Shipping
We ship via DHL to more than 200 countries around the world. Once your order is dispatched we provide you a tracking number so you could track your parcel on DHL website. As we ship to exact address you provided at checkout, please make sure you will be able to receive the parcel at that address.
Shipping Cost
The delivery for all dresses is totally free of charge.
Delivery Time
It usually takes the order from 5 to 15 days to arrive depending on your location. You can contact us anytime to know estimated delivery date prior to order.
Please note that estimated dates can not be used as a guide, delivery time may be increased in certain cases for reasons beyond our control (force majeure etc). We will not be held responsible for any delays caused by carrier or customs.
Customs & Import Duties
As all orders are shipped on a Delivery Duties Unpaid (DDU) basis, customers are responsible for all import and customs duties associated with their purchase. We are unable to estimate what these charges are, so we encourage you to check with your country’s customs authorities for tariffs before you order.
Please pay your attention that import and customs duties are not included in price and must be paid by the customer to ensure your parcel is released by customs. Failure to do so may cause your delivery to be abandoned therefore the order becomes limited in refunding. Learn about refunding below.
Return & Refund
Our return policy is valid for dresses of standard size range between US 0 (EUR 32) and US 14 (EUR 46) with a fixed $80 return fee, except in the event of a genuine manufacturing defect.
The return must be initiated within a week of the delivery date according to tracking information. That means you will have 7 days to inform us about your decision to return, and a further 7 days to ship the order back.
To be eligible for a refund, the items must be in their original condition — unworn, unaltered, free of makeup, hair and stains. Any tags must remain in place. All items will undergo inspection to match these requirements upon receipt.
Rush fees and delivery fees are refundable in cases of manufacturing fault only. Customers’ return shipping expenses, as well as import and customs duties, are not subject to compensation in any case.
Not Eligible for Refund
Despite our customers’ satisfaction being a top priority for us, our return policy has several reasonable limitations. Thus, a refund is unfortunately unavailable for:
- Customized orders
- Custom size dresses
- Accessories (veils, jackets, detachable parts such as sleeves, skirts etc.)
- Orders sent back without tracking
- Discarded shipments
That is, if you discard a shipment for any reason (inability to receive the parcel at the address, disagreement with customs fees etc.) the parcel will not be shipped back to us and it will be eliminated by DHL in your country. Such orders will be considered as ‘completed’ and will not be eligible for a refund.
Cassie (Great Falls, USA) –
Beautiful and so well made!
Mariya (Parma, Italy) –
Dress is just as shown, it comes nicely and carefully packaged! Aleksandra has been very helpful in choosing the right size and guiding me in the process as it might take some time from ordering to delivery. I can absolutely recommend the shop!
Sandra (Köln, Germany) –
Aleksandra was super nice in communication and I love the dress. It looks exactly like the photo and the tulle skirt is a dream.
Emily (Dublin, Ireland) –
Samantha (Naugatuck, USA) –
Wore your Jacklyn dress and loved it so much!!
Clarice (Kirkland, USA) –
It is absolutely perfect in every way!
Darcy (Vancouver, Canada) –
Excellent quality! Fits well, just had to get the sleeves taken in. Probably should have requested that measurement as well. Otherwise. Perfect!
Johanna (Glendenning, Australia) –
The dress is well-made and quick delivery
Samantha (Naugatuck, USA) –
I’m so happy with my purchase… this dress fits perfectly. It’s lightweight- and great quality- which is so great for my summer wedding. Couldn’t be happier!
Adrienne (Jersey Village, USA) –
met my expectations, matched the item description, quality was quite good for the price. I love the twirl-y skirt!
Elodie (Treglonou, France) –
Ekaterina a était très à l’écoute et très réactive. La robe a été livrée très rapidement, très bien protégée. La coupe ne me convenait pas et j’ai pu la retourner sans problème (malgré un gros stress pour remplir la déclaration de douane pour la Russie…). Tout s’est bien passé et j’ai été remboursée selon les conditions commerciales indiquées en amont de ma commande.
Khulan (Unterföhring, Germany) –
Leona (Castle Pines, USA) –
Beautifully done and fits like a glove! I was a bit intimidated by ordering a dress online but everything so great. She communicated well and was very polite. My mother loved all the small button details and how clean the seams were. I would highly recommend to anyone who is looking for a dress!
Лилия (Москва, Россия) –
Чуть больше двух лет назад я подписалась на Вашу страничку в инстаграм просто так. У меня не было отношений, я не грезила свадьбой, просто мне понравились не совсем классический подход и невероятной красоты платья)
И вот спустя пару лет, когда мне сделали предложение, я, не сомневаясь ни секунды, записалась на примерку)
Выбор «того самого» платья занял 25 минут
В этот особенный день в жизни я чувствовала себя настоящей принцессой из сказки! Спасибо!
Tien (Vancouver, Canada) –
The dress fits me perfectly. I can’t wait to wear it in my wedding. Ekaterina is very kind to help me choosing the best size. Thank you!
Stephanie (Nantes, France) –
Un peu stressée d’acheter ma robe de mariée sur internet. Mais que j’ai eu raison ! La robe était magnifique, très bien taillée, et d’une très belle qualité. Je n’ai eu que des compliments. De plus un contact avec la créatrice très agréable . Parfait !!
Jessica (Texarkana, USA) –
Ioana (London, UK) –
This dress is PERFECT. not to tight, not to lose. Fits very well and the length is perfect. The delivery was on time and very fast from the moment they announced they send it. The customer service was very helpful and always reply to my questions promptly. I will attach a photo on my wedding day. Thank you very much.