Shipping
We ship via DHL from Russia to more than 200 countries around the world. Once your order is dispatched we provide you a tracking number so you could track your parcel on DHL website. As we ship to exact address you provided at checkout, please make sure you will be able to receive the parcel at this address.
Shipping Cost
The delivery for all dresses is totally free of charge. Shipping costs on other items are calculated at checkout based on your location.
Delivery Time
It usually takes the order from 5 to 15 days to arrive depending on your location. You will get estimated delivery date at checkout. You can also contact us anytime to get estimated delivery date prior to order.
Please note that estimated dates can not be used as a guide, delivery time may be increased in certain cases for reasons beyond our control (force majeure etc). We will not be held responsible for any delays caused by carrier or customs.
Customs & Import Duties
As all orders are shipped on a Delivery Duties Unpaid (DDU) basis, customers are responsible for all import and customs fees associated with their purchase. We are unable to estimate what these charges are, so we encourage you to check with your country’s customs authorities for tariffs before you order.
Please pay your attention that all import and customs fees are not included in price and must be paid by the customer to ensure your parcel is released by customs. Failure to do so may cause your delivery to be abandoned therefore the order becomes limited in refunding. Learn about refunding below.
Return & Refund
We gladly accept charge-free returns of standard size dresses. The return must be initiated within one week upon delivery date according to tracking information.
To be eligible for refund, items must be in original condition, free of makeup, marks and stains, and must not have been worn, altered or washed. Any tags must remain in place. All items will undergo inspection to match these requirements upon receipt.
Return shipping expense, rush processing fee, delivery fee (if applicable) and any import and customs fees paid are non-refundable in any cases.
Not Eligible for Refund
Despite customer satisfaction is a priority for us, our return policy has several reasonable limitations. Thus the refund is unavailable for:
- Customized orders
- Custom size dresses
- Accessories
- Orders sent back without tracking option
If you exceed the timeframe or violate the requirements above, unfortunately we won’t be able to offer a refund. However we are always open to discuss each individual case to work out the best solution.
Melanie (Howe, USA) (store manager) –
This dress is absolutely perfect. The quality is top notch and the fit is beautiful. Completely exceeded our expectations. Seller was amazing with initiating contact on size needed for best fit and delivered a dress that fit amazing with quality construction. 11 /10 recommend!!!
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Amber (Jacksonville, USA) (store manager) –
Just wanted to share some photos of my wedding dress with you!
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Verity (Wolverhampton, UK) (store manager) –
Item arrived extremely promptly, even with custom measurements! It fits beautifully and is 100% my dream dress 🥰
Елена (Санкт-Петербург, Россия) (store manager) –
Эту лучшее платье Piondress, идеально по фигуре, лёгкое, комфортное. Оно единственное померенное платье во время выбора образа и купленное сразу же через 10 мин. Восторг 🥰
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Katarzyna (Birmingham, UK) (store manager) –
The dress fits perfectly and quality is great.
Molly (West Jordan, USA) (store manager) –
This dress was absolutely BEAUTIFUL and EXACTLY as pictured. Unfortunately I had to return it because I found a dress that fits me better for my wedding day, but if I hadn’t, I totally would’ve gone with this dress. The seller is so kind, responsive, and informative and promptly responded to my request to return. 10/10 would recommend purchasing from Piondress!
Maryam (Toronto, Canada) (store manager) –
Tara (New York, USA) (store manager) –
Krysty (Dulwich Hill, Australia) (store manager) –
The dress arrived today and it is perfect thank you so much ❤️ Fits like a glove ?
Courtney (Queanbeyan, Australia) (store manager) –
I couldn’t have been more thrilled with my dress from Piondress. It was exactly as pictured, the quality was outstanding and the fit was perfect. The seller was so helpful about sizing and delivery was quick! It made my wedding day just perfect.
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Charlymaine (London, UK) (store manager) –
I just received my dress today and it’s soo cute!? It’s a bit loose on the bust and waist but it really looks well made and of high quality. Ekaterina is very easy to talk to as well. Thank you so much Piondress Bridal!❤️❤️❤️
Cova (Eagleville, USA) (store manager) –
Quality is stunning! Absolutely beautiful! I will post photos after my wedding in April 🙂
Kyana (Hamburg, Germany) (store manager) –
The most beautiful dress to me! I can´t describe how happy Piondress made me, by selling this amazing dress to me. It was the perfect weddingdress and I can recommend this shop so much! The service was excellent and I would give 10 Stars if I could 🙂
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Shannon (Addison, USA) (store manager) –
Fit perfect everywhere except the sleeves. Think there was some miscommunication on how to measure for puffy sleeve versus a straight sleeve on custom order. Recommend double checking how to measure the sleeve if order this particular design.
Полина (Санкт-Петербург, Россия) (store manager) –
Сегодня получили первые фото со свадьбы от фотографа) Я не могу на них налюбоваться и это огромная заслуга платья! Оно просто чудесное, удобное, волшебное! Я чувствовала в нем себя максимально комфортно, а самое главное – самой собой! Собрала огромное количество комплиментов о том, какая я воздушная и прекрасная, а главное – современная невеста! Спасибо вам огромное! ?
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Алена (Владикавказ, Россия) (store manager) –
Изначально я очень недоверчиво относилась к тому, чтобы заказывать платье онлайн. Но в поисках, я увидела ваш сайт и платье, которое меня покорило и я уже не могла представить, что может быть какое-то другое.
Девушка в инстаграме помогла мне с размером и ответила абсолютно на все мои вопросы. У меня не возникало никаих сомнений и в указанные сроки я получила платье, которое идеально мне подошло и стало частью такого важного дня.
Спасибо вам:)
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Laura (Montgomery, USA) (store manager) –
I am SO in love with my dress. The quality of the dress is excellent. It is so well made and the materials are very nice. I was a little hesitant to order my dress unseen but I am so happy I did. It fits so well and I’m happy because it’s THE dress. Great quality, excellent price, great service and so helpful. HIGHLY RECOMMENDED!!!