Shipping
We ship via DHL to more than 200 countries around the world. Once your order is dispatched we provide you a tracking number so you could track your parcel on DHL website. As we ship to exact address you provided at checkout, please make sure you will be able to receive the parcel at that address.
Shipping Cost
The delivery for all dresses is totally free of charge.
Delivery Time
It usually takes the order from 5 to 15 days to arrive depending on your location. You can contact us anytime to know estimated delivery date prior to order.
Please note that estimated dates can not be used as a guide, delivery time may be increased in certain cases for reasons beyond our control (force majeure etc). We will not be held responsible for any delays caused by carrier or customs.
Customs & Import Duties
As all orders are shipped on a Delivery Duties Unpaid (DDU) basis, customers are responsible for all import and customs duties associated with their purchase. We are unable to estimate what these charges are, so we encourage you to check with your country’s customs authorities for tariffs before you order.
Please pay your attention that import and customs duties are not included in price and must be paid by the customer to ensure your parcel is released by customs. Failure to do so may cause your delivery to be abandoned therefore the order becomes limited in refunding. Learn about refunding below.
Return & Refund
Our return policy is valid for dresses of standard size range between US 0 (EUR 32) and US 14 (EUR 46) with a fixed $80 return fee, except in the event of a genuine manufacturing defect.
The return must be initiated within a week of the delivery date according to tracking information. That means you will have 7 days to inform us about your decision to return, and a further 7 days to ship the order back.
To be eligible for a refund, the items must be in their original condition — unworn, unaltered, free of makeup, hair and stains. Any tags must remain in place. All items will undergo inspection to match these requirements upon receipt.
Rush fees and delivery fees are refundable in cases of manufacturing fault only. Customers’ return shipping expenses, as well as import and customs duties, are not subject to compensation in any case.
Not Eligible for Refund
Despite our customers’ satisfaction being a top priority for us, our return policy has several reasonable limitations. Thus, a refund is unfortunately unavailable for:
- Customized orders
- Custom size dresses
- Accessories (veils, jackets, detachable parts such as sleeves, skirts etc.)
- Orders sent back without tracking
- Discarded shipments
That is, if you discard a shipment for any reason (inability to receive the parcel at the address, disagreement with customs fees etc.) the parcel will not be shipped back to us and it will be eliminated by DHL in your country. Such orders will be considered as ‘completed’ and will not be eligible for a refund.
Mika –
I just want to say thank you so much for the Lovely dress.
Dana (Zürich, Switzerland) –
Vielen lieben Dank. Das Kleid ist wunderschön, sitzt perfekt, hat eine tolle Qualität. Dank des Videos konnten wir alles gut vermessen. Das Kleid sieht genauso aus wie auf den Bildern. Ich kann es wirklich empfehlen hier zu bestellen.
Franziska (Dresden, Germany) –
Super schönes Kleid, sehr angenehmer Stoff und entspricht genau der Beschreibung. Die Kommunikation war super und auf meinen Wunsch hin konnte der Liefertermin ohne Probleme verschoben werden. Auf jeden Fall zu empfehlen!
Barbel (Melbourne, Australia) –
My dress arrived today and it fits perfectly! It looks exactly like the online photos, I love how it swings. It’s still 11 months till our wedding but I can’t wait to wear this dress. Thank you to the whole team of Piondress! I’ll definitely send some photos. Kind regards from Melbourne, Australia.
Hannah (Mainz, Germany) –
Das Kleid wurde genau nach meinen Wünschen und Vorstellungen angefertigt! Aleksandra ist super hilfsbereit und antwortet schnell.
Marie (Leipzig, Germany) –
Wunderschönes, hochwertiges Kleid und großartiger Kundensupport!
Elisabeth (Bonn, Germany) –
Das Hochzeitskleid Delia ist ein Traum. Es stimmt daran wirklich alles – die Materialien, der Schnitt, die Naht – und es sitzt wie angegossen. Die Kommunikation mit Aleksandra vom Piondress Shop war unkompliziert und sehr freundlich und hilfsbereit. Das Kleid traf pünktlich im angekündigten Zeitfenster ein. Besser geht’s nicht.
Elfriede Holstein –
The quality of the dress was wonderful, it was beautiful and neatly sewn. Aleksandra was very helpful and answered all my questions. I was able to make a few alterations so that the dress was exactly as I imagined it. The dress fit well and looked beautiful. I highly recommend!
Kathleen (Mosta, Malta) –
I was very nervous to order my daughters wedding dress site unseen. It was perfect—made to order from her measurements. The dress is perfect and I would recommend anyone to use this store
Iwona (Stamford, USA) –
I received my dress today. It’s beautiful, thank you for making my beautiful gown.
Jennifer (Nampa, USA) –
I am a professional seamstress myself but not one crazy enough to make my own wedding dress. So when I say that this custom dress was made absolutely to perfection, I mean it down to the stitch. Ekaterina was wonderful to work with. She combined two dresses I liked different parts of into one. She also double checked measurements with me that were a little outside of the norm. I’m so grateful for the attention to detail. When I learned to sew I always was told that the inside of a garment tells the tale of the seamstress. And in this case it tells the tale of attention to detail and impeccable sewing. I could not be happier with the result. Wedding isn’t for a few months but this will not even need one altering thanks to the attention to details.
