Shipping
We ship via DHL to more than 200 countries around the world. Once your order is dispatched we provide you a tracking number so you could track your parcel on DHL website. As we ship to exact address you provided at checkout, please make sure you will be able to receive the parcel at that address.
Shipping Cost
The delivery for all dresses is totally free of charge.
Delivery Time
It usually takes the order from 5 to 15 days to arrive depending on your location. You can contact us anytime to know estimated delivery date prior to order.
Please note that estimated dates can not be used as a guide, delivery time may be increased in certain cases for reasons beyond our control (force majeure etc). We will not be held responsible for any delays caused by carrier or customs.
Customs & Import Duties
As all orders are shipped on a Delivery Duties Unpaid (DDU) basis, customers are responsible for all import and customs duties associated with their purchase. We are unable to estimate what these charges are, so we encourage you to check with your country’s customs authorities for tariffs before you order.
Please pay your attention that import and customs duties are not included in price and must be paid by the customer to ensure your parcel is released by customs. Failure to do so may cause your delivery to be abandoned therefore the order becomes limited in refunding. Learn about refunding below.
Return & Refund
Our return policy is valid for dresses of standard size range between US 0 (EUR 32) and US 14 (EUR 46) with a fixed $80 return fee, except in the event of a genuine manufacturing defect.
The return must be initiated within a week of the delivery date according to tracking information. That means you will have 7 days to inform us about your decision to return, and a further 7 days to ship the order back.
To be eligible for a refund, the items must be in their original condition — unworn, unaltered, free of makeup, hair and stains. Any tags must remain in place. All items will undergo inspection to match these requirements upon receipt.
Rush fees and delivery fees are refundable in cases of manufacturing fault only. Customers’ return shipping expenses, as well as import and customs duties, are not subject to compensation in any case.
Not Eligible for Refund
Despite our customers’ satisfaction being a top priority for us, our return policy has several reasonable limitations. Thus, a refund is unfortunately unavailable for:
- Customized orders
- Custom size dresses
- Accessories (veils, jackets, detachable parts such as sleeves, skirts etc.)
- Orders sent back without tracking
- Discarded shipments
That is, if you discard a shipment for any reason (inability to receive the parcel at the address, disagreement with customs fees etc.) the parcel will not be shipped back to us and it will be eliminated by DHL in your country. Such orders will be considered as ‘completed’ and will not be eligible for a refund.
Hannah (USA) –
It looks amazing and I could not be happier!
Lorena (Marstons Mills, USA) –
Very good customer service, I recommend
Doug (Wellington, New Zealand) –
Beautiful quality material and sewing that arrived in good time. Really pleased, thank you 😊
Leona (Whitehall, USA) –
Absolutely LOVED this dress! I was so nervous about buying a dress online and spending so much money on something that I had never actually worn, but I am so glad I did! I felt beautiful
Julia (Szczytna, Poland) –
Dear piondress team
I would like to thank you for the lovely dress you made.It was my dream one. Even if the first one came with a mistake, the second one was perfect. Thank you for the communication and quick answer. Mystique midi dress was very comfortable and beautifully made.
Christina (Jamaica, USA) –
Melissa (Flatts, Bermuda) –
Piondress has blown my mind with the quality and turn around time on a dress that was made to measure and fits like a glove. Wonderful dress, fits beautifully and made me feel like a princess.
Sheryl (St. Petersburg, USA) –
The dress is beautiful and well made. I gave my measurement and they told me the size to get. My bra is 34FF and I got the US size 10 and it fit perfect.
Ana (Guaynabo, USA) –
After much extensive research, I ordered both my wedding dress and veil with Pion Dress Bridal and it was the best experience. The dress is EXACTLY as pictured, and Ekaterina makes sure to have the right measurements for you. The veil can be made to custom measurements as well. Definitely recommend for quality and service. No regrets. Very grateful!
Olivia (Montclair, USA) –
Evelyn (Fairfax, USA) –
The quality is impeccable, the dress is exactly how it looks and definitely more than I expected is very beautiful and minimalist.
Anne (Coconut Creek, USA) –
My goal was to find a dress for my civil wedding that is: ready to wear, fast shipping, returnable (in case) and ofc- something pretty! And Piondress fits all of the criteria. I ordered MISTIQUE MIDI. It’s very pretty & classic. I love the puffy sleeves because it hid my arms. She sent me a lace-up back version instead of a zippered dress because my measurements were ever-changing and unreliable lol. The only CON I can think of is the length. It’s too long on me because I’m short – 5’1 or 154.94 cm. It’s almost by the ankle because of the outer tulle. So please take this into consideration. I still wore it on my wedding day. And surprisingly, I received A LOT of compliments. Big thanks to Ekaterina. For replying to all of my inquiries, giving suggestions and even WENT BEYOND, just so I can have my wedding dress.
Kanupriya (New York, USA) –
Ekaterina is amazing at what she does and is so helpful. She was ready to work with me on the dress as many times as I asked for, just to give me the dream dress I had planned for my day. She is cooperative, immensely helpful, professional and wonderful to work with. I would recommend Piondress to anyone and everyone 🙂
Amy (Minneapolis, USA) –
Diana (Griffith, Australia) –
I would like to express how grateful I am for Piondress Bridal for this dress I wore at my wedding anniversary. Such a lovely dress. The communication was superb. The shipping was fairly quick.
Ellen (New Orleans, USA) –
Always responded to questions and messages in a prompt manner. Amazing!
Kelly (Saltburn-by-the-Sea, UK) –
Ekaterina was so helpful and responded to inquiries really quickly. She was very understanding and flexible to my needs. And the dress is just beautiful and very well made. I totally recommend her.