Shipping
We ship via DHL to more than 200 countries around the world. Once your order is dispatched we provide you a tracking number so you could track your parcel on DHL website. As we ship to exact address you provided at checkout, please make sure you will be able to receive the parcel at that address.
Shipping Cost
The delivery for all dresses is totally free of charge.
Delivery Time
It usually takes the order from 5 to 15 days to arrive depending on your location. You can contact us anytime to know estimated delivery date prior to order.
Please note that estimated dates can not be used as a guide, delivery time may be increased in certain cases for reasons beyond our control (force majeure etc). We will not be held responsible for any delays caused by carrier or customs.
Customs & Import Duties
As all orders are shipped on a Delivery Duties Unpaid (DDU) basis, customers are responsible for all import and customs duties associated with their purchase. We are unable to estimate what these charges are, so we encourage you to check with your country’s customs authorities for tariffs before you order.
Please pay your attention that import and customs duties are not included in price and must be paid by the customer to ensure your parcel is released by customs. Failure to do so may cause your delivery to be abandoned therefore the order becomes limited in refunding. Learn about refunding below.
Return & Refund
Our return policy is valid for dresses of standard size range between US 0 (EUR 32) and US 14 (EUR 46) with a fixed $80 return fee, except in the event of a genuine manufacturing defect.
The return must be initiated within a week of the delivery date according to tracking information. That means you will have 7 days to inform us about your decision to return, and a further 7 days to ship the order back.
To be eligible for a refund, the items must be in their original condition — unworn, unaltered, free of makeup, hair and stains. Any tags must remain in place. All items will undergo inspection to match these requirements upon receipt.
Rush fees and delivery fees are refundable in cases of manufacturing fault only. Customers’ return shipping expenses, as well as import and customs duties, are not subject to compensation in any case.
Not Eligible for Refund
Despite our customers’ satisfaction being a top priority for us, our return policy has several reasonable limitations. Thus, a refund is unfortunately unavailable for:
- Customized orders
- Custom size dresses
- Accessories (veils, jackets, detachable parts such as sleeves, skirts etc.)
- Orders sent back without tracking
- Discarded shipments
That is, if you discard a shipment for any reason (inability to receive the parcel at the address, disagreement with customs fees etc.) the parcel will not be shipped back to us and it will be eliminated by DHL in your country. Such orders will be considered as ‘completed’ and will not be eligible for a refund.
Michaela (Vienna, Austria) –
I absolutely loved your dress!
At the beginning I was a bit nervous to order my dress online, but I’m so glad that I did.
It was perfection! 🙂
Photographer: Thomas Kosztandi
Rachel –
I felt like a princess. The quality of this dress far exceeded my expectations and the fit was absolutely perfect. So happy with my choice!
I placed a rush order and it looked like it was lost in transit and the customer service provided was outstanding. Thankfully the dress showed up and made it just within the expected timeframe.
FYI – The off-white colour is ivory. It matched my ivory shoes perfectly.
Sarah (Sunshine Coast, Australia) –
Caryn (Humble, USA) –
It’s PERFECT!!! Flawlessly fitted to me, exactly as the photo, and such a dream of a dress! It’s so beautifully made!!! The fabric and quality are stunning!!! And POLKA DOTS?!? Such a happy dress!!! Thank you…💗
Skye (Brisbane, Australia) –
I just wanted to send you a photo of my dress which I loved and was perfect!
Heather (Santa Ana, USA) –
I purchased this dress for a court house wedding. It was beautifully made and all the details were perfect. The dress was high quality, but responsibly priced. Excellent customer service with quick responses too.
Ellen (Carina, Australia) –
Lauren (Bradenton, USA) –
I was nervous about buying this dress but the seller reached out to give me shipping updates which I appreciated and when it arrived I fell in love! This was my wedding dress and I will cherish it forever. It’s pretty comfortable and made very well.
Melanie (Howe, USA) –
This dress is absolutely perfect. The quality is top notch and the fit is beautiful. Completely exceeded our expectations. Seller was amazing with initiating contact on size needed for best fit and delivered a dress that fit amazing with quality construction. 11 /10 recommend!!!
Amber (Jacksonville, USA) –
Just wanted to share some photos of my wedding dress with you!
Verity (Wolverhampton, UK) –
Item arrived extremely promptly, even with custom measurements! It fits beautifully and is 100% my dream dress 🥰
Елена (Санкт-Петербург, Россия) –
Эту лучшее платье Piondress, идеально по фигуре, лёгкое, комфортное. Оно единственное померенное платье во время выбора образа и купленное сразу же через 10 мин. Восторг 🥰
Katarzyna (Birmingham, UK) –
The dress fits perfectly and quality is great.
Molly (West Jordan, USA) –
This dress was absolutely BEAUTIFUL and EXACTLY as pictured. Unfortunately I had to return it because I found a dress that fits me better for my wedding day, but if I hadn’t, I totally would’ve gone with this dress. The seller is so kind, responsive, and informative and promptly responded to my request to return. 10/10 would recommend purchasing from Piondress!
Maryam (Toronto, Canada) –
Tara (New York, USA) –
Krysty (Dulwich Hill, Australia) –
The dress arrived today and it is perfect thank you so much ❤️ Fits like a glove ?
Courtney (Queanbeyan, Australia) –
I couldn’t have been more thrilled with my dress from Piondress. It was exactly as pictured, the quality was outstanding and the fit was perfect. The seller was so helpful about sizing and delivery was quick! It made my wedding day just perfect.
Charlymaine (London, UK) –
I just received my dress today and it’s soo cute!? It’s a bit loose on the bust and waist but it really looks well made and of high quality. Ekaterina is very easy to talk to as well. Thank you so much Piondress Bridal!❤️❤️❤️
Cova (Eagleville, USA) –
Quality is stunning! Absolutely beautiful! I will post photos after my wedding in April 🙂
Kyana (Hamburg, Germany) –
The most beautiful dress to me! I can´t describe how happy Piondress made me, by selling this amazing dress to me. It was the perfect weddingdress and I can recommend this shop so much! The service was excellent and I would give 10 Stars if I could 🙂
Shannon (Addison, USA) –
Fit perfect everywhere except the sleeves. Think there was some miscommunication on how to measure for puffy sleeve versus a straight sleeve on custom order. Recommend double checking how to measure the sleeve if order this particular design.
Полина (Санкт-Петербург, Россия) –
Сегодня получили первые фото со свадьбы от фотографа) Я не могу на них налюбоваться и это огромная заслуга платья! Оно просто чудесное, удобное, волшебное! Я чувствовала в нем себя максимально комфортно, а самое главное – самой собой! Собрала огромное количество комплиментов о том, какая я воздушная и прекрасная, а главное – современная невеста! Спасибо вам огромное! ?
Алена (Владикавказ, Россия) –
Изначально я очень недоверчиво относилась к тому, чтобы заказывать платье онлайн. Но в поисках, я увидела ваш сайт и платье, которое меня покорило и я уже не могла представить, что может быть какое-то другое.
Девушка в инстаграме помогла мне с размером и ответила абсолютно на все мои вопросы. У меня не возникало никаих сомнений и в указанные сроки я получила платье, которое идеально мне подошло и стало частью такого важного дня.
Спасибо вам:)
Laura (Montgomery, USA) –
I am SO in love with my dress. The quality of the dress is excellent. It is so well made and the materials are very nice. I was a little hesitant to order my dress unseen but I am so happy I did. It fits so well and I’m happy because it’s THE dress. Great quality, excellent price, great service and so helpful. HIGHLY RECOMMENDED!!!