tell you that I got my dress and absolutely love it! Thank you so much for making it!
Micaela (Albuquerque, USA) –
It’s beautiful!!!!!!! I love it so much
Jeniya (Dubai) –
Хотела бы поблагодарить вас за прекрасное платье и чудесный сервис!
Вы совершили невозможное 🤩 в короткий срок, сшить платье, без единой примерки.
Платье покупала на 10 лет свадьбы, которые мы запланировали отметить в отеле Националь в Москве.
Решение о фотосессии было принято внезапно, впринципе как и покупка платья )))
А поскольку мы живем в Дубае, вся организация была онлайн. Поддержка девочек консультантов на высшем уровне, я очень рада, что выбрала именно вас ❤️
Айыына (Якутск, Россия) –
Спасибо за прекрасное платье
Karen (Bristol, UK) –
I have received the dress! i love it!! thank you soooo muchhhh!!!
Hannah (Matthews, USA) –
Wow. Everything about this dress and shopping experience has been perfect. The dress is gorgeous and has such great quality. Customer service was excellent and extremely considerate. Shipping was fast and all my questions or concerns were answered just the same. If you’re considering Piondress for your day say yes!
Eliza (London, UK) –
This dress is beyond perfect and Ekaterina was so helpful and kind throughout the whole process. The dress arrived quickly and is super high quality and flattering. I’m so happy I bought it for my wedding! Can’t wait to wear it