Shipping
We ship via DHL to more than 200 countries around the world. Once your order is dispatched we provide you a tracking number so you could track your parcel on DHL website. As we ship to exact address you provided at checkout, please make sure you will be able to receive the parcel at that address.
Shipping Cost
The delivery for all dresses is totally free of charge.
Delivery Time
It usually takes the order from 5 to 15 days to arrive depending on your location. You can contact us anytime to know estimated delivery date prior to order.
Please note that estimated dates can not be used as a guide, delivery time may be increased in certain cases for reasons beyond our control (force majeure etc). We will not be held responsible for any delays caused by carrier or customs.
Customs & Import Duties
As all orders are shipped on a Delivery Duties Unpaid (DDU) basis, customers are responsible for all import and customs duties associated with their purchase. We are unable to estimate what these charges are, so we encourage you to check with your country’s customs authorities for tariffs before you order.
Please pay your attention that import and customs duties are not included in price and must be paid by the customer to ensure your parcel is released by customs. Failure to do so may cause your delivery to be abandoned therefore the order becomes limited in refunding. Learn about refunding below.
Return & Refund
Our return policy is valid for dresses of standard size range between US 0 (EUR 32) and US 14 (EUR 46) with a fixed $80 return fee, except in the event of a genuine manufacturing defect.
The return must be initiated within a week of the delivery date according to tracking information. That means you will have 7 days to inform us about your decision to return, and a further 7 days to ship the order back.
To be eligible for a refund, the items must be in their original condition — unworn, unaltered, free of makeup, hair and stains. Any tags must remain in place. All items will undergo inspection to match these requirements upon receipt.
Rush fees and delivery fees are refundable in cases of manufacturing fault only. Customers’ return shipping expenses, as well as import and customs duties, are not subject to compensation in any case.
Not Eligible for Refund
Despite our customers’ satisfaction being a top priority for us, our return policy has several reasonable limitations. Thus, a refund is unfortunately unavailable for:
- Customized orders
- Custom size dresses
- Accessories (veils, jackets, detachable parts such as sleeves, skirts etc.)
- Orders sent back without tracking
- Discarded shipments
That is, if you discard a shipment for any reason (inability to receive the parcel at the address, disagreement with customs fees etc.) the parcel will not be shipped back to us and it will be eliminated by DHL in your country. Such orders will be considered as ‘completed’ and will not be eligible for a refund.
Shelby Lunde –
I was very hesitant to buy a dress online, because it is such a huge day, and I was afraid it wouldn’t fit properly or the way I wanted it to.
But this was the best decision I could have possibly made. I wanted a dress that was modest, classy, simple, yet elegant. The Sophia was ALL OF THAT and then some. The owners of Piondress really made it their mission to make my bridal dreams come true. They answered every question and took me step by step on how to get the proper measurements so it could be made to my size.
Genuinely, if you have fallen in love with one of their dresses, you need to buy it. It will be a decision you won’t regret. Simply stunning.
Mélanie –
The Sophia dress was perfect for my April wedding. It was about 20C outside, and even though this dress is long sleeved, it was perfectly breathable. The dress feels slightly heavy, but in a “weighted blanket”, comfortable way. It worked perfectly for fighting with fake swords, running around, and jumping during our board games themed reception. I felt confident, comfortable, and truly beautiful in this simply stunning dress.
Ekaterina was absolutely wonderful with answering my multiple questions, as I had worries about ordering a dress online without trying it on. Most shades of white make me look washed out and sick, but Ekaterina reassured me by saying that the off white suits most skin tones (and she was absolutely right). She also gave me precise information about sleeve length and shipping since those were other concerns.
I ordered the size 4, regular length dress and the waist landed at a slightly awkward spot on my waist, so I had to get it altered to sit about an inch higher (pictured here after the alterations). Other than that, the length of the dress with the one inch alteration was perfect with average height heels (I am 174cm or about a little bit taller than 5’7”).
I would 100% recommend this company for anyone searching for a wedding dress, as the quality is amazing, the customer service is exceptional, and the production and shipping is fast (I ordered the first week of January and got it a little over a month later even though I ordered all the way from Canada, and I ordered it a few days after a chaotic postal strike which slowed down the delivery process).
Laure (USA) –
Absolutely stunning! Couldn’t have picked a more perfect company to get a dress from. Exactly what I envisioned for my wedding!!
Reagan (USA) –
Love the product fit was perfect