Shipping
We ship via DHL to more than 200 countries around the world. Once your order is dispatched we provide you a tracking number so you could track your parcel on DHL website. As we ship to exact address you provided at checkout, please make sure you will be able to receive the parcel at that address.
Shipping Cost
The delivery for all dresses is totally free of charge.
Delivery Time
It usually takes the order from 5 to 15 days to arrive depending on your location. You can contact us anytime to know estimated delivery date prior to order.
Please note that estimated dates can not be used as a guide, delivery time may be increased in certain cases for reasons beyond our control (force majeure etc). We will not be held responsible for any delays caused by carrier or customs.
Customs & Import Duties
As all orders are shipped on a Delivery Duties Unpaid (DDU) basis, customers are responsible for all import and customs duties associated with their purchase. We are unable to estimate what these charges are, so we encourage you to check with your country’s customs authorities for tariffs before you order.
Please pay your attention that import and customs duties are not included in price and must be paid by the customer to ensure your parcel is released by customs. Failure to do so may cause your delivery to be abandoned therefore the order becomes limited in refunding. Learn about refunding below.
Return & Refund
Our return policy is valid for dresses of standard size range between US 0 (EUR 32) and US 14 (EUR 46) with a fixed $80 return fee, except in the event of a genuine manufacturing defect.
The return must be initiated within a week of the delivery date according to tracking information. That means you will have 7 days to inform us about your decision to return, and a further 7 days to ship the order back.
To be eligible for a refund, the items must be in their original condition — unworn, unaltered, free of makeup, hair and stains. Any tags must remain in place. All items will undergo inspection to match these requirements upon receipt.
Rush fees and delivery fees are refundable in cases of manufacturing fault only. Customers’ return shipping expenses, as well as import and customs duties, are not subject to compensation in any case.
Not Eligible for Refund
Despite our customers’ satisfaction being a top priority for us, our return policy has several reasonable limitations. Thus, a refund is unfortunately unavailable for:
- Customized orders
- Custom size dresses
- Accessories (veils, jackets, detachable parts such as sleeves, skirts etc.)
- Orders sent back without tracking
- Discarded shipments
That is, if you discard a shipment for any reason (inability to receive the parcel at the address, disagreement with customs fees etc.) the parcel will not be shipped back to us and it will be eliminated by DHL in your country. Such orders will be considered as ‘completed’ and will not be eligible for a refund.
Jenny –
The dress is beautiful, elegant, and simple–just the way it looks on the website and how I had envisioned it to be. I took a chance with ordering the dress based on the reviews, and Ekaterina is wonderful to work with–she responds right away to your inquiries via email and has good follow up with your measurements just to ensure that it will fit well, even when I did not order it custom made.
Sophia –
I wanted to avoid a say yes to the million dollar dress situation in a shop. When stumbling upon Piondress on Etsy, I immediately loved their timeless designs. After scrolling through hundreds of reviews and pictures I knew I wanted to “take the risk” and order a custom-size. It felt exciting! After receiving a video tutorial, my fiancé measured me up. My questions were immediately answered via e-mail and the dress arrived quicker than expected (after just three weeks). It fit so well and the crepe fabric was easy to steam. I felt priceless and 100% comfortable on my wedding day. Thank you for your wonderful work, Piondress! I have recommended your shop to everyboy who’s asked about my dress ever since.
Leilani (Kapolei, USA) –
I love love love my dress!!! Aleksandra was so helpful with customizing my dress exactly how I saw it! Very pleased with the customer service and the product.
Maiya Strain –
I absolutely LOVED my dress!!! I couldn’t find anything I wanted in stores and this was my absolute dream dress! The material and quality was even better than anything I had previously tried on and the customer service was immaculate!!! I was super worried about ordering online but this process was seamless and easy and so worth it! This dress was light and airy, perfect for a hot summer wedding. I got lots of compliments on the detailed lace on the back! I had to have it altered because I purposely sized up because my weight fluctuates. But the necessary alterations were super easy to do with very little changes needed. I HIGHLY recommend piondress!!!
Destiny (San Marcos, USA) –
A beautiful dress! The seller was super helpful and it shipped so quickly! As I didn’t get a custom size I’ll be having alterations done but it practically fits like a glove! I’ll just be having mine shortened but I think they’ll do that for you too as a customization.