Shipping
We ship via DHL to more than 200 countries around the world. Once your order is dispatched we provide you a tracking number so you could track your parcel on DHL website. As we ship to exact address you provided at checkout, please make sure you will be able to receive the parcel at that address.
Shipping Cost
The delivery for all dresses is totally free of charge.
Delivery Time
It usually takes the order from 5 to 15 days to arrive depending on your location. You can contact us anytime to know estimated delivery date prior to order.
Please note that estimated dates can not be used as a guide, delivery time may be increased in certain cases for reasons beyond our control (force majeure etc). We will not be held responsible for any delays caused by carrier or customs.
Customs & Import Duties
As all orders are shipped on a Delivery Duties Unpaid (DDU) basis, customers are responsible for all import and customs duties associated with their purchase. We are unable to estimate what these charges are, so we encourage you to check with your country’s customs authorities for tariffs before you order.
Please pay your attention that import and customs duties are not included in price and must be paid by the customer to ensure your parcel is released by customs. Failure to do so may cause your delivery to be abandoned therefore the order becomes limited in refunding. Learn about refunding below.
Return & Refund
Our return policy is valid for dresses of standard size range between US 0 (EUR 32) and US 14 (EUR 46) with a fixed $80 return fee, except in the event of a genuine manufacturing defect.
The return must be initiated within a week of the delivery date according to tracking information. That means you will have 7 days to inform us about your decision to return, and a further 7 days to ship the order back.
To be eligible for a refund, the items must be in their original condition — unworn, unaltered, free of makeup, hair and stains. Any tags must remain in place. All items will undergo inspection to match these requirements upon receipt.
Rush fees and delivery fees are refundable in cases of manufacturing fault only. Customers’ return shipping expenses, as well as import and customs duties, are not subject to compensation in any case.
Not Eligible for Refund
Despite our customers’ satisfaction being a top priority for us, our return policy has several reasonable limitations. Thus, a refund is unfortunately unavailable for:
- Customized orders
- Custom size dresses
- Accessories (veils, jackets, detachable parts such as sleeves, skirts etc.)
- Orders sent back without tracking
- Discarded shipments
That is, if you discard a shipment for any reason (inability to receive the parcel at the address, disagreement with customs fees etc.) the parcel will not be shipped back to us and it will be eliminated by DHL in your country. Such orders will be considered as ‘completed’ and will not be eligible for a refund.
Proud –
I received my wedding dress today and tried it on—and it is absolutely beautiful. The quality is amazing, and I truly have no complaints at all. I honestly fell in love with the dress the moment I saw it, even before trying it on. But once I put it on, I loved it even more. It made me feel confident, beautiful, and so excited for my big day. You created something truly special, and I just wanted to thank you all for making such a gorgeous dress.
Lydia (UK) –
I have attached some photos of my wedding day. It was the most beautiful dress I could’ve asked for. It fit perfectly and didn’t need any alterations when it arrived. I was so excited when I received it and tried it on 😊 it was everything I ever dreamed of
Thank you so much again, I couldn’t rate it high enough! Amazing!! You did an amazing job. Thank you so much.
Photographer: Noah James Photography
Grace (USA) –
This dress is stunning! I’m so happy with the way it turned out. The dress looks just like the pictures, I ordered and it fit perfect. I definitely recommend this dress and I am so happy with the way it turned out. Customer service was awesome and quick at responding ❤️
Aubrey (Canada) –
Hello, I received the wedding dress. All I can say is thank you! Its fits perfectly! 😍 You have made my dream wedding dress come true!😭🌷 it’s so simple yet elegant. 💕
Madalina (Canada) –
Gorgeous! I am very happy with my wedding dress and highly recommend! 😊
Jorja (Australia) –
I was a bit scared to purchase online but after messaging with Ekaterina I felt so excited. My dress arrived last week and it is so perfect, I had requested a few changes and they’re perfect. My dress fits like a glove and is exactly what I envisioned. Cannot wait to wear it on my special day. Highly reccomend Piondress! Thank you so much Aleksandra and Ekatarina.
Laura (USA) –
Photographer: Laura and Matthew Photography
Kelly (USA) –
The dress is stunning. Fits perfectly, arrived timely and packaged beautifully in a garment bag. Aleksandra, thank you for all your help
Elisabeth (Norway) –
In the beginning I was a bit scared of ordering my wedding dress online, but I felt safe ordering from them 🤍 The dress arrived faster than I thought! It was very nicely wrapped and packed. When I tried it on, all the measurements i sent in was good. Beautiful fabric. The neckline of my dress wasnt quite how I expected to be, as the example dress had more of a straight boat neck. Mine is more round, which made the look different than expected. Maybe my measurements were wrong? I wanted to layer the sleeves, and this was very easy to communicate with Aleksandra. She fullfilled my descriptions. I however wish I could have been more a part of the process of changing the sleeves, as I didnt quite know how it would actually end up looking. All in all – I am happy with the process and how it turned out! I recommend 🥰
Anna (Denmark) –
I pretty much have no words for how much I love this dress! It is just incredibly beautiful! With the seller’s detailed instructions for measurements, I was able to get it sewn to size and it fits perfectly. I also received it pretty fast, too, and it was packed nicely!
Cristina (Italy) –
Meraviglioso, mi somo emozionata quando ho aperto il pacco, imballo perfetto non è assolutamente stropicciato, ha superato le mie aspettative, ottimo servizio, realizzato perfettamente seguendo le mie misure, non vedo l’ora di poterlo indossare il giorno del mio matrimonio, Vi ringrazio con tutto il mio cuore.