Shipping
We ship via DHL to more than 200 countries around the world. Once your order is dispatched we provide you a tracking number so you could track your parcel on DHL website. As we ship to exact address you provided at checkout, please make sure you will be able to receive the parcel at that address.
Shipping Cost
The delivery for all dresses is totally free of charge.
Delivery Time
It usually takes the order from 5 to 15 days to arrive depending on your location. You can contact us anytime to know estimated delivery date prior to order.
Please note that estimated dates can not be used as a guide, delivery time may be increased in certain cases for reasons beyond our control (force majeure etc). We will not be held responsible for any delays caused by carrier or customs.
Customs & Import Duties
As all orders are shipped on a Delivery Duties Unpaid (DDU) basis, customers are responsible for all import and customs duties associated with their purchase. We are unable to estimate what these charges are, so we encourage you to check with your country’s customs authorities for tariffs before you order.
Please pay your attention that import and customs duties are not included in price and must be paid by the customer to ensure your parcel is released by customs. Failure to do so may cause your delivery to be abandoned therefore the order becomes limited in refunding. Learn about refunding below.
Return & Refund
Our return policy is valid for dresses of standard size range between US 0 (EUR 32) and US 14 (EUR 46) with a fixed $80 return fee, except in the event of a genuine manufacturing defect.
The return must be initiated within a week of the delivery date according to tracking information. That means you will have 7 days to inform us about your decision to return, and a further 7 days to ship the order back.
To be eligible for a refund, the items must be in their original condition — unworn, unaltered, free of makeup, hair and stains. Any tags must remain in place. All items will undergo inspection to match these requirements upon receipt.
Rush fees and delivery fees are refundable in cases of manufacturing fault only. Customers’ return shipping expenses, as well as import and customs duties, are not subject to compensation in any case.
Not Eligible for Refund
Despite our customers’ satisfaction being a top priority for us, our return policy has several reasonable limitations. Thus, a refund is unfortunately unavailable for:
- Customized orders
- Custom size dresses
- Accessories (veils, jackets, detachable parts such as sleeves, skirts etc.)
- Orders sent back without tracking
- Discarded shipments
That is, if you discard a shipment for any reason (inability to receive the parcel at the address, disagreement with customs fees etc.) the parcel will not be shipped back to us and it will be eliminated by DHL in your country. Such orders will be considered as ‘completed’ and will not be eligible for a refund.
Nicole Castelluccio-Pecorella –
I am so absolutely overjoyed with my experience with Piondress. As someone who lives all the way in Orlando, Florida I was worried about taking a chance with a dress that is so far away. However, the direct communication and professionalism I experienced with Aleksandra was so reassuring, respectful, and made me feel confident that I was making the right choice. I chose the EVITA dress and it was nothing short of exquisite, chic, light , airy, and just absolutely angelic and beautiful. It was everything I hoped to find in a small ceremony wedding dress. Seriously so happy and couldn’t be more grateful for this wonderful experience and timeless dress I will cherish for years to come. Thank you! Nicole
Emily (Cheyenne, USA) –
Lovely dress, exactly what I wanted! The seller worked with me on a custom design for the back of the dress and it turned out great. The quality is great and the dress fits me exactly, no alterations will be needed. I’m so excited to wear it on my wedding day!
Megan (Lexington, USA) –
The dress is exactly as pictured/described and arrived quickly once shipped!
Kirsten (Brooklyn, USA) –
Photographer: Jenna Grace
Rachel (Rochester, USA) –
I’m so pleased with this dress! I exchanged messages with Aleksandra about the measurements and a couple of detail clarifications and she was extremely prompt and polite. I didn’t know the floor length option existed but she told me about it during our conversations! The dress arrived early allowing plenty of time for a few small alterations. I love it!!
Anna (Temecula, USA) –
Simple and classy, perfect for conservative wedding.
Jasmine (Piermont, USA) –
Love the dress!! Perfect for the occasion and fit perfectly! Couldn’t be happier
Daria (Tbilisi, Georgia) –
Eva (Köflach, Austria) –
perfect dress for my wedding
Kaylee (Oceanside, USA) –
The upper portion of the dress doesn’t fit correctly. I can’t lift my arms.
Evelyn (Blacktown, Australia) –
Very nice fabric and craftmanship
Kayce (Farmington Hills, USA) –
I love this dress. I am so happy that I ordered it. I ended up getting the dress tailored a little but I would have loved it even if I didn’t! 🙂
Kate (Young America, USA) –
The item is super high quality for the price! Much nicer than I was expecting. And the material is not super heavy so will be nice and cool for my summer wedding! The shipping was great! Arrived on time and nicely packaged to protect the white fabric. I got some customizations on my dress and the customer service was amazing. It came exactly how I was picturing and I love it! I would highly recommend buying from here!
