Shipping
We ship via DHL from Russia to more than 200 countries around the world. Once your order is dispatched we provide you a tracking number so you could track your parcel on DHL website. As we ship to exact address you provided at checkout, please make sure you will be able to receive the parcel at this address.
Shipping Cost
The delivery for all dresses is totally free of charge. Shipping costs on other items are calculated at checkout based on your location.
Delivery Time
It usually takes the order from 5 to 15 days to arrive depending on your location. You will get estimated delivery date at checkout. You can also contact us anytime to get estimated delivery date prior to order.
Please note that estimated dates can not be used as a guide, delivery time may be increased in certain cases for reasons beyond our control (force majeure etc). We will not be held responsible for any delays caused by carrier or customs.
Customs & Import Duties
As all orders are shipped on a Delivery Duties Unpaid (DDU) basis, customers are responsible for all import and customs fees associated with their purchase. We are unable to estimate what these charges are, so we encourage you to check with your country’s customs authorities for tariffs before you order.
Please pay your attention that all import and customs fees are not included in price and must be paid by the customer to ensure your parcel is released by customs. Failure to do so may cause your delivery to be abandoned therefore the order becomes limited in refunding. Learn about refunding below.
Return & Refund
We gladly accept charge-free returns of standard size dresses. The return must be initiated within one week upon delivery date according to tracking information.
To be eligible for refund, items must be in original condition, free of makeup, marks and stains, and must not have been worn, altered or washed. Any tags must remain in place. All items will undergo inspection to match these requirements upon receipt.
Return shipping expense, rush processing fee, delivery fee (if applicable) and any import and customs fees paid are non-refundable in any cases.
Not Eligible for Refund
Despite customer satisfaction is a priority for us, our return policy has several reasonable limitations. Thus the refund is unavailable for:
- Customized orders
- Custom size dresses
- Accessories
- Orders sent back without tracking option
If you exceed the timeframe or violate the requirements above, unfortunately we won’t be able to offer a refund. However we are always open to discuss each individual case to work out the best solution.
Fionnuala (Cork, Ireland) –
Just to thank you so so much for sending on my dress- I loved it so so much and it was so comfy on the day!
Uploaded image(s):
Hannah (Lexington, USA) –
It is THE BEST dress I could’ve found. Fits, feels, and looks like a dream. So grateful for the artistry and energy that went into making this beautiful piece. Excellent, timely communication from Ekaterina and her team.
Uploaded image(s):
Samantha (Southport, UK) –
Thank you for my lovely wedding dress it was perfect!
Sarah (New Orleans, USA) –
Beautiful dress and great customer service! I didn’t want to take off the dress when I first tried it on. Cannot wait to wear it!
Дарья (Москва, Россия) –
Любимые Piondress!
Я всегда знала, что если свадебное платье, то только от вашего бренда!
Спасибо что создаёте наряды, в которых чувствуешь себя самой красивой, а карманы в платье это вообще отдельная любовь.
Делюсь с вами частичкой нашего дня, ещё раз спасибо! ❤️
Uploaded image(s):
Valentina (Tulle, France) –
I fell in love with the dress immediately. It was love at first sight! I asked for some advices to Ekaterina and she helped me with everything: the size, the color etc. She followed me in every step. It took more or less 4 weeks to get it and when I saw the dress it was exactly like the one in the web site. Size was just perfect and I thank Ekaterina very much for her help!
Amanda (Harrisburg, USA) –
The dress looks exactly the same as the picture. The quality is also great. Communication was very quick. All my questions were answered. The dress was also delivered to my home very quickly. I will have to have the dress altered, because it comes in standard sizes, and my body has never fit into a standard size dress. This was something I knew before I bought the dress and was prepared for.
Вера (Москва, Россия) –
Спасибо большое за мое платье мечты! Еще задолго до свадьбы я влюбилась в ваш салон и точно знала, куда поеду за своим тем самым платьем. У вас я нашла платье своей мечты и на свадьбе чувствовала себя в нем идеально!
Большое спасибо за вашу работу:) Вы — лучшие!
Uploaded image(s):
Maria (Strasshof An Der Nordbahn) –
The dress ist beautiful and the Service was perfect?
Наталья (Москва, Россия) –
Хочу выразить огромную благодарность всем девочкам-фееям, имеющим отношение к этому чудесному салону. Прекрасно отлаженная работа, доброжелательный, отзывчивый, а главное терпеливый персонал:) Отдельные слова благодарности девочкам-менеджерам из Москвы. Выбор сразу пал на ваш салон и это была ПОБЕДА!) 100% попадание по всем моим критериям поиска. Спасибо еще раз за возможность быть прекрасной и ОСОБЕННОЙ в этой важный для каждой девочки день! Процветания и вдохновения!:)
Uploaded image(s):
Maria (Graal-Müritz, Germany) –
My Name is Maria and I order a dress in April. I want to join with you how was the experience with your dress.
The Wedding was celebrated in Graal-Müritz (Germany).
Uploaded image(s):
Lillian (Lakewood, USA) –
The dress is great quality for the price! Nicely wrapped in plastic and a garment bag. The gray color is pretty and light. The length of the dress is perfect and the lace on the bodice well made and looks great even without a bra on. I ordered the dress May 7th and it got to Seattle June 25th. True to size (10). They even customized the dress to my height.