Shipping
We ship via DHL to more than 200 countries around the world. Once your order is dispatched we provide you a tracking number so you could track your parcel on DHL website. As we ship to exact address you provided at checkout, please make sure you will be able to receive the parcel at that address.
Shipping Cost
The delivery for all dresses is totally free of charge.
Delivery Time
It usually takes the order from 5 to 15 days to arrive depending on your location. You can contact us anytime to know estimated delivery date prior to order.
Please note that estimated dates can not be used as a guide, delivery time may be increased in certain cases for reasons beyond our control (force majeure etc). We will not be held responsible for any delays caused by carrier or customs.
Customs & Import Duties
As all orders are shipped on a Delivery Duties Unpaid (DDU) basis, customers are responsible for all import and customs duties associated with their purchase. We are unable to estimate what these charges are, so we encourage you to check with your country’s customs authorities for tariffs before you order.
Please pay your attention that import and customs duties are not included in price and must be paid by the customer to ensure your parcel is released by customs. Failure to do so may cause your delivery to be abandoned therefore the order becomes limited in refunding. Learn about refunding below.
Return & Refund
Our return policy is valid for dresses of standard size range between US 0 (EUR 32) and US 14 (EUR 46) with a fixed $80 return fee, except in the event of a genuine manufacturing defect.
The return must be initiated within a week of the delivery date according to tracking information. That means you will have 7 days to inform us about your decision to return, and a further 7 days to ship the order back.
To be eligible for a refund, the items must be in their original condition — unworn, unaltered, free of makeup, hair and stains. Any tags must remain in place. All items will undergo inspection to match these requirements upon receipt.
Rush fees and delivery fees are refundable in cases of manufacturing fault only. Customers’ return shipping expenses, as well as import and customs duties, are not subject to compensation in any case.
Not Eligible for Refund
Despite our customers’ satisfaction being a top priority for us, our return policy has several reasonable limitations. Thus, a refund is unfortunately unavailable for:
- Customized orders
- Custom size dresses
- Accessories (veils, jackets, detachable parts such as sleeves, skirts etc.)
- Orders sent back without tracking
- Discarded shipments
That is, if you discard a shipment for any reason (inability to receive the parcel at the address, disagreement with customs fees etc.) the parcel will not be shipped back to us and it will be eliminated by DHL in your country. Such orders will be considered as ‘completed’ and will not be eligible for a refund.
Jupiter (Maryland, USA) –
The dress is absolutely perfect! It’s simple, elegant, and tailored beautifully to my measurements. Best of all, it can have pockets added! Quick response and shipping!
Daniella (West Sand Lake, USA) –
Bra pads are slightly off symmetrical balance. But they are quite trivia errors when you actually wear it.
Lisa (Seeheim-Jugenheim, Germany) –
The dress ist absolutey beautiful and exactly like in the pictures. The material is super soft and light. As I will marry in November, I unfortunately cannot post a photo. Aleksandra wrote me message to ensure the Standard size I ordered will fit me, what I found really nice and reliable. The dress was shipped earlier as expected, even though it was sent during Christmas time. All in all: I am super happy and cannot wait to wear this dress for my great day. Thank you very much Aleksandra! 🙂
Lauryn Healy –
This dress fit me at eight months pregnant with only a little bit of prior planning. It was a beautiful dress. It was perfect. My dream dress.
Edlyn (Houston, USA) –
My dress fit like a glove. It was so comfortable and well made. I couldn’t of asked for more. Thank you Piondress for making my day special
Bride Elizabeth (Melbourne, Australia) –
Lex (Epping, Australia) –
Great customer service, arrived in time for wedding and was just as described 🥰
Abby Taylor (Texas, USA) –
I got married at the end of June 2023. I loved, loved, loved my dress! I am still amazed at how such a delicate dress was packaged so well made it all the way to the Texas, USA. I felt so comfortable in it and I received so many compliments. Your staff and customer were also awesome with any questions or concerns. Thank you for making my wedding day so amazing. You guys rock!
Julia (Greenfield, USA) –
Seller was great with making a custom dress for my daughter’s wedding. Easy to work with, quick shipping. When my daughter tries on the dress, I’ll attach a picture.
Valeriya –
Здравствуйте, 22.04.2023 прошла наша свадьба! Платье было великолепно, никого не оставило равнодушным. Влюбилась в него с первого взгляда, и тут же заказала, не пожалела о своём выборе ни на минуту! Спасибо за такую красоту и нежность)
Elizabeth (Frankston, Australia) –
Maria (Saint-Petersburg, Russia) –
От всей души благодарю салон Piondress за чудесное платье, которое приобрела у вас🤍очень рада, что мне даже не пришлось выбирать, я сразу знала, что буду покупать свадебное платье только у вас ❤️
платье элегантное, минималистичное, качественное, прекрасно село и подошло по фигуре ☺️
немного пришлось подгонять по росту, но это так как я маленькая, девушки дали контакт швеи Ольги, которая очень быстро и без проблем выполнила работу 🥰
когда впервые примерила платье, то сразу поняла, что моё и именно в нем я буду чувствовать себя комфортно на все 100 % в день свадьбы, как я и хотела ❤️
образ сложился идеальный, спасибо за великолепный выбор моделей платьев ☺️
Katie (Lake Norden, USA) –
I received the dress and it’s PERFECT😍 thank you so much♥️♥️
Zsanett (Budapest, Hungary) –
My wedding was in May and I wanted to write about how wonderful I felt in the dress I ordered from you.
I have left a review on etsy and thank you again for the wonderful work!
Attached some pictures, feel free to use them! 🙂
Anna (Bologna, Italy) –
Спасибо вам за лучшее платье!
Naomi (New York, USA) –
Here are some of the pictures of the Antonia dress from my wedding on Saturday!
Priscilla (Las Vegas, USA) –
Rebecca (Western, USA) –
Beautiful Dress!! Beautiful Communication. Beautiful timing!! Fast! Thank You Very Much
Nahal (Erfurt, Germany) –
Sophie (Mold, UK) –
The most beautiful dress ive ever owned, if you have doubts about ordering your dress online i promise you won’t be disappointed. The fabric quality is soo good and feels really well made. Won’t find anything like this for price anywhere else. So much nicer than any dresses i tried on that were £1000+. Cant recommend enough!
Latisha (Scottsville, USA) –
Still going through them, but here are some of my faves! Thank you so much for the most perfect dress! ♥️
Gergely (Budapest, Hungary) –
The dress is beautiful, like on the pictures. Demanding, nice work in every detail. The communication was friendly , everything was fine with the delivery, it arrived on time. I can only recommend, I did not regret for a minute that I ordered from them! 🙂 A ruha gyönyörű, tényleg olyan mint a képeken. Minden részletében igényes, szép munka. A kommunikáció kedves és gyors volt, a szállítással is minden rendben volt, határidőn belül megérkezett. Csak ajánlani tudom, egy percig nem bántam meg, hogy tőlük rendeltem! 🙂
Кристина (Санкт-Петербург, Россия) –
Платье очень красивое! Влюбилась в него по фото, а когда примерила, поняла, что нашла то самое. Очень легкое, утончённое. Платье полностью отражает меня. А эта спинка…
Ольга (Москва, Россия) –