Shipping
We ship via DHL to more than 200 countries around the world. Once your order is dispatched we provide you a tracking number so you could track your parcel on DHL website. As we ship to exact address you provided at checkout, please make sure you will be able to receive the parcel at that address.
Shipping Cost
The delivery for all dresses is totally free of charge.
Delivery Time
It usually takes the order from 5 to 15 days to arrive depending on your location. You can contact us anytime to know estimated delivery date prior to order.
Please note that estimated dates can not be used as a guide, delivery time may be increased in certain cases for reasons beyond our control (force majeure etc). We will not be held responsible for any delays caused by carrier or customs.
Customs & Import Duties
As all orders are shipped on a Delivery Duties Unpaid (DDU) basis, customers are responsible for all import and customs duties associated with their purchase. We are unable to estimate what these charges are, so we encourage you to check with your country’s customs authorities for tariffs before you order.
Please pay your attention that import and customs duties are not included in price and must be paid by the customer to ensure your parcel is released by customs. Failure to do so may cause your delivery to be abandoned therefore the order becomes limited in refunding. Learn about refunding below.
Return & Refund
Our return policy is valid for dresses of standard size range between US 0 (EUR 32) and US 14 (EUR 46) with a fixed $80 return fee, except in the event of a genuine manufacturing defect.
The return must be initiated within a week of the delivery date according to tracking information. That means you will have 7 days to inform us about your decision to return, and a further 7 days to ship the order back.
To be eligible for a refund, the items must be in their original condition — unworn, unaltered, free of makeup, hair and stains. Any tags must remain in place. All items will undergo inspection to match these requirements upon receipt.
Rush fees and delivery fees are refundable in cases of manufacturing fault only. Customers’ return shipping expenses, as well as import and customs duties, are not subject to compensation in any case.
Not Eligible for Refund
Despite our customers’ satisfaction being a top priority for us, our return policy has several reasonable limitations. Thus, a refund is unfortunately unavailable for:
- Customized orders
- Custom size dresses
- Accessories (veils, jackets, detachable parts such as sleeves, skirts etc.)
- Orders sent back without tracking
- Discarded shipments
That is, if you discard a shipment for any reason (inability to receive the parcel at the address, disagreement with customs fees etc.) the parcel will not be shipped back to us and it will be eliminated by DHL in your country. Such orders will be considered as ‘completed’ and will not be eligible for a refund.
Tijana –
The team at Piondress was exceptionally professional, kind, and attentive. They custom-made my dress and accommodated every request. When I submitted my measurements from home, they even reached out to double-check them, and caught an error I’d made! The dress turned out absolutely perfect. I couldn’t be happier. Thank you so much!
Annalise (Australia) –
I received my beautiful wedding dress in the mail yesterday. I am so amazed by the craftsmanship and the details, it is everything I could ever have wanted and more! It truly fits beautifully and I’m so very thankful to have found Pion Dress.
You have truly brought my dream dress to life!
Thank you so very much, I cannot wait to wear it on my day and share some beautiful photos back to you next year.
Gratias (USA) –
Thank you guys again for all the help & accommodations for my dress ☺️
Photographer: Tankersley Photography
Doroteja (Slovenia) –
One thing I immediately really loved about your company was the “real brides” photos! It helped me choose the right dress and it brought your company closer to the customer. So I would be happy to share with you some of my wedding photos in your beautiful dress (customized Nicole dress)!
Ashley (USA) –
Piondress was amazing in their helping me with my dress. I asked for a few alterations and they were so kind in making sure that they had everything that I was imagining and asking for! I had my dress custom sized, and it fit truly perfectly!
Olga (USA) –
Photographer: Elli Ivnytska
Julita (Poland) –
Dear Piondress, your dress was incredible! I was feeling very good and comfortable. Thank you so much ❤️
Photographer Aleksander Wasyluk
Sharon (Canada) –
I had my dress custom-made—combining aspects of both the Viola and the Orlen—and it was perfect! I absolutely loved it! The custom measurements were thorough, and Piondress kindly worked with me to make sure I was happy with the result. It only needed slight alterations, and it fit very well. I loved the crepe material, the color, the neckline the sleeve detail – it was all so simple, refined and elegant – exactly what I was going for. Thank you!!
Photographer: Kristin Sarah Photography
Sarah –
I fell in love with the back of your Lucia dress, and you helped me change the neckline, slit, and add lace to the front to make it the dress of my dreams. I live in Texas in the USA, and it shipped remarkably fast to my house and was perfectly made for me – that’s rare since I’m quite short.
I was extremely impressed with the entire process of working with your company. Thank you so much for this incredible dress!
Photographer: George Street Photo
Brenda (USA) –
Thank you so much for everything! I love it!
Photographer: HCM Photography
Laura –
I just wanted to thank you so much for the beautiful wedding dress, it was absolutely a dream come true! I felt truly special on my wedding day, and the dress made everything even more magical.
