Shipping
We ship via DHL to more than 200 countries around the world. Once your order is dispatched we provide you a tracking number so you could track your parcel on DHL website. As we ship to exact address you provided at checkout, please make sure you will be able to receive the parcel at that address.
Shipping Cost
The delivery for all dresses is totally free of charge.
Delivery Time
It usually takes the order from 5 to 15 days to arrive depending on your location. You can contact us anytime to know estimated delivery date prior to order.
Please note that estimated dates can not be used as a guide, delivery time may be increased in certain cases for reasons beyond our control (force majeure etc). We will not be held responsible for any delays caused by carrier or customs.
Customs & Import Duties
As all orders are shipped on a Delivery Duties Unpaid (DDU) basis, customers are responsible for all import and customs duties associated with their purchase. We are unable to estimate what these charges are, so we encourage you to check with your country’s customs authorities for tariffs before you order.
Please pay your attention that import and customs duties are not included in price and must be paid by the customer to ensure your parcel is released by customs. Failure to do so may cause your delivery to be abandoned therefore the order becomes limited in refunding. Learn about refunding below.
Return & Refund
Our return policy is valid for dresses of standard size range between US 0 (EUR 32) and US 14 (EUR 46) with a fixed $80 return fee, except in the event of a genuine manufacturing defect.
The return must be initiated within a week of the delivery date according to tracking information. That means you will have 7 days to inform us about your decision to return, and a further 7 days to ship the order back.
To be eligible for a refund, the items must be in their original condition — unworn, unaltered, free of makeup, hair and stains. Any tags must remain in place. All items will undergo inspection to match these requirements upon receipt.
Rush fees and delivery fees are refundable in cases of manufacturing fault only. Customers’ return shipping expenses, as well as import and customs duties, are not subject to compensation in any case.
Not Eligible for Refund
Despite our customers’ satisfaction being a top priority for us, our return policy has several reasonable limitations. Thus, a refund is unfortunately unavailable for:
- Customized orders
- Custom size dresses
- Accessories (veils, jackets, detachable parts such as sleeves, skirts etc.)
- Orders sent back without tracking
- Discarded shipments
That is, if you discard a shipment for any reason (inability to receive the parcel at the address, disagreement with customs fees etc.) the parcel will not be shipped back to us and it will be eliminated by DHL in your country. Such orders will be considered as ‘completed’ and will not be eligible for a refund.
Michelyne –
I purchased this BEAUTIFUL Wendy dress in a US size 4, with a shortened hem since in 5’4” and it might as well have been tailored to me. It fit perfectly, I needed no alterations whatsoever. I eloped – and this dress was easy to move in (I hiked a mile in the dress for this photo!). Any bride on the fence about getting this dress shouldn’t be. The materials are top quality and the fit was the best you could ask for. I was comfortable and felt beautiful on this special day 🙂
Ieva –
I purchased the Wendy dress for my wedding, and it was truly the dress of my dreams. Before ordering, I was nervous about buying a dress online without trying it on or seeing it in person. However, the previous customer reviews, exceptional customer service, and unbeatable price-to-quality ratio convinced me to take the plunge.
The customer service was impeccable. They responded quickly and provided valuable help in selecting the perfect dress. The dress arrived on time and was beautifully packaged. Although I needed minor alterations to improve the fit, I was pleasantly surprised when the Poindress team offered to remake the dress in an expedited manner to ensure it was perfect for my big day. I am so grateful for their understanding and support in this process.
The final version of the dress was incredibly comfortable to wear all day, from the ceremony to the reception. The intricate lace detailing and elegant silhouette made this dress stand out. The fabric felt luxurious, and the craftsmanship was exceptional. Overall, this dress exceeded my expectations in every way. It made me feel like a princess on my special day, and I would highly recommend it to any bride-to-be.
Leyla –
Hello!! Just wanted to let you know I received my dress today and I LOVEEEEE it. It is absolutely beautiful, I can’t wait to wear it on my special day. Thank you so much for your help and your work 🤍