Frequently Asked Questions

Prices on the website are listed in US dollars.

We ship worldwide, and delivery times depend on the destination country.

All of our dresses are made to order.

Standard Size and Adjusted Size are eligible for return in accordance with our return policy. Custom Fit dresses and dresses with design changes are non-returnable, as they are made based on your measurements or customized beyond the original design.

You can choose your preferred production timeline. Standard production time is included in the price, and we also offer expedited production for an additional fee (typically $100–200 depending on the dress). Please note that expedited production takes around 30 days and refers to production time only, not including delivery.

Orders are dispatched via Poland to ensure smooth international delivery and to help avoid import duties for customers in the EU and the United States.

No, you don’t. All U.S. orders are shipped Delivery Duties Paid (DDP). This means the price you see is final — no hidden fees, no unexpected duties at delivery.

No. When your order is delivered to an address within the European Union, there are no import duties or customs fees. Shipping in the EU is free, and the price you see is the final price — nothing extra at delivery.

For sure! Customization is what makes your dress ‘the one’ and highlights your style and personality. Please tell us what changes you would like to make and we will gladly find the best way to meet your demand.

You don’t need to add your measurements during checkout. After you place your order, your personal manager will contact you by email and guide you through the measurement process step by step.

Yes, custom changes may involve an additional cost depending on the complexity of the alteration. If you have specific wishes, please contact us with the details — we’ll be happy to discuss all possibilities with you and provide an exact quote.

All of our dresses are made to order and require time for production and delivery.

Current production timelines:

Standard size dresses
– 40 days standard
– 20 days rush

Adjusted size and Custom fit dresses
– 50 days standard
– 25 days rush

Custom design dresses
– 60 days standard
– 30 days rush

Please note that production time starts from the moment we receive your measurements, not from the date the order is placed.

Delivery usually takes about 1–2 weeks. We also recommend allowing a little extra time in case small local alterations are needed after the dress arrives.

For the most comfortable timeline, we suggest placing your order 3–5 months before your wedding.

If your wedding is coming up sooner, a rush order may still be possible for an additional fee.

Delivery for all dresses is completely free of charge. At the moment, we ship all orders to the U.S. and the EU on a Delivery Duties Paid (DDP) basis. This means the price you see is final — no hidden fees, no unexpected customs charges upon delivery.

For international orders outside the EU and U.S., import taxes or customs duties may apply depending on your country’s regulations. While we cannot guarantee that such fees will not be charged, we always do our best to minimize or avoid them whenever possible.

For more details, please refer to our shipping policy.

Delivery times depend on your location and the efficiency of your local postal service. Generally, delivery to the USA, Europe, Canada takes about 5–10 business days, Asia and Australia approximately 5–10 business days.

Please note that delivery times may be longer for remote locations and such delays are beyond our control.

You can get in touch with us anytime to get an estimated delivery time for your country before placing your order.

Please enter your billing address in the billing section at checkout. Then, in the “Additional information” (order notes) field, write your shipping address in full. Once we receive your order, we will update the shipping address manually on our side.

You can start by referring to our size chart available on each product page.

If your measurements match the chart closely, you can choose Standard Size. If you are between sizes or would like small adjustments, Adjusted Size may be a better option. For the most personalized fit, you can choose Custom Fit.

If you’re unsure, feel free to email us — we’ll be happy to guide you.

Standard Size is a good choice if your measurements are close to our size chart and your height is around 162–172 cm / 5’4″–5’7″. Minor local alterations may be needed for the best overall fit, which is a very common practice for bridal dresses.

Adjusted Size is our most popular option and works best for most brides, especially if you are between sizes. It allows small adjustments such as bust, waist, hips, skirt and sleeve length, or removing the train if needed, while keeping the original design and construction. This option improves the fit but is not a fully custom-made dress. After your order, your personal manager will guide you through the measurement process step by step.

Custom Fit is ideal if you are looking for a more precise, personalized fit or have specific fit requirements. We use an extended set of measurements (up to 20–22 depending on the design) to create the dress for your proportions, and your personal manager will support you throughout the process after your order.

That’s very common 😊

In this case, we usually recommend choosing Adjusted Size, as it allows small adjustments (such as bust, waist, or length) for a better fit while keeping the original design.

If you’re unsure, feel free to email us —  we’ll be happy to help you choose the best option.

We don’t offer a try-on at home service, as all of our dresses are made to order.

Each gown is individually sewn in Standard Size or Adjusted Size (both eligible for return in accordance with our return policy), or as Custom Fit based on your measurements (non-returnable).

No, of course not. With the exception for a few designs we can offer you a size range up to US 22 (EUR 54) for the most of our dresses without any extra fees. However please pay your attention that sizes above US 14 (EUR 46) are considered as custom and cannot be returned according to our return policy.

For Standard Size, minor local alterations are very common to achieve the best fit, as each body has its own proportions.

For Adjusted Size and Custom Fit, we follow your measurements carefully, but small adjustments may still be needed after delivery. This is a normal part of bridal tailoring, as fabric, posture, and undergarments can affect the final fit.

All adjustments should be done by a local seamstress or tailor, as we do not accept dresses back for alterations.

Standard Size and Adjusted Size dresses are eligible for return in accordance with our return policy.

Custom Fit dresses and dresses with design changes are non-returnable.

For full details, please see our return policy.

If you return a dress made with standard tailoring time, a 10% processing fee will be deducted from your refund.

If rush tailoring was selected, 20% of the order total is non-refundable.

Dresses with design changes are non-returnable, as they are customized beyond the original style.

Custom Fit dresses are also non-returnable, as they are made based on your individual measurements.

We don’t offer direct exchanges, but you’re welcome to place a new order and return your original dress in accordance with our return policy.

You can either wait for your refund before placing a new order, or place a new order first and return the previous one afterward.

Please also contact your personal manager — they’ll be happy to guide you through the process.

In any case please don’t forget to read our return policy.