Shipping
We ship via DHL to more than 200 countries around the world. Once your order is dispatched we provide you a tracking number so you could track your parcel on DHL website. As we ship to exact address you provided at checkout, please make sure you will be able to receive the parcel at that address.
Shipping Cost
The delivery for all dresses is totally free of charge.
Delivery Time
It usually takes the order from 5 to 15 days to arrive depending on your location. You can contact us anytime to know estimated delivery date prior to order.
Please note that estimated dates can not be used as a guide, delivery time may be increased in certain cases for reasons beyond our control (force majeure etc). We will not be held responsible for any delays caused by carrier or customs.
Customs & Import Duties
As all orders are shipped on a Delivery Duties Unpaid (DDU) basis, customers are responsible for all import and customs duties associated with their purchase. We are unable to estimate what these charges are, so we encourage you to check with your country’s customs authorities for tariffs before you order.
Please pay your attention that import and customs duties are not included in price and must be paid by the customer to ensure your parcel is released by customs. Failure to do so may cause your delivery to be abandoned therefore the order becomes limited in refunding. Learn about refunding below.
Return & Refund
Our return policy is valid for dresses of standard size range between US 0 (EUR 32) and US 14 (EUR 46) with a fixed $80 return fee, except in the event of a genuine manufacturing defect.
The return must be initiated within a week of the delivery date according to tracking information. That means you will have 7 days to inform us about your decision to return, and a further 7 days to ship the order back.
To be eligible for a refund, the items must be in their original condition — unworn, unaltered, free of makeup, hair and stains. Any tags must remain in place. All items will undergo inspection to match these requirements upon receipt.
Rush fees and delivery fees are refundable in cases of manufacturing fault only. Customers’ return shipping expenses, as well as import and customs duties, are not subject to compensation in any case.
Not Eligible for Refund
Despite our customers’ satisfaction being a top priority for us, our return policy has several reasonable limitations. Thus, a refund is unfortunately unavailable for:
- Customized orders
- Custom size dresses
- Accessories (veils, jackets, detachable parts such as sleeves, skirts etc.)
- Orders sent back without tracking
- Discarded shipments
That is, if you discard a shipment for any reason (inability to receive the parcel at the address, disagreement with customs fees etc.) the parcel will not be shipped back to us and it will be eliminated by DHL in your country. Such orders will be considered as ‘completed’ and will not be eligible for a refund.
Denise (North Kellyville, Australia) –
Екатерина (Санкт-Петербург, Россия) –
Хотела бы поблагодарить ваш магазин за чудесное платье для своей свадьбы! Это действительно платье мечты – крой, материал, посадка, дизайн – все на высшем уровне! Мне никто не верил, что оно стоит 30000 рублей
Я оказывается еще и успела вскочить в последний вагон и купила его за 3 недели до закрытия вашего салона в Москве. Надеюсь, что вы вернетесь и продолжите радовать столичных невест!
Erika (Centerville, USA) –
This dress is super comfortable! The quality of this dress is amazing. Shipped to me super fast and the owner of the shop was very helpful to talk to. I would recommend this shop!!
Анастасия (Санкт-Петербург, Россия) –
Очень хочу поделиться впечатлениями по поводу свадебного платья! Мне понравилось абсолютно всё — начиная от выбора, заканчивая самим действием. Очень здорово, что получилось выбрать платье с первого же посещения магазина, главной проблемой было — какой выбрать? Они все прекрасны! Но всё же мой выбор пал на прекрасное белоснежное атласное платье. Там же — в магазине — мне его ещё подрезали, сделали хим. чистку и отпарили. В общем, оно было готово. На самом мероприятии мне было очень удобно в этом платье, ничто не мешало, я могла в нём свободно двигаться — это очень важно! Был и ещё один сюрприз — это карманы в свадебном платье — просто находка, так удобно! В общем, вместе со мной оно выдержало весь вечер, всё прошло прекрасно!
Отдельное спасибо девушкам, которые заботливо и терпеливо помогали выбрать платье!
Teresa (Holte, Denmark) –
Sarai (Las Vegas, USA) –
let me start off by saying, for an anxiety ridden bride who is not much of a party person, much less a dress person, PiondressBridal was absolutely amazing!! I took 3 different styles dresses on Ekaterina’s shop, combined them together and she amazingly brought that dress to life. When I got my dress there were only a few alterations that needed to be done to it, but let me start off by saying what an amazing and beautiful experience Ekaterina gave me. As someone with anxiety I did not want the whole bridal shop experience, but I still wanted THE dress, and Ekaterina made it for me. Emphasis on the “MADE”. I went to have it altered and I added a little sash to it to give it a little touch & viola, my wedding dress!!<3 I’ll let you hesitate with other bridal shops here on etsy, DO NOT HESITATE WITH EKATERINA WITH PIONDRESSBRIDAL!
Rebecca (Eagle, USA) –
Just got the dress and I love it! It was so easy to work with her as I wanted some adjustments to the dress (closed back and added sleeves). It turned out gorgeous! The fabric is beautiful! I can’t wait to wear it!
Belinda (Box Hill North Vic, Australia) –
I was in love with this dress when I saw it online and I’m even more so now that I have it! It is exactly as pictured, the material, colour, sizing, design, detail, it’s all perfect. I appreciated Ekaterina following up to ensure I ordered the correct size and once it was ready and sent, it arrived very quickly. It can be tricky ordering something like this online, but I’m so grateful I did as it’s worked out brilliantly, and I’m very much looking forward to my wedding later this year. Thank you!
Klaudia (Wellington, USA) –
I am absolutely in love with this dress! I was looking for an elegant, classic dress and I am so grateful I found this one. Ekaterina went above and beyond sending this dress to me. She messaged me multiple times to make sure I ordered the right size. It was delivered exactly when it was supposed to and was packed so carefully in multiple bags with a garment bag too! The dress is honestly beyond anything that I have ever imagined. It is beautifully made from high-quality fabric and looks even more gorgeous in person. It fits perfectly, I only have to alter the length a little, but that is just because I am quite short. I seriously cannot thank her enough for making my dream come true!
Emeline (Simiane-Collongue, France) –
The dress is just perfect ! The fabric is of great quality and very heavy, the design is wonderful and it fits like a glove. Cannot thank PiondressBridal enough !
Eunice (La Canada Flt, USA) –
The dress is BEAUTIFUL and I am OBSESSED.
Emma-Rose (Hornchurch, USA) –
So incredibly happy with this dress. I have to admit I was skeptical ordering online however I was contacted straight away checking measurements. The dress was shipped out really quickly and arrived to me just a few days later! When putting the dress on it just fit me perfectly and I was so incredibly happy! The length needed further adjustment but this was expected! I cannot thank you enough. You saved my Covid wedding with the most perfect dress!!
Christina (Copenhagen, Denmark) –