Shipping
We ship via DHL to more than 200 countries around the world. Once your order is dispatched we provide you a tracking number so you could track your parcel on DHL website. As we ship to exact address you provided at checkout, please make sure you will be able to receive the parcel at that address.
Shipping Cost
The delivery for all dresses is totally free of charge.
Delivery Time
It usually takes the order from 5 to 15 days to arrive depending on your location. You can contact us anytime to know estimated delivery date prior to order.
Please note that estimated dates can not be used as a guide, delivery time may be increased in certain cases for reasons beyond our control (force majeure etc). We will not be held responsible for any delays caused by carrier or customs.
Customs & Import Duties
As all orders are shipped on a Delivery Duties Unpaid (DDU) basis, customers are responsible for all import and customs duties associated with their purchase. We are unable to estimate what these charges are, so we encourage you to check with your country’s customs authorities for tariffs before you order.
Please pay your attention that import and customs duties are not included in price and must be paid by the customer to ensure your parcel is released by customs. Failure to do so may cause your delivery to be abandoned therefore the order becomes limited in refunding. Learn about refunding below.
Return & Refund
Our return policy is valid for dresses of standard size range between US 0 (EUR 32) and US 14 (EUR 46) with a fixed $80 return fee, except in the event of a genuine manufacturing defect.
The return must be initiated within a week of the delivery date according to tracking information. That means you will have 7 days to inform us about your decision to return, and a further 7 days to ship the order back.
To be eligible for a refund, the items must be in their original condition — unworn, unaltered, free of makeup, hair and stains. Any tags must remain in place. All items will undergo inspection to match these requirements upon receipt.
Rush fees and delivery fees are refundable in cases of manufacturing fault only. Customers’ return shipping expenses, as well as import and customs duties, are not subject to compensation in any case.
Not Eligible for Refund
Despite our customers’ satisfaction being a top priority for us, our return policy has several reasonable limitations. Thus, a refund is unfortunately unavailable for:
- Customized orders
- Custom size dresses
- Accessories (veils, jackets, detachable parts such as sleeves, skirts etc.)
- Orders sent back without tracking
- Discarded shipments
That is, if you discard a shipment for any reason (inability to receive the parcel at the address, disagreement with customs fees etc.) the parcel will not be shipped back to us and it will be eliminated by DHL in your country. Such orders will be considered as ‘completed’ and will not be eligible for a refund.
Karmen (USA) –
Piondress made the process so easy! I had quite a few alterations/requests for my dress and it came out better than I existed!! Thank you Piondress!!
Photographer: Johan Munoz
Lydia –
I had actually had my eye on this dress for about a year after seeing an ad on instagram, so when I got engaged last summer, this was one of my first wedding purchases. I absolutely ADORE this dress. I searched so hard for other options just in case, but I couldn’t find anything I liked even close to how much I love this dress. Seriously the wedding dress of my dreams. Also the customer service was amazing, the dress came in a timely manner, and I have absolutely zero complaints. I can’t thank you enough for helping make my wedding day absolutely perfect.
Asami –
This dress was beautiful and very well-made! I was so impressed by the quality, given the very reasonable price. It was honestly much better than the other mainstream online wedding dress companies that I initially ordered and tried on. Also I’m so grateful that the dress came in so quickly, especially given that I made a last minute order because I was not happy with all the other online brand dresses I was trying on. I ordered my dress on March 23 and received my dress on April 10. My wedding date was May 5th, so I was cutting it quite close, but the dress thankfully arrived well in advance. Thank you so much Piondress Team for saving my wedding!
Stacy –
This dress is so elegant and lovely! I owe thanks to Ekaterina for making my wedding dreams come true! I wanted something simple, yet elegant and appropriate for our wedding as members of the Church of Jesus Christ of Latter-day Saints. Piondress was able to use my measurements to customize this dress to our modesty standards! I’m so happy with it!
Crystal (USA) –
The dress is beautiful and such high-quality fabric. The measurements came out perfect. It’s definitely worth the cost of this dress that will hold the most precious life event of our beautiful daughter.
Nina (USA) –
Photographer: Rae Ann
Denise (Canada) –
Exceptional dress and customer service. Couldn’t be happier!
Pary (Auckland, New Zealand) –
I was so nervous as any bride would be to trust someone to sew a dress for my special day. The dress is made beautifully and the directions sent from the seller were absolutely perfect. The instructions on how to complete the measurements are easy to follow. I even requested a change to the length of the dress which was done without any hassle. I still have a few months left to wear it on my wedding day but just tried it on with to see how it feels and I’m so happy with it 🧡🧡
Svenja (Frankfurt am Main, Germany) –
I was so happy to find this shop and the beautiful dresses they create! They realöy stood out, especially after trying on a lot of dresses in shops which all looked the same and were not the kind of style I was looking for. The dresses I found herr were exactly what I was looking for and all so unique! The dress I orderd looks like on the photos! Customer service is amazing, Aleksandra always replied elaboratly and quickly! Shipping was also much faster than expected, it took only a week to Germany! ✨
Claire (Stockport, UK) –
I really really liked this dress. Ordered and standard size and it fit great. Also had surprise pockets which was a bonus! Aleksandra was really easy to message and she double checked I was sure of the size before she shipped the order to me. Ultimately I went for a different dress for my wedding day (completely different style I had never considered) and returned this dress. The return process was really easy and the refund came quickly.
Nurzida –
I am writing from New York.
The delivery was fast and I am very grateful to the stuff of Piondress,that helped me specify my size.
The dress arrived even earlier than I expected and fit me perfectly.
The fabric is so good, looks expensive and elegant.
I did a perfect decision by choosing Piondress.
Thank you so much.
Sybille (Nielebock, Germany) –
Genau wie beschrieben und gute Qualität
Sadie (Ronks, USA) –
This dress is absolutely perfect and so stunning! Can’t wait to wear it on my wedding day in June!😍
Allie (Ashburn, USA) –
So glad for this purchase! It came early, is beautiful, fits perfectly, and is exactly what I was hoping for.
Elizabeth (Florence, USA) –
The dress is everything I wanted and more! Really awesome material and I love the puff sleeves!
Jelena (Winnipeg, Canada) –
Beautifully made! Worth ordering online!