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We ship via DHL to more than 200 countries around the world. Once your order is dispatched we provide you a tracking number so you could track your parcel on DHL website. As we ship to exact address you provided at checkout, please make sure you will be able to receive the parcel at that address.
The delivery for all dresses is totally free of charge.
It usually takes the order from 5 to 15 days to arrive depending on your location. You can contact us anytime to know estimated delivery date prior to order.
Please note that estimated dates can not be used as a guide, delivery time may be increased in certain cases for reasons beyond our control (force majeure etc). We will not be held responsible for any delays caused by carrier or customs.
As all orders are shipped on a Delivery Duties Unpaid (DDU) basis, customers are responsible for all import and customs duties associated with their purchase. We are unable to estimate what these charges are, so we encourage you to check with your country’s customs authorities for tariffs before you order.
Please pay your attention that import and customs duties are not included in price and must be paid by the customer to ensure your parcel is released by customs. Failure to do so may cause your delivery to be abandoned therefore the order becomes limited in refunding. Learn about refunding below.
Our return policy is valid for dresses of standard size range between US 0 (EUR 32) and US 14 (EUR 46) with a fixed $80 return fee, except in the event of a genuine manufacturing defect.
The return must be initiated within a week of the delivery date according to tracking information. That means you will have 7 days to inform us about your decision to return, and a further 7 days to ship the order back.
To be eligible for a refund, the items must be in their original condition — unworn, unaltered, free of makeup, hair and stains. Any tags must remain in place. All items will undergo inspection to match these requirements upon receipt.
Rush fees and delivery fees are refundable in cases of manufacturing fault only. Customers’ return shipping expenses, as well as import and customs duties, are not subject to compensation in any case.
Despite our customers’ satisfaction being a top priority for us, our return policy has several reasonable limitations. Thus, a refund is unfortunately unavailable for:
That is, if you discard a shipment for any reason (inability to receive the parcel at the address, disagreement with customs fees etc.) the parcel will not be shipped back to us and it will be eliminated by DHL in your country. Such orders will be considered as ‘completed’ and will not be eligible for a refund.
US | 0 | 2 | 4 | 6 | 8 | 10 | 12 | 14 |
EUR | 32 | 34 | 36 | 38 | 40 | 42 | 44 | 46 |
Bust | 31.5″
80 cm |
33″
84 cm |
35″
88 cm |
36.5″
92 cm |
38″
96 cm |
39.5″
100 cm |
41″
104 cm |
42.5″
108 cm |
Waist | 25″
64 cm |
26.5″
68 cm |
28″
72 cm |
30″
76 cm |
31.5″
80 cm |
33″
84 cm |
35″
90 cm |
37″
94 cm |
Hips | 34.5″
88 cm |
36″
92 cm |
38″
96 cm |
39.5″
100 cm |
41″
104 cm |
42.5″
108 cm |
44″
112 cm |
46″
116 cm |
US | EUR | Bust | Waist | Hips |
0 | 32 | 31.5″
80 cm |
25″
64 cm |
34.5″
88 cm |
2 | 34 | 33″
84 cm |
26.5″
68 cm |
36″
92 cm |
4 | 36 | 35″
88 cm |
28″
72 cm |
38″
96 cm |
6 | 38 | 36.5″
92 cm |
30″
76 cm |
39.5″
100 cm |
8 | 40 | 38″
96 cm |
31.5″
80 cm |
41″
104 cm |
10 | 42 | 39.5″
100 cm |
33″
84 cm |
42.5″
108 cm |
12 | 44 | 41″
104 cm |
35″
90 cm |
44″
112 cm |
14 | 46 | 42.5″
108 cm |
37″
94 cm |
46″
116 cm |
Please mind that size chart reflects body net measurements, not garment measurements, and may not reflect your usual size in everyday clothing.
Every dress may be performed in one of three height options, please specify your height at checkout.
4′ 11″ – 5′ 5″
150 – 165 cm
5′ 5″ – 5′ 9″
165 – 175 cm
5′ 9″ – 6′ 1″
175 – 185 cm
It is quite easy to determine your size correctly. You will require a measuring tape and several minutes of your time. Just follow our brief instruction.
Measure around the fullest part of your bust across the nipples. The tape should be pulled tight enough but without tension and go parallel to the floor.
Measure around your natural waist which is the narrowest part of your torso. Keep tape horizontally and slightly loose to allow room for breathing.
Measure around your bottoms at the fullest point, keeping the tape parallel to the floor. Make sure you are not wearing shoes while taking this measurement.
Please feel free to contact us for any assistance. We will be glad to guide you through taking your measurements and selecting the proper size.
Catalina (Laicai, Romania) –
I love my dress! It was custom made and it came out to be perfect! I want to thank Piondress for all of their work. It shipped in time and the dress came in great condition.
Mihaela (Boblingen, Germany) –
Thank you very much for the amazing, gorgeous wedding dress I received from you and your team.
I am very happy that I´ve choosed Piondress Bridal. You did an amazing job, exactly as I imagined.
Rebecca (Catterick Garrison, UK) –
I can’t put into words how much I love my dress! I was worried that I hadn’t left enough time before my wedding but the dress got to me with plenty of time to spare. My dress is such high quality and I would recommend Piondress to everybody! Just beautiful!
Windy (Cincinnati, USA) –
Got my dress about a week and a half ago! It is so pretty. The measurements were almost spot-on. Only the straps were a bit loose, but that was easily remedied. I love the beading and the pearl details of the dress. I definitely recommend this seller. 🙂
Kelly (Los Lunas, USA) –
I love this dress! It’s exactly what I envisioned for my wedding. Ekaterina helped me pick the perfect size, sent her my measurements and she recommended a size. The dress fits me perfectly, just a little long but that is not hard to fix. I got the dress right away in about a week and a half in perfect condition and beautifully wrapped. I would recommend to anyone as the customer service is great and prices are reasonable for quality material and work!!
Lindsay (Port Townsend, USA) –
So beautiful, I cannot wait to wear it for my wedding! Ekaterina so incredibly helpful, even double checking some of my measurements just Incase! I’m so thrilled with the outcome. In person dress shopping just isn’t an option for me (healthcare worker in a small town) and ordering my dress online was definitely daunting, but after lots of research (and going back and forth of not being able to try my dress on before purchasing) I am so thankful I chose this! Looks and feels amazing. Thank you!
Лиля (Санкт-Петербург, Россия) –
Хочу сказать огромные спасибо за «легкость и беззаботность» в наш день!
Благодаря вашему салону и страничке в инстаграм, найти свое платье было проще простого, потому что я увидела его и влюбилась…всем сердцем!!!
«Тамила» сразила меня на повал, именно то что я искала — с длинным рукавом, не глубоким вырезом, закрытой спинкой, в меру пышным и с минимум деталей. А благодаря вашим мастерицам подгонка прошла идеально быстро, не смотря на ограничения, которые коснулись каждого в этом году.
Ну и самое главное! Я совсем не чувствовала на себе платья, настолько легкое, удобное и идеальное оно))
Спасибо всей вашей команде от всего сердца!!!
Юлия (Санкт-Петербург, Россия) –
Девочки, вы самые настоящие феи!
Чувствовала себя в платье самой красивой на свете!
Спасибо! И всем своим подружкам буду советовать только вас❤️
Виктория (Санкт-Петербург, Россия) –
Мы получили первые фотографии, делюсь с Вами и хочу сказать огромное Спасибо за платье! Это было 100% попадание)