Shipping
We ship via DHL to more than 200 countries around the world. Once your order is dispatched we provide you a tracking number so you could track your parcel on DHL website. As we ship to exact address you provided at checkout, please make sure you will be able to receive the parcel at that address.
Shipping Cost
The delivery for all dresses is totally free of charge.
Delivery Time
It usually takes the order from 5 to 15 days to arrive depending on your location. You can contact us anytime to know estimated delivery date prior to order.
Please note that estimated dates can not be used as a guide, delivery time may be increased in certain cases for reasons beyond our control (force majeure etc). We will not be held responsible for any delays caused by carrier or customs.
Customs & Import Duties
As all orders are shipped on a Delivery Duties Unpaid (DDU) basis, customers are responsible for all import and customs duties associated with their purchase. We are unable to estimate what these charges are, so we encourage you to check with your country’s customs authorities for tariffs before you order.
Please pay your attention that import and customs duties are not included in price and must be paid by the customer to ensure your parcel is released by customs. Failure to do so may cause your delivery to be abandoned therefore the order becomes limited in refunding. Learn about refunding below.
Return & Refund
Our return policy is valid for dresses of standard size range between US 0 (EUR 32) and US 14 (EUR 46) with a fixed $80 return fee, except in the event of a genuine manufacturing defect.
The return must be initiated within a week of the delivery date according to tracking information. That means you will have 7 days to inform us about your decision to return, and a further 7 days to ship the order back.
To be eligible for a refund, the items must be in their original condition — unworn, unaltered, free of makeup, hair and stains. Any tags must remain in place. All items will undergo inspection to match these requirements upon receipt.
Rush fees and delivery fees are refundable in cases of manufacturing fault only. Customers’ return shipping expenses, as well as import and customs duties, are not subject to compensation in any case.
Not Eligible for Refund
Despite our customers’ satisfaction being a top priority for us, our return policy has several reasonable limitations. Thus, a refund is unfortunately unavailable for:
- Customized orders
- Custom size dresses
- Accessories (veils, jackets, detachable parts such as sleeves, skirts etc.)
- Orders sent back without tracking
- Discarded shipments
That is, if you discard a shipment for any reason (inability to receive the parcel at the address, disagreement with customs fees etc.) the parcel will not be shipped back to us and it will be eliminated by DHL in your country. Such orders will be considered as ‘completed’ and will not be eligible for a refund.
Meghan (USA) –
Photographer Ariel Kezele
Esra (Aberystwyth, UK) –
It is a gorgeous dress. The seller is great and so interested. So so so happy with my purchase
Jane (Brookhaven, USA) –
Loved my dress. I was nervous ordering online but everything was perfect.
Whitney (Alto, USA) –
Beautiful, delicate dress. Wonderful customer service!
Jennifer (Athens, USA) –
I love the dress! Very well made
Chatthida (Newton, USA) –
The dress is beautiful but too big even though I ordered custom size, I have to fix it but I don’t mind because it’s so beautiful and a lot cheaper included the price to fix it. The seller was super responsible and helpful.
Carrie (Alpharetta, USA) –
Audrey (Long Island City, USA) –
Beautiful dress, amazing quality with wonderful handiwork and details. Arrived quickly and well-packaged. Katerina was so sweet and helpful, and advised me on sizing, which ended up being perfect. I am delighted with every aspect
Hana (Weiterstadt, Germany) –
My wedding isn’t until April but I already received the dress and I love it! Very nicely done, super fast making & shipping and it fits almost perfectly. I will however have a few alternations done locally. Ekaterina was nice and easy to communicate with!:) many thanks! I can’t wait to wear my dress?
Carys (Chelrenham, UK) –
Beautiful dress that I wore for my wedding day last weekend – beautiful quality of lace etc. I felt like a princess.
Luzie (Bretten, Germany) –
The dress is just stunning! Like many others, I was worried first to order my dress online, but it fits just perfect and looks even better than on the pictures! <3 The shipping was super quick, the dress arrived after approx. 3 weeks. The fabric is really nice and soft, you can see the love that went into the sewing!
Marissa (Citrus Springs, USA) –
The dress is absolutely beautiful and very well made. The turn around time from order to delivery was excellent. I cannot wait to wear it on my wedding day.
Nora (Pasadena, USA) –
Ekaterina! Was so nice and very responsive. I was so nervous to order my wedding dress from out of the country and in less than a month away from my wedding day, but Ekaterina assured me it would arrive on time and it did!! My dress was gorgeous I received so many compliments. I highly recommend her.
Ruth (Berlin, Germany) –
The quality of the dress is excellent, I went to a local tailor for individual little adjustments and the excellent quality was also confirmed by their side, couldn’t be happier and I can highly recommend it.
