Shipping
We ship via DHL to more than 200 countries around the world. Once your order is dispatched we provide you a tracking number so you could track your parcel on DHL website. As we ship to exact address you provided at checkout, please make sure you will be able to receive the parcel at that address.
Shipping Cost
The delivery for all dresses is totally free of charge.
Delivery Time
It usually takes the order from 5 to 15 days to arrive depending on your location. You can contact us anytime to know estimated delivery date prior to order.
Please note that estimated dates can not be used as a guide, delivery time may be increased in certain cases for reasons beyond our control (force majeure etc). We will not be held responsible for any delays caused by carrier or customs.
Customs & Import Duties
As all orders are shipped on a Delivery Duties Unpaid (DDU) basis, customers are responsible for all import and customs duties associated with their purchase. We are unable to estimate what these charges are, so we encourage you to check with your country’s customs authorities for tariffs before you order.
Please pay your attention that import and customs duties are not included in price and must be paid by the customer to ensure your parcel is released by customs. Failure to do so may cause your delivery to be abandoned therefore the order becomes limited in refunding. Learn about refunding below.
Return & Refund
Our return policy is valid for dresses of standard size range between US 0 (EUR 32) and US 14 (EUR 46) with a fixed $80 return fee, except in the event of a genuine manufacturing defect.
The return must be initiated within a week of the delivery date according to tracking information. That means you will have 7 days to inform us about your decision to return, and a further 7 days to ship the order back.
To be eligible for a refund, the items must be in their original condition — unworn, unaltered, free of makeup, hair and stains. Any tags must remain in place. All items will undergo inspection to match these requirements upon receipt.
Rush fees and delivery fees are refundable in cases of manufacturing fault only. Customers’ return shipping expenses, as well as import and customs duties, are not subject to compensation in any case.
Not Eligible for Refund
Despite our customers’ satisfaction being a top priority for us, our return policy has several reasonable limitations. Thus, a refund is unfortunately unavailable for:
- Customized orders
- Custom size dresses
- Accessories (veils, jackets, detachable parts such as sleeves, skirts etc.)
- Orders sent back without tracking
- Discarded shipments
That is, if you discard a shipment for any reason (inability to receive the parcel at the address, disagreement with customs fees etc.) the parcel will not be shipped back to us and it will be eliminated by DHL in your country. Such orders will be considered as ‘completed’ and will not be eligible for a refund.
Sarah –
Wow, what an absolute dream! I spent hours and hours of time searching for a wedding dress that was affordable and that was made with quality materials. This was truly a perfect match. I could not be happier with how this dress arrived! I did not have to alter the dress at all; it came with my exact dimensions! It even cost less than my husband’s kilt suit lol! I highly recommend this website, and I will continue to refer people here if they are looking for an affordable option to a stunning wedding dress.
Micaela –
I was so nervous to buy my wedding dress online but when I received it I almost cried because it was so beautiful and it fitted perfectly! I couldn’t be happier, thank you!!
Meaghan (Commerce City, USA) –
Absolutely beautiful – excellent quality and arrived right on time. Seller reached out to me right after I placed the order to make sure the sizing was correct. Very happy with my purchase.
Antônia (White Plains, USA) –
Yesterday I got married at Central Park-NY. It was a really small wedding. Everyone loved my dress. Thank you very much 🤍
Дарима (Санкт-Петербург, Россия) –
Хочу поблагодарить вас за изумительное платье: оно идеально село по фигуре и подошло по к образу со шляпкой-жёлудем 🤩Отдельное спасибо девушке с темными волосами (простите, я не запомнила, как ее зовут?) Она очень внимательная и благодаря ей мне было легко определиться и приобрела ведь в день примерки😍 Спасибо, что сделали меня особенной в мой в особенный день в моей жизни! Чувствовала себя просто роскошной невестой! Желаю вам успехов и ещё больше счастливых и благодарных невест!
Ольга (Санкт-Петербург, Россия) –
Спасибо за платье! ?
Theresa (Hampshire, UK) –
We just recently had our civil wedding 20September 2021. I ordered this DOROTEA dress and made the measurement custom fit to my size. Ekaterina was very professional and my wedding dress turns out to be perfect! All my guests loved it. I loved it! It was perfect for a civil wedding. The cloth is very soft and flowy which I like. The measurement is true to my size. I made the from part v neck and change the back part from zipper to white pearl buttons. It was perfect ! Thank you Ekaterina!
Светлана (Истра, Россия) –
Благодарю за создание такой нежности. Платье очень легкое, воздушное и красивое. Качество материала и крой на высоте. Я очень рада, что выбрала именно Ваш свадебный салон. Померив платье, поняла – оно для меня!И не ошиблась! Получился очень нежный и светлый образ невесты! Я в восторге! Муж в восхищении!
Katarina (Ajdovščina, Slovenia) –
At first, let me thank you for being a part of our special day. The dress was gorgeous, I got so many compliments. I was also extremely happy with the whole service. The dress arrived really fast and the fit and quality of materials were perfect. I was searching for a minimalistic dress for a long time and your designs could not be more beautiful.
I am attaching some pictures ? thank you again!
Veronika (Vennes, France) –
I received the dress two days ago . Everything is perfect as I supposed.
Thank you so much. 🙂
Isabella (München, Germany) –
The dress is beautiful. The exchange with Ekaterina was very nice and uncomplicated. I am very excited!
Ксения (Курган, Россия) –
Платье Доротея, но я в последний момент убрала бантики и просто сделала пуговку на рукаве) а все, потому что моего размера не было и платье я заказала 44 размера и уменьшала его, и поэтому рукава были длинные и я решилась на пуговку ))
Adele (Tzaneen, South Africa) –
I recieved my lovely dress. Thank you sooo much, I adore it endlessly. It makes me feel like a princess. Thank you for sending it so quickly. I will definately recommend your beautiful work to all my friends and family.
Jessi (Port Orchard, USA) –
The dress looks soooo beautiful!!! it fits well and is very airy and I feel like a princess in it! I’m so excited to wear this on my wedding day
Екатерина (Санкт-Петербург, Россия) –
Платье очень классное, безумно красивое. Весь день отходила в Платье и было безумно комфортно)))
Анна (Гаосюн, Тайвань) –
Платье «Доротея» покупалось онлайн для предсвадебной съемки и как второй образ на свадьбу! Очень переживала, подойдёт или нет, но в итоге не ошиблась с выбором. Спасибо большое Piondress! Все были в восторге от платьев и я получила море комплиментов!!!
Наталья (Солнечногорск, Россия) –
Добрый день, делюсь фотографиями с нашей регистрации
Sarah (Las Vegas, USA) –
This dress is everything ?????? I’ve never cried over a wedding dress before. But it came a day early…. on my grandmother’s birthday… and it was just the most beautiful and perfect moment when I put it on and saw it for the first time.
Thank you thank you thank you!!!!!
Arielle (Waltham, USA)s –
This dress is great and really well made. After I put in my order, I was contacted by the maker to confirm my measurements to make sure I had the right size. I will say that the fit wasn’t exactly what I was looking for but I am happy with the end product! This was the dress in a size 10.
Casiana (Inverness, UK) –
Love the dress, can’t wait to wear it.