Shipping
We ship via DHL to more than 200 countries around the world. Once your order is dispatched we provide you a tracking number so you could track your parcel on DHL website. As we ship to exact address you provided at checkout, please make sure you will be able to receive the parcel at that address.
Shipping Cost
The delivery for all dresses is totally free of charge.
Delivery Time
It usually takes the order from 5 to 15 days to arrive depending on your location. You can contact us anytime to know estimated delivery date prior to order.
Please note that estimated dates can not be used as a guide, delivery time may be increased in certain cases for reasons beyond our control (force majeure etc). We will not be held responsible for any delays caused by carrier or customs.
Customs & Import Duties
As all orders are shipped on a Delivery Duties Unpaid (DDU) basis, customers are responsible for all import and customs duties associated with their purchase. We are unable to estimate what these charges are, so we encourage you to check with your country’s customs authorities for tariffs before you order.
Please pay your attention that import and customs duties are not included in price and must be paid by the customer to ensure your parcel is released by customs. Failure to do so may cause your delivery to be abandoned therefore the order becomes limited in refunding. Learn about refunding below.
Return & Refund
Our return policy is valid for dresses of standard size range between US 0 (EUR 32) and US 14 (EUR 46) with a fixed $80 return fee, except in the event of a genuine manufacturing defect.
The return must be initiated within a week of the delivery date according to tracking information. That means you will have 7 days to inform us about your decision to return, and a further 7 days to ship the order back.
To be eligible for a refund, the items must be in their original condition — unworn, unaltered, free of makeup, hair and stains. Any tags must remain in place. All items will undergo inspection to match these requirements upon receipt.
Rush fees and delivery fees are refundable in cases of manufacturing fault only. Customers’ return shipping expenses, as well as import and customs duties, are not subject to compensation in any case.
Not Eligible for Refund
Despite our customers’ satisfaction being a top priority for us, our return policy has several reasonable limitations. Thus, a refund is unfortunately unavailable for:
- Customized orders
- Custom size dresses
- Accessories (veils, jackets, detachable parts such as sleeves, skirts etc.)
- Orders sent back without tracking
- Discarded shipments
That is, if you discard a shipment for any reason (inability to receive the parcel at the address, disagreement with customs fees etc.) the parcel will not be shipped back to us and it will be eliminated by DHL in your country. Such orders will be considered as ‘completed’ and will not be eligible for a refund.
Britt (USA) –
Dress shopping in person can be a very overwhelming task for people like me with social anxiety, and dress shopping online can be a gamble… But I won the jackpot! The moment I saw the listing for this dress I felt “please let this be the one!!”. I ordered a standard size and crossed my fingers that it would fit, as it was the only dress I’d found that I really loved. I put it on for the first time and the relief and joy I felt was incredible. The quality, the craftsmanship, the look, the fit, everything is PERFECT! All I need to do is hem the bottom to match my shoe height, which is always expected. I love this dress and will be recommending this shop to everyone for wedding dress needs!
Kat (USA) –
Absolutely amazing dress. It exceeded my expectations when I received it, and it is by far one of the most beautiful dresses I have ever worn, or will ever wear. The quality of the material and stitching is incredible. To anyone on the fence about buying from this store, do it! They know what they are doing. Thank you guys so much for making me feel like a princess on my wedding day.
Adriana (Lehi, USA) –
She was wonderful to work with!
Vanessa (Irvine, USA) –
Aleksandra was extremely helpful in assisting with any questions I had about my order. The dress I ordered was exactly as it is shown on the website. I am going to get it altered for the length but I expected that. The communication about my order was transparent and I really appreciated it. I cannot recommend Piondress enough and am happy about my order.
Lisa (Chemnitz, Germany) –
The dress is so beautiful. High quality and nice fabric. I Love it.
Claire (Boston, USA) –
I had an unusual experience with Piondress in that the fit didn’t work out as I had hoped. I can tell from reviews this is rare. It led me to personally think that buying a standard size, and being prepared to get some additional tailoring if necessary, might have been more practical than buying a custom size (at least, if your measurements are close to a standard size). Obviously others have had different experience where the custom fit needed no extra tailoring at all, so to each their own. But in any event the 5 stars are for how invested Aleksandra was in addressing the issue and how much pride she obviously takes in her business and ensuring good outcomes for her clients. I appreciated her work and her care.
Caroline (Clavering, UK) –
I cannot fault this beautiful dress!! Good quality material, very professionally done – it looks exactly as advertised. I had to get the bust taken in slightly as I am flat chested, but this was not a problem. Very very happy with the dress, would recommend to any bride to be!
Joanne (Melbourne, Australia) –
This dress is beautiful, simple and elegant. The team were a breeze to communicate with and attended to many adjustments that I requested at short notice.
It got here so quickly and had taken off the stress of a super short runway to my wedding. I can’t wait to wear this beautiful dress and would highly recommend Piondress to all brides!