Samantha (West Point, USA) –
So happy with my dress! I did the custom measurements and received a video going through all of the measurements I had to send in. The dress is beautiful and fits perfectly. Can’t wait to wear this for my winter elopement.
Marie-Camille (Guérande, France) –
Ольга (Москва, Россия) –
Покупала платье на свадьбу 14.08.2021. Ханна. Шили индивидуально без рукавов. Добавила поясок. Само платье потрясающее. Я его не замечала на себе, идеально скроено, идеально сидело. Весь день танцевала, ходила, двигалась. Платье выдержало. Кружева оочень красивые, нежные. Хочу сказать спасибо все. Девочкам, которые помогали померить, выбрать, людям, которые шьют на производстве. И отдельно вашей волшебнице, которая платье подгоняла. Когда прислали мое платье, оно было великовато. Ваша мастерица каждый момент неидеальности исправила и платье село как влитое, по фигуре. Все были в восторге.
Emily (Bristol, UK) –
Excellent quality dress and I loved wearing it on my big day. Communication with Ekatarina was very efficient and she is so lovely. Thank you so much!
Gabriella (Budapest, Hungary) –
The dress is perfection itself. 🙂
Silva (Madrid, Spain) –
It’s the perfect wedding dress! Fast delivery and the seller was really fast to respond to all questions.
Melissa (Easton, USA) –
I highly recommend Piondress Bridal. Ekaterina was so helpful and responsive. This dress is absolutely gorgeous. The quality is outstanding and it fits perfectly. It is exactly what I was hoping for! Customer service was fantastic and shipping was so fast! Our wedding was a perfect winter day and I felt like a snow princess in my dress. Absolutely Perfect!
Ildikó (Enschede, The Netherlands) –
The best order ever! I really want to thank Ekaterina from PiondressBridal! It looks exactly like on the photos, and the materials and everything is just super quality! I can’t wait to wear it on the big day! 🙂
Jiordan (Philadelphia, USA) –
I can’t say enough good things about this seller, this process, and the dress. If you’re hesitating, buy the dress! I won’t get to wear this beauty for a year, but… I can’t wait!
Jayne (Katy, USA) –
The dress is absolutely stunning! Thank you so much for your great work!
Carolina (Syracuse, USA) –
Absolutely stunning and perfect for my mini covid wedding! Wonderfully made, great material and got so many compliments! The skirt is flowy and the top snug to the body. The details are well done and the lace is very delicate to touch. Shipped fast and the seller was very helpful.10/10
Emily (Portland, USA) –
Clara (Mississauga, Canada) –
The dress turned out BEAUTIFUL! I loved every detail, especially the lace, it was incredibly flowy, and it fit perfectly (except for it being slightly long – getting it hemmed was simple enough though!). Such a well made, good quality dress and I felt beautiful in it. Shoulders were a little tight and it was hard for me to raise my arms up but that could’ve been not the best measurements on my part. Overall such a good experience, thank you Piondress.
Yoojin (Pittsburgh, USA) –
I’m so glad I chose this dress and got to work with Ekaterina. She was very prompt and so thoughtful in terms of choosing my size and she even rush shipped the dress so it would get to me plenty of time. The dress fits perfectly and only needed hemming in length! Thank you Ekaterina and I highly recommend!
Aleksandra (Toruń, Poland) –
Working with Ekaterina was great. The contact was perfect and she answered all my questions very quickly. The dress is simply gorgeous. I highly recommend!
Мария (Санкт-Петербург, Россия) –
Спасибо огромное вам за чудесное платье! Давно узнала о вашем шоу-руме и точно знала, что платье буду выбирать у вас) Очень приятно всегда к вам приходить, прекрасное отношение и внимание к каждой детали!) Спасибо, что не подвели в это тяжелое время пандемии 😍
Lauren (Summerland, Canada) –
The dress was delivered a few days ago and fits great!! I’m very excited and relieved, thanks again!
Mindy (Pittsburgh, USA) –
Ekaterina was amazing to work with! Communication was excellent, shipping was quick and the dress is beautiful! There were minor changes I requested to the dress and she fulfilled them all. The dress also fit perfectly! Highly recommend her store 🙂
Margaret (Denver, USA) –
Great to work with and very responsive!
Lauren (Parker, USA) –
This dress is absolutely perfect! The material is so soft and it is very well made. Ekaterina was a pleasure to work with, and the shipping was really fast as well. I can’t wait to wear this on my wedding day!