Samantha (Boonsboro, USA) –
The dress fits perfectly and is beautiful!!
Bridget (Canal Winchester, USA) –
Fit is perfect, fabric is beautiful. I could not have asked for a better dress!
Mary (Seattle, USA) –
Lovely dress and great quality. Amazing communication with Ekaterina. Highly recommend
Valerie (Chemnitz, Germany) –
Fits very well, delivery inspite of situation in russia/ukraine on time!!, fabric might be a little sweaty, I am very happy all in all.
Kayla (Maumelle, USA) –
Jodi (Houghton, USA) –
Very satisfied with dress purchases! Great communication, quick responses. Dress turned out beautifully, no issues with shipping. Highly recommend Ekaterina-Piondress bridal
Monique (Tsuen Wan , Hong Kong) –
The dress was perfect and gorgeous , it fit me very well! Thank you very much for your help!
Bora (Houston, USA) –
I wore this for my courthouse wedding – it was elegant, beautifully laired – created beautiful wavy layers of fabrics. HIghly recommended.
Яна (Москва, Россия) –
Спасибо вам большое за платье) жених был в восторге, и даже немного растрогался, сказал что я похожа на принцессу.
Andrea (Cincinnati, USA) –
Love the simple, elegant style. Shipping was pretty quick and the quality of the fabric is great. There is one small stain on the back of the dress, but it’s pretty much too small to notice. Not big enough to bother me. I’m really happy with this dress! Can’t wait to wear it on my wedding day!
Lina (Vallebona, Italy) –
Thank you for the lovely dress you made for my wedding – it was a hit! Simple, but very classy ❤️
So many compliments received
Margaret (Port Orange, USA) –
Everything with this dress was perfection including the response time, communication, quality, fit, and material!
Olga (Austin, USA) –
This was the dress I envisioned! Thank you for working with me to make the changes I wanted. I loved loved loved wearing it!
Olivia (Johnson Creek, USA) –
I absolutely loved my Pion Dress.
Арина (Москва, Россия) –
Хочу поблагодарить Свадебный салон Piondress за прекрасное свадебное платье! Я очень хотела платье в стиле «минимализм» и получила именно то, о котором мечтала!
Спасибо вам за легкую и праздничную атмосферу в вашем салоне! ❤️
Anna (Saarbrucken, Germany) –
So happy have found this shop and dress! Even I had a clear vision how my dress should look like, I could order each and all dresses from Piondress. The quality is top and price is fair. My question regarding delivery time was responded very quickly and it indeed came faster than expected. The dress suits perfectly and I am looking forward to wear it. Can totally recommend to order by Piondress.
Sarah (Ypsilanti, USA) –
Mary (Iowa City, USA) –
I actually bought the “EVITA” dress from Piondress. First, Ekaterina has the absolute best customer service. I went back & forth about which dress I wanted, and she graciously & promptly helped me with all of my questions! She was able to rush ship my wedding dress & veil for my 3-week time frame. The dress is absolutely beautiful. Beautiful seams, beautiful flow, it is truly perfect! I had a few minor alterations made, as I am in-between two sizes, and I was nervous to order a made-to-measure dress without the opportunity for return. However, I would recommend a made-to-measure dress if you are in-between two sizes. Ekaterina will do a fabulous job, and you will love your dress! Thank you, Ekaterina, for all of your help. You are so appreciated! I will recommend your shop to all the brides I know.
Erica (Newburgh, USA) –
Beautiful quality. I’m excited to wear this dress at my wedding.
Holly (Oakland, USA) –
Absolutely gorgeous, and very unique. I really struggled to find the wedding dress for me, and this was just perfect.
Lydia (Brush Prairie, USA) –
So beautiful! Measurements were perfect and she did the alterations I asked for. I would definitely recommend this dress!
Stephen (Shamong, USA) –
Dear Ekaterina, The dress arrived today — two days earlier than expected. The bride-to-be tried it on, and it fits like a glove. The dress is exactly as pictured. Thank you. We will definitely purchase from you again.
Lina (Vallebona IM, Italy) –
Beautiful dress, exactly as described and the size was perfect. Good service, thank you! Taxes shipping from Russia are quite steep, so expect the bill to be higher.
