Shipping
We ship via DHL to more than 200 countries around the world. Once your order is dispatched we provide you a tracking number so you could track your parcel on DHL website. As we ship to exact address you provided at checkout, please make sure you will be able to receive the parcel at that address.
Shipping Cost
The delivery for all dresses is totally free of charge.
Delivery Time
It usually takes the order from 5 to 15 days to arrive depending on your location. You can contact us anytime to know estimated delivery date prior to order.
Please note that estimated dates can not be used as a guide, delivery time may be increased in certain cases for reasons beyond our control (force majeure etc). We will not be held responsible for any delays caused by carrier or customs.
Customs & Import Duties
As all orders are shipped on a Delivery Duties Unpaid (DDU) basis, customers are responsible for all import and customs duties associated with their purchase. We are unable to estimate what these charges are, so we encourage you to check with your country’s customs authorities for tariffs before you order.
Please pay your attention that import and customs duties are not included in price and must be paid by the customer to ensure your parcel is released by customs. Failure to do so may cause your delivery to be abandoned therefore the order becomes limited in refunding. Learn about refunding below.
Return & Refund
Our return policy is valid for dresses of standard size range between US 0 (EUR 32) and US 14 (EUR 46) with a fixed $80 return fee, except in the event of a genuine manufacturing defect.
The return must be initiated within a week of the delivery date according to tracking information. That means you will have 7 days to inform us about your decision to return, and a further 7 days to ship the order back.
To be eligible for a refund, the items must be in their original condition — unworn, unaltered, free of makeup, hair and stains. Any tags must remain in place. All items will undergo inspection to match these requirements upon receipt.
Rush fees and delivery fees are refundable in cases of manufacturing fault only. Customers’ return shipping expenses, as well as import and customs duties, are not subject to compensation in any case.
Not Eligible for Refund
Despite our customers’ satisfaction being a top priority for us, our return policy has several reasonable limitations. Thus, a refund is unfortunately unavailable for:
- Customized orders
- Custom size dresses
- Accessories (veils, jackets, detachable parts such as sleeves, skirts etc.)
- Orders sent back without tracking
- Discarded shipments
That is, if you discard a shipment for any reason (inability to receive the parcel at the address, disagreement with customs fees etc.) the parcel will not be shipped back to us and it will be eliminated by DHL in your country. Such orders will be considered as ‘completed’ and will not be eligible for a refund.
Elisabeth –
The perfect dress for our autumn wedding! Ordering a wedding dress online was always going to be little nerve-wracking, but all the communication with Piondress was friendly, clear, and thorough. The dress fit perfectly out of the box — just had to take a few centimeters off the bottom! — and the look was exactly what I had hoped for.
Katelyn (USA) –
Awesome dress fit perfectly love it! Material feels amazing!
Adela (Edinburgh, UK) –
Louise –
My wedding dress was perfect! Communications with Ekaterina were personalized and reassuring. The quality of the dress surpassed my expectations. The dress arrived 1 week before the expected date.
Adela (Edinburgh, UK) –
Beautiful dress and amazing service! I was hesitant to order my wedding dress online but couldn’t find what I wanted anywhere for an affordable price. I checked the measurements before ordering and it fits perfectly. The petite option is great as I’m 5ft and always have to get things altered. They also asked for my height once I’d ordered for more accuracy. Absolutely fantastic customer service and the quality of the dress is really good. I am so happy with it and would definitely recommend! They also offer a made to measure option if the standard sizes don’t suit you.
Madeleine (Stockholm, Sweden) –
So happy with my beautiful dress! It looks exactly as on the pictures and fit so well, even though I ordered standard size. Love it!
Erin (Midvale, USA) –
I had two different women message me when I started the order process and they were both very helpful and answered all of my questions and concerns. I had to rush order my dress because of my wedding date, and It came a week faster than expected! The dress looks just like the pictures and is great quality. I would definitely recommend this company!
Sarah S. –
This wedding dress was perfect! ❤️ I love the lightweight material and simplicity of it. It fit perfectly as well! Thank you Piondress!
Rebecca (Y Felinheli, UK) –
Very good quality, much heavier material than I expected which gives the dress a beautiful movement. Fit perfectly as per the measurements provided. Very good communication throughout re delivery etc .
Bethan (Ruthinn, UK) –
Amazing service-seller kept in touch throughout. Really flexible and accommodating. I’m pregnant and they were so flexible and made suggestions how to adjust the dress to my bump. The dress is just beautiful and such amazing quality too! Beautifully made. I can’t wait to wear it on my wedding day!! Would definitely recommend 🙂 thank you! Xx
Holly (Galasheils, UK) –
I absolutely loved wearing this dress on our wedding day and got so many lovely compliments about it! It was so nice to wear something simple and classic that I really felt like myself in. Shipping was fast and excellent customer service too! Thank you!
Julia (Dartmouth, UK) –
Sadly, I returned the dress as it did not suit me. However, it was a beautiful dress and the quality was excellent. Refunded immediately. Brilliant service.