Aimee (Nacogdoches, USA) –
First, customer service is outstanding. This was the easiest dress order, start to finish. The owner is a dream as she communicated regularly and, after she saw my dress arrive 2 MONTHS early, she reached out to make sure everything was as expected. Secondly, the dress looked and fit exactly as I hoped. It’s stunning and is identical to the dress in the photos. I don’t typically expect a lot from clothes ordered online but what a lovely surprise this dress was. The materials are high quality and the lace sleeves and buttons on the back are so beautiful. It was also packaged very securely and came covered in plastic inside of a dress bag. I love it so much and can’t recommend this shop enough. If you’re afraid to order a wedding dress online but love this owner’s work, I promise you won’t be disappointed.
Mary (Ashville, USA) –
This was an amazingly easy purchase. I had been looking at dresses for months, and my wedding isn’t for a full year, but it just felt right when I saw this dress and all the reviews for the shop. My purchased arrived about a month before expected. The dress was beautifully wrapped and in flawless shape. The communication with the shop was quick, professional, and thoughtful. If you love one of these dresses do not hesitate to buy.
Joanna (Lorton, USA) –
One of the best Etsy experiences I’ve had thus far! I was very skeptical and nervous to purchase a wedding dress on Etsy especially coming from outside the US, however the quality of the dress and customer service exceeded my expectations. The owner answered all of my questions even before I made a final purchase. She even upgraded my shipping to make sure I got it in time for my photo shoot! The dress is beautiful and great quality! It was packaged carefully and arrived more than 2 weeks before the date I requested. I highly recommend!
Hannah (Richland, USA) –
Amazing to work with!
Renata (Budapest, Hungary) –
I couldn’t be happier on Tuesday when I finally received my DRESS. Two months ago I was just scrolling on Etsy when I’ve found Piondress and since then I couldn’t get out of my mind. I was fall in love with the dresses – especially HANNA dress. So I decided to order it even if it seems risky to order my wedding dress online. When I’ve found the Instagram profile and the reviews of other brides worldwide I thought it might be the right decision. Then I could finally touch the high quality dress which was the same or even much more beautiful than I expected I felt that I have to say a lot of thanks to Ekaterina and her team! I can hardly wait our big day to say yes in my Piondress. Actually it’s hard to stop myself to show it to my Fiancé. 🙂 I’m sure he will love it as much as I do.
Виктория (Санкт-Петербург, Россия) –
До Piondress я побывала в нескольких салонах и успела впасть в отчаяние. В одном платья были с очень красивой вышивкой и узорами – и настолько же неудобные тяжелые, насколько красивые. Такое чувство, будто тебе принесли что-то изящное, но ты при этом чувствуешь себя медведем (не лучшее ощущение в день свадьбы). В другом салоне мне просто ничего не подошло, будто принесли все самые непродаваемые платья. В общем, в Piondress я шла с опасениями в духе “а что если и здесь ничего не найдется?”. Тем более, мне понравилось платье Ханна, было бы обидно, если оно не подошло.
Но на деле оно оказалось идеальным. Воздушное и легкое – это было особенно важно, потому моему платью предстояло преодолеть 3 тысячи километров в самолете, а затем еще 500 в машине – свадьба была в Горном Алтае. Кстати, оно даже почти не помялось. И еще я влюбилась в эти прекрасные кружевные детали – красивые, и ничего лишнего.
Еще у вас очень приятная атмосфера в салоне и сотрудницы. Выбор платья как отдельный мини-праздник. Большое спасибо отзывчивым менеджерам и мастерицам. Так получилось, что я затянула с выбором платья, и мне сшили его за короткий срок.
Jennifer (Umatilla, USA) –
I love my dress! ❤️
Анна (Санкт-Петербург, Россия) –
Хочу поблагодарить вашу команду за мое прекрасное платье!
Когда я искала платье, в какой-то момент я немного отчаялась, так как ходя из одного салона в другой и примеряя огромное количество платьев, ни к какому у меня не ложилась душа. То тут не так, то там. Ваш салон уже был одним из последних по списку из плана посещения на выходной день. Откровенно говоря, я даже за день так устала, что не хотела к вам идти, меня уговорила подружка ? Спасибо ей за это. Когда я увидела свою Ханну на себе, я поняла, что это любовь ❤️
Хочу сказать большое спасибо вашей команде и вашим девочкам за терпение со мной, так как на примерки я приходила несколько раз и что-то приходилось им переделывать, так как платье подгонялось в точности под меня ?
Платье просто космос! У нас было две церемонии одно в Петербурге, второе в Грузии в горах. Мне было одинаково комфортно и там и там. И смотрелось оно шикарно и там и там.
Наталья (Москва, Россия) –
Огромное спасибо девочкам в салоне, дизайнеру и всей Вашей команде! Платье
волшебное!