Prices on the website are listed in US dollars.

All of our dresses are made to order. Standard sizes are eligible for return, while custom-sized dresses made to your measurements are non-refundable.

You can choose your preferred production timeline:
– Standard production time (included in the price)
– Expedited production for an additional $100–200 depending on the dress (non-refundable fee)

We ship worldwide, and delivery times depend on the destination country. For certain locations, we can also arrange expedited courier shipping upon request for an additional fee.

We already provide the fastest possible way of shipping and can not make it quicker, but we can prioritise your order to get it ready to be shipped in 10-15 days. Please contact us to clarify the details.

The rush fee (100–200 USD depending on the dress) gives your order top priority and includes express shipping, so your gown is completed and delivered much faster. Because it covers immediate scheduling, resources, and express delivery, it is non-refundable.

No, you don’t. All U.S. orders are shipped Delivery Duties Paid (DDP). This means the price you see is final — no hidden fees, no unexpected duties at delivery.

No. When your order is delivered to an address within the European Union, there are no import duties or customs fees. Shipping in the EU is free, and the price you see is the final price — nothing extra at delivery.

For sure! Customization is what makes your dress ‘the one’ and highlights your style and personality. Please tell us what changes you would like to make and we will gladly find the best way to meet your demand.

Yes, custom changes may involve an additional cost depending on the complexity of the alteration. If you have specific wishes, please contact us with the details — we’ll be happy to discuss all possibilities with you and provide an exact quote.

You don’t need to add your measurements during checkout. After you place your order, our team will contact you by email and send a detailed video guide with instructions on how to take your measurements. This ensures your dress will be tailored precisely to your body.

All of our dresses are made to order and require time to be hand-sewn. The standard production time is about 60 days, plus 2–3 weeks for delivery. We also recommend allowing a few extra days in case small local alterations are needed. For this reason, we suggest placing your order at least 2–3 months before your wedding.

If your wedding is only about a month away (or slightly more), the standard production timeline will not be possible, and a rush order (15–20 days for sewing, plus delivery) would be the only option. Rush orders are available with an additional fee.

Delivery for all dresses is completely free of charge. However, please note that you may be required to cover customs duties or import taxes imposed by your local authorities upon arrival of the shipment.

For more details, please refer to our shipping policy.

Delivery times depend on your location and the efficiency of your local postal service. Generally, delivery to Europe takes about 15 days, to the USA, Asia and Australia approximately 2-3 weeks.

Please note that delivery times may be longer for remote locations and such delays are beyond our control.

You can get in touch with us anytime to get an estimated delivery time for your country before placing your order.

Your made-to-order dress will be made to your size range considering your height. For choosing the perfect size please refer to our size chart available on every product page. And if you need a professional advise or any other assistance, we are always here to help you.

For more information about the sizing please visit our shop policies page.

It’s alright! If none of the sizes represents you fine enough, please let us know and work out the best solution for you.

We don’t offer a try-on at home service, as all of our dresses are made to order. Each gown is individually sewn either in a standard size (eligible for return within our return window) or made to your custom measurements (non-returnable).

If you’re unsure about sizing, we’ll be happy to guide you through taking your measurements and recommend the best option, so you can feel confident in your choice even without an in-person fitting.

No, of course not. With the exception for a few designs we can offer you a size range up to US 22 (EUR 54) for the most of our dresses without any extra fees. However please pay your attention that sizes above US 14 (EUR 46) are considered as custom and cannot be returned according to our return policy.

As you order online and we are unable to see you in person, minor alterations such as hemming may be necessary to ensure the dress fits perfectly.

Our return policy is simple and transparent, see it for yourself by clicking here.

If you return a dress with standard tailoring time, you will be fully refunded. However, if you opted for rush tailoring, our return policy states that a rush fee $100–200 (depending on the dress) will be deducted from your refund.

This fee is charged to prioritize and expedite the completion of your order ahead of others and ensure it is processed sooner. Please note that this fee does not affect the delivery speed of your order.

Unfortunately we are unable to accept for refund customized dresses, no matter whether the very design was changed or only the size was custom.

Technically we don’t make exchanges, but you are free to either return the dress you received and make another order once you get a refund, or at first order a new dress and then return the previous one and wait for refund.

In any case please don’t forget to read our return policy.