Lama (Montreal, Canada) –
I cannot describe how beautiful this dress is in person and how well-made it is. It’s a dream! Just love everything about it and I cannot thank the seller enough for creating such a beautiful wedding dress. Also, the seller is very reliable and communicates too well throughout the process. <3 EXCEEDED EXPECTATIONS <3
Sophie Camilla (Harrow, UK) –
Екатерина (Санкт-Петербург, Россия) –
Хочу выразить огромную благодарность сотрудникам магазина Piondress! Благодаря Вам я чувствовала себя принцессой в день нашей свадьбы!
О магазине Piondress я знала ещё до знакомства с мужем: была подписана на инстаграм и точно уверена, что когда-нибудь у меня будет платье из этого магазина. Меня очень подкупало сочетание простого, нежного и красивого в этих платьях.
И вот меня зовут замуж. Свадьба запланирована на октябрь, а летом появляется объявление о закрытии Piondress в Петербурге! Я в шоке быстро записываюсь на ближайшую примерку, пока все платья не раскупили. В магазин ехала, уже выбрав платье Эвита. Приехала, надела его – красотища, все идеально. Но как любой другой невесте мне захотелось померить и другие платья. И тут мне консультант приносит платье Одетта. Надев его, все остальные варианты тут же отпали! Я почувствовала себя не столько невестой, столько принцессой. Никак не думала, что мой выбор падет на длинное платье со шлейфом, когда я ехала за коротким и простым 🙂
Каждый гость сделал комплимент платью.
Огромное спасибо девушкам консультантам и волшебнице швее!
Я счастлива!
Leanne (Wokingham, UK) –
It is pretty daunting ordering a dress online, as you never know what will arrive but after looking at dresses on the website and the feedback from customer, I decided that I would take chance. The quality of this dress is exceptional; the tailoring is faultless. I didn’t go for a custom-made dress but of course, they are made to size and it fits perfectly. There were no other dresses that caught my eye, anywhere in the UK, and I am very glad I didn’t settle. Customer service was 5/5 and I wouldn’t hesitate to use this shop again. Highly recommended
Lauren (Mapleton, USA) –
Such a wonderful dress for my wedding, I loved it and of course recieved many compliments! A very classy and elegant style. Some of the fabric laid a little awkward, other than that it was perfect! Incredible for the price
Maria (Englewood, USA) –
Ekaterina, you are an artist. The dress, the fit exceeded my expectations. Thank you
Elisabeth (Bluffdale, USA) –
This dress is gorgeous!!! I absolutely love it! The chiffon is so classic and elegant. I took some formal pictures on kind of a windy day and the dress looked gorgeous in the wind!
Gwen (Warners, USA) –
My dress is beautiful. It’s so simple, elegant, and lightweight; exactly what I wanted. The customizations are perfect (and very affordable) and Ekaterina was so easy to work with. I was never a girl who dreamed about all the details of her wedding, but this is my dream dress ?
Мария (Москва, Россия) –
Очень понравились многие ваши платья, но остановилась на Одетте. Даже после свадьбы не поднимается рука, чтобы отписаться от вашего аккаунта) Очень удобно, что у вас же можно подшить платье под себя. Благодарю за вашу прекрасную работу!
Ellie (New South Wales, USA) –
Thank you again so much i love my dress and it was a perfect fit! xxx
Александра (Санкт-Петербург, Россия) –
Направляю снимки с нашей свадьбы, которая состоялась 17.09.2021 года. Платье – Одетта. P.S. Парадокс, но самым любимым моим мультфильмом в детстве была “Принцесса-лебедь”, где главную героиню звали Одетт. Случайности неслучайны ?
Огромное спасибо вам за платье, которое я даже не рассматривала как вероятное (шла за миди), но, благодаря девушке Оле в шоуруме, после первой же примерки поняла, что это “мое”!
Elizabeth (New York, USA) –
I had a wonderful experience working with Ekaterina. She was quick in replying to my messages and helped me pick the right size. I was tempted to do a custom order, but ended up going with a standard size and design so that I would have the option to return it if needed. The dress shipped on time and arrived in perfect condition. It fit wonderfully and only needed to be hemmed. I felt so beautiful — and comfortable! — in this gown and would recommend it to anyone. The quality is great and I got so many compliments. Thank you, Ekaterina!
Amy (South Jordan, USA) –
Really happy with the dress and so glad I found it! a few alterations are needed but that seems normal with most wedding dresses. Really impressed with the quality and style 🙂
Валерия (Санкт-Петербург, Россия) –
Хочу выразить Вам огромную благодарность за платье ❤️ Как только я надела это платье, я сразу поняла, что оно мое. Мне целый день было комфортно, я его не ощущала ?? По моей просьбе были изменены манжеты на рукавах и убрана вышивка. Спасибо большое ?
Anna-Sophie (Lauchheim, Germany) –
Марина (Санкт-Петербург, Россия) –
Команда piondress – это лучшее, что случилось с нами во время подготовки к свадьбе. Вы были первым и единственным салоном без всяких сомнений. Спасибо, за то, что чувствуете, что хочется невестам. Спасибо за чуткость и внимательность. Спасибо за мое идеальное платье !
Wendy (Newcastle, UK) –
So pleased with my dress its absolutely beautiful. Ekaterina was so helpful with any queries I had, the dress arrived within a few weeks in perfect condition. A few small alterations to the length needed but completely expected as I didn’t buy a custom made dress. Can’t wait to wear it on my wedding day, thank you so much Ekaterina and team! X