Алина (Москва, Россия) –
Команда PIONDRESS, спасибо Вам огромное за платье мечты! Посетила несколько шоурумов, но когда померила платье «Эвита», сразу поняла, что это то, что мне нужно – простота, элегантность, лаконичность и при этом всем нежность. Качество на высоте, все очень продумано! Фата очень подошла к платью. Атмосфера в вашей мастерской невероятная, доброжелательная и гостеприимная. Модельер Светлана помогла посадить платье по фигуре идеально. Я очень довольна. Пересматриваю фотографии и понимаю, что это был лучший выбор! Спасибо!
Ольга (Москва, Россия) –
Спасибо вашей команде ещё раз за самое лучшее свадебное платье! Оно просто идеальное, когда я его увидела, я поняла, что это точь-в точь то, о чем я мечтала, визуализировала… Я чувствовала себя в нём так комфортно, как никогда и ни в какой одежде себя не чувствовала!)
И спасибо за такое комфортное сотрудничество!!!❤️❤️
Свадебное платье для невесты – это невероятно важно, что тут говорить … – вы сделали этот особенный день в моей жизни максимально прекрасным!)
Katee (Thousand Oaks, USA) –
Richard (Walkersville, USA) –
The dress arrived earlier than expected and was excellent!! The size was perfect and required no alterations. The quality is amazing! My daughter is elated! Thank you so much, Ekaterina, for your beautiful work!
Alison (Long Branch, USA) –
Арина (Санкт-Петербург, Россия) –
Это платье я померила первым и поняла, что возьму. Но, конечно, чтобы убедиться, померила еще штук 15 ?. Платье принесло много легкости и радости. В нем было очень комфортно гулять по городу, танцевать и праздновать наш день. Спасибо, что придумали такую красоту!
Siobhan (Provo, USA) –
Everything about my wedding dress was perfection. I had a very specific vision in my mind and was able to achieve it with Pion Bridal. They were very communicative with me about the production of my dress (which is really reassuring while buying a dress online) and helped me choose a size that made everything easy to tailor. The dress as is was perfect and my seamstress helped me tailored the sleeves to be short and have some puffiness. I couldn’t find anything like my dress online so finding this as a base and tailoring was my perfect option. I felt so glamorous on my day and got many compliments on the elegance of the neckline and cut. I was beyond pleased and would highly recommend this shop to a close friend.
Taylor (Seattle, USA) –
My dress is absolutely perfect. It was custom (a combination of a few dresses) and was made to my measurements. The service was incredible and the team was so kind in our correspondences as I explained what I was looking for. It is very high quality, extremely comfortable, and everything I hoped it would be. When I first put it on, I didn’t want to take it off! I cannot recommend this shop enough. Thank you for my dream dress!!
Makenzie (London, UK) –
I absolutely love this dress. I wore it for my recent small wedding and it was the perfect dress for the day we had planned. It was elegant, fit really well, the quality was amazing and was comfortable throughout the day. I got so many compliments on it throughout the day, my husband absolutely loved it. Would definitely recommend this dress for another bride, it was perfect for our day!
Алина (Сургут, Россия) –
Спасибо вам большое за прекрасное платье, которое вы сшили) Оно было идеально во всем. Так же хочется отметить, за отличную «обратную связь». Вы быстро отвечаете на вопросы и даёте нужную информацию. Ещё раз спасибо вам! Желаю вам процветания и стабильности)
Jeannine (Pinehurst, USA) –
I was a little worried about ordering a wedding dress from Russia, but the process was easy and the dress came in less than a month! It fit perfectly! My daughter is so happy with it! Thank you! I have three more daughters. I may be back.
Debbie (Colchester, UK) –
My dress arrived today. Absolutely beautiful and perfect for my special day. The detail, finish and quality is exceptional. Quick and efficient service and communication and instructions for measurements very clear. Thank you!
Александра (Москва, Россия) –
Благодарю за такое чудесное платье!
Оно просто восхитительное, полностью отражает мой внутренний мир! Консультанты в магазинах очень чутко относятся к каждой невесте и предлагают подобрать платье по характеру!
Идеальное платье❤️ Идеальный образ ❤️
Andrea (Pasco, USA) –
Absolutely gorgeous!
Angela (Chicago, USA) –
This was a lovely experience with Katarina! The dress is great quality and fit super well. I’ll need to do a few very small alterations locally, but that was likely due to not accurate sizing on my send. Ekaterina pays close attention to detail, worked with me on several questions, and even noticed when she thought one of the measurements I provided was off (it was). I was nervous about ordering online but couldn’t have had a better experience. I cannot wait to wear this on my wedding day later this year!