Jessica (Calgary, Canada) –
I looked at this dress for weeks but was worried about ordering a wedding dress I’d never tried on. However, I am so glad I did! The whole process was fantastic, Ekaterina sent instructions and a video on how to take measurements, and then followed up to make sure after one of my measurements seemed off. I ordered from Canada in the middle of COVID and supply chain issues, and still received my dress in about 3 weeks! I received package tracking updates from the minute it shipped till it arrived at my door. The dress itself is exactly what I hoped for, the photos on the website are exactly what this looks like in real life. It is light and airy and easy to move in, and looks and feels very high quality. I will do a few minor tweaks in terms of alterations but the fit is amazing for being based only on my own measurements!!
Eileen (Blue Point, USA) –
Wonderful fit, beautiful dress! I am very happy with the purchase!
Vivian (Tsuen Wan, Hong Kong) –
I am so happy I bought this 😀 I wanted a chiffon dress with tulle sleeves, but I don’t like polka dots and pearls. Ekaterina was so helpful to help me change the sleeves to plain tulle and the buttons to satin. The fit was perfect, I absolutely love it! The texture is soft, but not too soft, which is actually great because it holds its shape and hides the fat around my hips. There is also a thicker layer underneath which makes it very comfortable as the chiffon will not stick to my skin. Definitely recommended!
Мария (Москва, Россия) –
С благодарностью приветствую команду профессионалов!
Кажется, из Piondress невозможно уйти без платья. И даже если ты мечтала о другом, ты обязательно познакомишься здесь со СВОИМ! Спасибо вам за эту встречу! Примерки были лёгким приятным досугом, милые девушки встречали и наряжали как родные люди. Я и не знала, что я принцесса!:)
Валентина (Санкт-Петербург, Россия) –
Спасибо за лучшее платье!
Marilia (Richmond, USA) –
I love everything about my wedding dress. Great quality fabric and it looks minimal the way I wanted! ❤️
Cate (Corpus Christi, USA) –
If you’re like me, your reading all the reviews and I hope you read this one because you should buy from this designer!!! The price was great, custom fit is amazing, and the feel and quality are INCREDIBLE. You will love your dress as much as I do!!!
Maria (Jackson Heights, USA) –
This was a lovely purchase. Bought my dress in December 2020 and I got it 3 weeks later. The fabric was lovely, good quality and the measurements were almost a perfect fit, I had spoken with the seller before to make sure she knew my measurements. I only had to alter the height a bit because I’m really short, other than that this really was the dress I envisioned wearing for my wedding.
Paola (México, Mexico) –
From Mexico, I want to thank the Piondress team for my beautiful dress, it is a dream come true. Thanks for everything Ekaterina, wonderful work, quality and communication ❤️ highly recommend.
Samantha (Memphis, USA) –
Love this lady and love this dress!!
Amanda (Provo, USA) –
GORGEOUS. I got this dress for my wedding but wanted different sleeves, and they made my dress EXACTLY as I wanted it. service is 10/10. very responsive. Comes in such a cute bag/packaging. Way worth it. It also came fairly quickly only like 2-3 weeks. and it fit perfectly, I didn’t need to pay for tailoring. I received so many compliments all night on my dress! I’m sad I will only be wearing this dress once, I felt like a queen.
Erin (Round Lake Beach, USA) –
I had a quick engagement and had reached out quickly to the shop about whether the dress would arrive in time. This seller is amazing! I loved my dress, it was perfect for my occasion. It fit really well! The delivery was flawless! And the seller is so good with responding and communicating when you have concerns. Love, love, love and highly recommend!! Thank you SO much!
Мария (Москва, Россия) –
Здравствуйте, дорогие феи из команды Piondress!
Спешу поделиться долгожданным отзывом на самое лучшее платье.
Вы были первым и последним салоном, на который я обратила внимание, а также единственным посещенным. А платье было куплено почти с первой примерки, так как сразу было ясно: это вот оно-то-самое!
И все это несмотря даже на то, что шла я абсолютно за другим (длина миди и с кружевом). Перед примеркой было осознание, что возможно мой идеал платья в голове не совпадет с результатами примерки, и на самом деле я создана для чего-то другого. Или оно для меня? Это не важно. Важнее то, что мои догадки полностью подтвердились.
И вот я в платье в пол с самыми шикарными рукавами на всем белом свете, да еще и с двухметровой фатой — настоящая невеста, а теперь уже жена.
Спасибо вам за помощь в выборе!
Verity (Grovedale, Australia) –
Beautifully made, excellent communication and great price. Thank you PiondressBridal.
Solomiya (Honeoye Falls, USA) –
I was a bit nervous about ordering it online, but it turned out lovely, it fit me perfectly! The quality is great too. They were able to send out the dress very quickly, which I’m grateful for.
Mariah (Norem, USA) –
The dress fits perfectly and flows so nicely! The fabric is lovely and soft, and the sleeves are so fun! Thank you for making such a fun wedding dress at such a great price.