Shipping
We ship via DHL to more than 200 countries around the world. Once your order is dispatched we provide you a tracking number so you could track your parcel on DHL website. As we ship to exact address you provided at checkout, please make sure you will be able to receive the parcel at that address.
Shipping Cost
The delivery for all dresses is totally free of charge.
Delivery Time
It usually takes the order from 5 to 15 days to arrive depending on your location. You can contact us anytime to know estimated delivery date prior to order.
Please note that estimated dates can not be used as a guide, delivery time may be increased in certain cases for reasons beyond our control (force majeure etc). We will not be held responsible for any delays caused by carrier or customs.
Customs & Import Duties
As all orders are shipped on a Delivery Duties Unpaid (DDU) basis, customers are responsible for all import and customs duties associated with their purchase. We are unable to estimate what these charges are, so we encourage you to check with your country’s customs authorities for tariffs before you order.
Please pay your attention that import and customs duties are not included in price and must be paid by the customer to ensure your parcel is released by customs. Failure to do so may cause your delivery to be abandoned therefore the order becomes limited in refunding. Learn about refunding below.
Return & Refund
Our return policy is valid for dresses of standard size range between US 0 (EUR 32) and US 14 (EUR 46) with a fixed $80 return fee, except in the event of a genuine manufacturing defect.
The return must be initiated within a week of the delivery date according to tracking information. That means you will have 7 days to inform us about your decision to return, and a further 7 days to ship the order back.
To be eligible for a refund, the items must be in their original condition — unworn, unaltered, free of makeup, hair and stains. Any tags must remain in place. All items will undergo inspection to match these requirements upon receipt.
Rush fees and delivery fees are refundable in cases of manufacturing fault only. Customers’ return shipping expenses, as well as import and customs duties, are not subject to compensation in any case.
Not Eligible for Refund
Despite our customers’ satisfaction being a top priority for us, our return policy has several reasonable limitations. Thus, a refund is unfortunately unavailable for:
- Customized orders
- Custom size dresses
- Accessories (veils, jackets, detachable parts such as sleeves, skirts etc.)
- Orders sent back without tracking
- Discarded shipments
That is, if you discard a shipment for any reason (inability to receive the parcel at the address, disagreement with customs fees etc.) the parcel will not be shipped back to us and it will be eliminated by DHL in your country. Such orders will be considered as ‘completed’ and will not be eligible for a refund.
Marie (Calgary, Canada) –
This dress is gorgeous! It’s even more beautiful than I imagined. The fit is perfect, the quality is superb, and the customer service was exceptional. I was nervous to order my wedding dress from a maker overseas but I couldn’t be happier. I did a custom order, the dress is all black and it’s stunning. Order from this creator!!! You will not be disappointed 🖤
Stephanie (Singapore) –
I’m obsessed with my dress! I had it made to my measurements, and it fits perfectly. I can’t wait to wear it on my wedding day. The process of having it made and shipped was super smooth and fast. I am so glad that I took the risk ordering online, I would recommend this to anyone!
Robyn (Newtownards, UK) –
Delighted with my dress and assistance from the owner. Ekaterina was nothing but helpful from sizing to fit. I am so excited to wear this on my wedding day!
Aurora (Santa Ana, USA) –
This dress came just as pictured. I got the “tall” length because I’m 5’11” and it’s actually quite long I think I will have to shorten it in the front so I don’t step on it because I’m not wearing shoes for my wedding. The only thing was that I asked for spaghetti straps to be added, which they were but one of them was sewn on the wrong side of the off the shoulder tulle so the tulle gets stuck under the strap. But it’s not a hard fix for me so I’m totally fine with it. I love it and I can’t wait to wear it for my wedding.
Jennifer (San Antonio, USA) –
Amazingly beautiful dress!!! So excited to wear it.
Janine (Weston-Super-Mare, UK) –
It was absolutely perfect, it fit amazingly, as if it had been made only for me.
I can not begin to thank you enough for the hard work that went into helping me have the dress that, in the words of so many, was just me.
Thank you so so so much.
Louise (Havant, UK) –
Really beautiful dress, extremely well made & exactly like the pictures! Came early too which was great – cannot wait to wear it on my wedding day!
Kirsten (Colorado Springs, USA) –
This dress is incredible! I was worried about ordering a dress online but I took the plunge and I couldn’t be happier! It was absolutely perfect for my dark fall elopement. The seller was so helpful and communicative and it got here faster than expected. I will update with photos from my elopement.
Christine (Chelmsford, UK) –
The wedding dress of my dreams, it came on time and packaged so beautifully, It didn’t need to be ironed. On the day I felt like a princess and everyone who has seen it commented on how lovely the dress was. The quality of the dress was amazing, even my seamstress told me how well it was made. Thank you so much, you really made my wedding day!
Danielle (Clovis, USA) –
WOW I have never had anything come this fast form ETSY. And its exactly like the picture, I will share photos when we are done using it for our styled shoot! I cannot wait!!! THANK YOU!
Erinn (Merlin, USA) –
My dress was made to order in black/beige with a lace up back; and it came out beautiful with a great length ❤️ I am so grateful to how beautiful it is and it was on time even with everything going on with the pandemic and customs. Thank you X10!
Sandra (Carrollton, USA) –
The dress is exactly as pictured. Beautiful dress. Excited to wear on my wedding day. Thank you for an amazing dress!
Krystin (Italy, USA) –
This is such a beautiful dress! I can’t wait to wear it on my wedding day!
Jazzmyne (Pomona, USA) –
The dress arrived yesterday and I’m in love! Thank you so much for the hard work and great service!
Anna (Waterford, Ireland) –
Absolutely a dream dress. Since the very beginning very great communication with the seller, very honest and helpful. I bought this dress during the height of covid 19 lockdown and I still received this quality product in time. The dress itself is exactly how it looks in the picture, super comfortable and I was surprised by the high quality of fabric and stitching for the price you pay! I would definitely highly recommend this seller, you will not be dissapointed,i cannot wait to wear my wedding dress! The photo really doesn’t do it justice.
Victoria (Weston, USA) –
Thank you so much for everything. The dress is beautiful and I can’t wait to wear it on my wedding day! ❤️
Chelsey (Ashland, USA) –
i love my dress! thank you so much for my dream dress, it is excellent quality! i was nervous ordering online but i’m so glad that i did! absolutely stunning and i can’t wait to wear it on my wedding day <3 shipping didnt really take a whole lot of time, it was shipped out on October 28th and it arrived in my town on November 16th, USPS doesn't do a very good job updating transfer status but atleast i have it. THANK YOU PION DRESS BRIDAL!