Photographer: Bejinariu Raluca
Nicola (Australia) –
I was nervous to order my wedding dress online but the customer service is easily the best I’ve ever experienced. Ekaterina was so helpful and knowledgeable, which gave me a lot of reassurance. The dress is absolutely beautiful. They allowed me to combine two different styles from their collection and make adjustments, which included different applique. The applique is romantic, subtly shimmery and beautiful. Can’t wait to share photos from the wedding 🙂
Natalie –
I was so impressed with this company and my dress! I was initially nervous about ordering online and getting my dress customized, but I was soon reassured due to the frequent and detailed communication with Ekaterina! She was very helpful and detailed as we planned to customize their Lily dress, and she answered all of my questions in detail. The dress arrived sooner than expected, and we were so impressed with the quality. Even with all of the customizations I had, the dress was very well priced.
I felt like a princess on my wedding day! Thank you Pion dress!
Shoshanna (USA) –
Kristen (USA) –
Photographer: Kay’s Photography
Christy (USA) –
Back in 2020 I was lucky to have found your dresses on Etsy. Thank you for my dream dress. I did have straps stitched on fyi
Jessica –
Photographer Nikayla Bautista
Holley –
Photographer Jordin May
Jenna (USA) –
Working with Aleksandra was great. The dress was beautiful and fit perfectly (ordered made to measure). It was also perfect for the vibe of our wedding. I never tried on a single wedding dress before ordering, and I don’t regret it! Aleksandra was even able to switch the neckline shape per my request. The dress did come longer than requested, I think so I had it hemmed, which was a bit expensive. But better too long than too short! Also the wrist opening dimension I gave was too tight. The alterations woman at the local dry cleaner was able to add some longer loops for the buttons and it was perfect! I need to lift my arms above my head!
Salma –
The dress was absolutely wonderful and I received endless comments on how stunning it was and how it made me look like a princess 🥹 Once again thank you so much for the dress of my dreams 🙏🏽❤️
Maite (Spain) –
El vestido era espectacular y recibió muchísimos halagos. De nuevo mil gracias por hacerlo posible. 🥰.
Chinna –
Photographer Double Happiness
Renee Carter –
I cannot begin to tell you what a gift Piondress was. Working with Ekaterina was an absolute dream! I would tell her my vision, my dimension, etc, and she ended up custom making a dress that fit my vision, body, and personality perfectly. I knew it was chancy to order something custom online, but I hadn’t found anything that felt right. Ekaterina was so very accommodating and patient with me, and the result was worth it! The dress required almost no alterations (due more to my fluctuating size than any fault of Piondress), and it was delightful to wear.
Nelly –
I definitely recommend! Aleksandra communicated well, and was able to custom make a dress for me! She did a fantastic job as well! It fits me perfectly, the dress is so pretty, and she made it exactly how I wanted it! The price was great too! The shipping did take a while, but it was worth the wait!
Daniela –
The quality, feel and movement of this dress is absolutely perfect! I requested some custom alterations to her dress and she asked all the right questions and made an absolutely perfect for me dress. I was worried about going with someone on Etsy, but she offered me the ability to pick the features of a dress that would make my wedding dress perfect for me. The entire experience was amazing and I would pick her in a million other lifetimes to make my wedding dress. So happy!
Katherine –
I can’t recommend Piondress enough! I had found a picture of a wedding dress I liked on Pinterest and Piondress was able to replicate it easily. It was stunning! They used very quality material and had excellent attention to detail. It also fit me like a glove— no alterations necessary. I felt elegant and received many compliments on it.
Jade –
Words cannot express how thrilled I am to have received my dress from the wonderful dressmakers at Piondress. I took a large gamble reaching out with only a few months till my wedding date, knowing that I couldn’t try on the dress in person, along with also requesting a custom gown off of an image I found online and loved. For the price, they over delivered on everything! I was a little nervous upon opening the package but immediately felt the most high quality fabric. Each detail was made to perfection and with such a keen eye and attention to all small requests I had made. While they were still working on my dress I made changes to have it shortened and arrive quicker as my wedding plans changed and they did all those things and more. I truly will recommend them to everyone I know. I’ve never been happier! They are wonderful!!
Emilie M –
My wedding dress turned out to be an absolute perfection!
They customized it exactly how I wanted it, the quality is amazing and they have the BEST customer service.
I was even lucky to get another one (my real wedding dress) due to a misunderstanding about the first one I received so I just cut it up and made an after-party dress with it.
I highly recommend them! Thank you so much!
Gina A –
With only 6 months to plan, I didn’t have much of an option but to order my dress online. It was super scary! I came across Piondress on Etsy and loved their designs. My idea started with the Kirsten. However, I wanted a custom curved up bodice. I sent some inspiration pictures and they made my dress come to life. The quality of material and craftsmanship is unmatched. They put so much thought and care into your dress and it came out absolutely perfect. Shipping was super quick and my dress arrived about 4 weeks after placing my order! I 100% recommend Piondress for custom or existing designs, I am very happy with the quality of service I received.
Brinley –
Lydia Evans –
Piondress was wonderful to work with and made customizations very easy. I received my dress in a month. I wore a layer underneath to prevent printing and a crinoline for volume. It is a beautiful dress and the price makes it that much better.
Mikayla –
My dress is PERFECT! I had an entirely custom order, and it came even better than I had imagined. It fits me perfectly, no alterations needed! Aleksandra was so professional and kind, and she even ordered in a special fabric that I requested. My dress arrived a week early, too! Buy from this shop!! You will NOT regret getting your wedding dress here! They also have their own webpage with even more options.
Melanie –
Wow! Highly recommend, we serve a pic of a dress my daughter wanted and it was exactly what she wanted!