Shipping
We ship via DHL to more than 200 countries around the world. Once your order is dispatched we provide you a tracking number so you could track your parcel on DHL website. As we ship to exact address you provided at checkout, please make sure you will be able to receive the parcel at that address.
Shipping Cost
The delivery for all dresses is totally free of charge.
Delivery Time
It usually takes the order from 5 to 15 days to arrive depending on your location. You can contact us anytime to know estimated delivery date prior to order.
Please note that estimated dates can not be used as a guide, delivery time may be increased in certain cases for reasons beyond our control (force majeure etc). We will not be held responsible for any delays caused by carrier or customs.
Customs & Import Duties
As all orders are shipped on a Delivery Duties Unpaid (DDU) basis, customers are responsible for all import and customs duties associated with their purchase. We are unable to estimate what these charges are, so we encourage you to check with your country’s customs authorities for tariffs before you order.
Please pay your attention that import and customs duties are not included in price and must be paid by the customer to ensure your parcel is released by customs. Failure to do so may cause your delivery to be abandoned therefore the order becomes limited in refunding. Learn about refunding below.
Return & Refund
Our return policy is valid for dresses of standard size range between US 0 (EUR 32) and US 14 (EUR 46) with a fixed $80 return fee, except in the event of a genuine manufacturing defect.
The return must be initiated within a week of the delivery date according to tracking information. That means you will have 7 days to inform us about your decision to return, and a further 7 days to ship the order back.
To be eligible for a refund, the items must be in their original condition — unworn, unaltered, free of makeup, hair and stains. Any tags must remain in place. All items will undergo inspection to match these requirements upon receipt.
Rush fees and delivery fees are refundable in cases of manufacturing fault only. Customers’ return shipping expenses, as well as import and customs duties, are not subject to compensation in any case.
Not Eligible for Refund
Despite our customers’ satisfaction being a top priority for us, our return policy has several reasonable limitations. Thus, a refund is unfortunately unavailable for:
- Customized orders
- Custom size dresses
- Accessories (veils, jackets, detachable parts such as sleeves, skirts etc.)
- Orders sent back without tracking
- Discarded shipments
That is, if you discard a shipment for any reason (inability to receive the parcel at the address, disagreement with customs fees etc.) the parcel will not be shipped back to us and it will be eliminated by DHL in your country. Such orders will be considered as ‘completed’ and will not be eligible for a refund.
Kenzi (USA) –
Everything went so smoothly Aleksandra was so helpful and I LOVED my dress. I still needed to alter it a tiny bit after I received it but everything was perfect! Would recommend to a friend.
Cindy (UK) –
Sharon (USA) –
Beautiful dress. Looks just like the photos.
Ana (Croatia) –
The dress looks like the picture and is well made, I’m very happy with it. I took the tall version. Seller was polite and helpful, and it was shipped earlier than expected.
Amal (USA) –
As a very picky person, this dress meet all my expectations. Perfect in every way !
Zoe (Australia) –
Thank you so much for such an easy experience. The dress was gorgeous quality, and I loved the option of a lower back. The way the dress moved made me feel like an old Hollywood star!
Photographer: Marc Emmanuelli
Marziya (Germany) –
It’s a wonderful dress. I love it very much i took the size what she recommended me and it’s perfectly fit😍❤️
Léanne (Germany) –
My dress was everything I hoped for and arrived on time for my very short notice wedding. After I got some minor alterations at a local tailor the dress fit me perfectly. Would 100% recommend!
Sophie (UK) –
Lovely dress, great customer service and communication. Thank you!
Christine (USA) –
I super love it! Got teary eyed when I wore it. The size that she recommended fits perfectly. High quality, just like how it’s advertised. Arrived 2 weeks earlier than expected. Worth every penny. Love it sooo much! Thank youuuuu!
Kaytlin (USA) –
I love this dress it is absolutely gorgeous in person and has a really great feel and quality to it. I definitely recommend this dress to anyone who is considering it.
Luisa (Germany) –
Das Kleid hat meine Erwartungen übertroffen! Es ist wirklich sehr gut verarbeitet und sieht sehr hochwertig aus. Ich würde hier jederzeit wieder kaufen.
Galina –
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Corinne (USA) –
Item arrived well packed and i loved that seller wanted to make sure that the dress size is perfect (nice gesture for in between sizes)
Sage (USA) –
Wendor was very helpful, the order arrived early, and the quality is great! It is just as pictured!!
Melina (USA) –
This dress is gorgeous. The quality is amazing and it’s exactly like the video that shows the flow and motion of the dress. It’s the perfect length on me (I’m 5’3 and wearing 3.5 inch heels). I had it custom made to my measurements and the seller worked with me to make sure I took the measurements properly (I sent photos). I really appreciated that because it showed they wanted to get the measurements exactly right – and they did! The communication was great throughout and I’m very grateful.
Rachel –
Seller was quick to respond to my questions and was incredibly nice. The dress is perfect and came in a great dress bag. I got the rush my order and it shipped earlier than expected and arrived a week earlier too. The dress is everything I imagined and I can’t wait to wear it
Mylene (Purkersdorf, Austria) –
The dress ist absolutely beautiful, and the communication was great!
Heidi (Sheridan, USA) –
The dress is absolutely beautiful, well made, and fits me perfectly!! I cannot wait to wear it on my wedding day!! Absolutely everything I wanted for a wedding dress! Great customer service, too!
Yana –
This dress is very beautiful and elegant. Thanks to Ekateryna for helping me change the size. The delivery was on time and I really liked the feel of this dress.
Katharina (Püttlingen, Germany) –
Ganz tolles Kleid und dank der tollen Verkäuferin, die mir aufgrund meiner Maße eine andere Größe empfohlen hat, passt es wie angegossen.
Alice (Canterbury, UK) –
OMG!!! I am so glad I ordered a Piondress for my wedding. I was nervous about ordering my dress online. But rest assured, it was perfect. Aleksandra and the team were very helpful in answering all my questions and assuring me that the dress would be made according to my measurements. It arrived earlier than expected and it fitted me like a glove. I instantly fell in love with it. The flow and movement of the dress are unbelievable. Delicate design – exactly what I wanted. I highly recommend Piondress for your big day. <3
Lucy (Glendale, USA) –
The seller was super nice and great at communicating with me. The dress was made to my measurements so it fits perfectly, and the material is very nice. This shop has great quality and excellent customer service!
Caroline (Leamington Spa, UK) –
Beautiful dress, fabulous quality, delivery and communication with seller. Highly recommend! Thank you Aleksandra 😁
Irina –
The dress has truly exceeded my expectations! 🤍
Communication was so effortlessly easy and Ekaterina was very sweet and supportive throughout the entire process!
Ashley (Nampa, USA) –
This dress is absolutely phenomenal. The fabric is so high quality and feels good and heavy, which is amazing. Just like the posting. They shipped out way sooner than expected and we’re so kind. Could not recommend more!!!! Amazing.