Marian (Church Hill Meadows, Ireland) –
Piondress is great to deal with. She was in constant contact and made my dress to my measurements. The dress will need some alterations but is exactly what I wanted for my day. Thank you!
Надежда (Санкт-Петербург, Россия) –
Огромное спасибо за потрясающее платье! Я купила его с первой и единственной примерки!) Подшили идеально под мою изменившуюся фигуру, я не чувствовала никакого дискомфорта. Свадьба проходила в 33 градусную жару, но чувствовала я себя довольно прекрасно ❤️
Mary (Seoul, South Korea) –
You guys! My dress was made custom fit and its so beautiful. Its minimal and elegant, like I wanted. Ekaterina is a wonderful store owner and designer. She communicated so quickly and clearly (especially for measurements). I honestly think ill only need 1 minor fitting at the tailor’s and my dress is set to go. Shipping was via DHL and super fast. I could see the process every step of the way. Ekaterina even personally checked with me to make sure she got my number correct for customs processing! I have been recommending this shop all over my social network groups with brides like me living abroad and needing specific styles / sizes. I’m so excited to wear my dress!
Rita (London, UK) –
Dear Ekaterina, I wanted to thank you immensely for the beautiful dress that fit on my line a glove! I have received so many compliments and equally I felt so amazing with it. I feel so lucky to have found Piondress ! Thank you immensely ♥️
Caris (Embleton, Australia) –
Absolutely in LOVE with this dress. Shipping was fast to Australia once it was dispatched. Quality is really good and exactly as pictured. I can’t wait to wear it on my big day.
Evelyn (Amsterdam, The Netherlands) –
Beautifully done, and loving the draping! Thank you for your help in creating and delivering this second dress.
Makenna (South Jordan, USA) –
So classy! Ekaterina was great and helpful when I asked for a custom dress. Arrived a lot faster than expected. Can’t wait to wear it!
Toni (Falls Church, USA) –
Great quality, the seller is responsive and helpful. Timely shipping. The skirt is flowy and gorgeous. However, while the dress does technically look like the photo, this bodice is SUPER unflattering on a plus-size gal like me. I would be happy to order again from this shop, just not this silhouette.
Katelyn (Tromson, Norway) –
This dress is beautiful! I’m so impressed with the quality and fabric and the fit. The dress is flowy, light, and elegant. I really couldn’t have asked for anything better!!
Courtney (Boston, USA) –
Beautiful! Great quality, great customer service, fits perfectly!
Александра (Санкт-Петербург, Россия) –
Салон Piondress первый и единственный, в который я обратилась в поисках идеального платья. В голове была картинка платья мечты из интернета, а нашла его именно у вас в первую примерку, это же чудо!
Спасибо вам огромное, что исполняете мечты многих девушек, я была самой счастливой на свадьбе, а маленькие дети смотрели на меня как на принцессу!
Thu (München, Germany) –
This dress is so beautiful, thanks Ekaterina 🙂
Elizabeth (Midlothian, USA) –
Pretty dress. Little restricting in the chest/shoulders. No stretch so not able to lift arms easily above shoulders.
Maria (Murcia, Spain) –
I have just received the dress: it is amazing! Fits perfectly!
Thank you so much!
Amber (Kaneohe, USA) –
Customer service that’s matches the quality of their product! Such a beautifully made dress, absolutely LOVE this store ❤
Дарья (Санкт-Петербург, Россия) –
Девочки, спасибо вам огромное за ваш сервис, за подход к каждому, именно у вас я нашла своё идеальное платье ✨ Я думала так не бывает: прийти и надеть первое платье, посмотреть на него и понять ─ оно мое без каких-либо изъянов, ещё раз спасибо, что в свой день я была самая красивая.
Lindsey (Breinigsville, USA) –
Cleone (St. Martin, UK) –
I have had such a brilliant experience using Piondress. Ekaterina is so helpful and responds to your questions quickly . The delivery time was excellent 6 days from ordering. My dress is elegant, fits my size perfectly and great quality for the price . I would use Piondress again and highly recommend. Photo from my day will follow in a couple of weeks . Thank you to Ekaterina and her team for such great service and helping to make my last minute arrangements to marry with such a beautiful dress !
Isabella (San Jose, USA) –
Elizaveta (Germany) –
Спасибо за волшебное платье!
Нежное, изысканное, сдержанное и волнующее – это была любовь с первого взгляда! ?
Платье было доставлено в Европу в максимально короткий срок и по размеру подошло идеально.
Hannah (Houston, USA) –
Hannah (London, UK) –
I received my order and love love love the dress! Thank you soooo much.