Shipping
We ship via DHL to more than 200 countries around the world. Once your order is dispatched we provide you a tracking number so you could track your parcel on DHL website. As we ship to exact address you provided at checkout, please make sure you will be able to receive the parcel at that address.
Shipping Cost
The delivery for all dresses is totally free of charge.
Delivery Time
It usually takes the order from 5 to 15 days to arrive depending on your location. You can contact us anytime to know estimated delivery date prior to order.
Please note that estimated dates can not be used as a guide, delivery time may be increased in certain cases for reasons beyond our control (force majeure etc). We will not be held responsible for any delays caused by carrier or customs.
Customs & Import Duties
As all orders are shipped on a Delivery Duties Unpaid (DDU) basis, customers are responsible for all import and customs duties associated with their purchase. We are unable to estimate what these charges are, so we encourage you to check with your country’s customs authorities for tariffs before you order.
Please pay your attention that import and customs duties are not included in price and must be paid by the customer to ensure your parcel is released by customs. Failure to do so may cause your delivery to be abandoned therefore the order becomes limited in refunding. Learn about refunding below.
Return & Refund
Our return policy is valid for dresses of standard size range between US 0 (EUR 32) and US 14 (EUR 46) with a fixed $80 return fee, except in the event of a genuine manufacturing defect.
The return must be initiated within a week of the delivery date according to tracking information. That means you will have 7 days to inform us about your decision to return, and a further 7 days to ship the order back.
To be eligible for a refund, the items must be in their original condition — unworn, unaltered, free of makeup, hair and stains. Any tags must remain in place. All items will undergo inspection to match these requirements upon receipt.
Rush fees and delivery fees are refundable in cases of manufacturing fault only. Customers’ return shipping expenses, as well as import and customs duties, are not subject to compensation in any case.
Not Eligible for Refund
Despite our customers’ satisfaction being a top priority for us, our return policy has several reasonable limitations. Thus, a refund is unfortunately unavailable for:
- Customized orders
- Custom size dresses
- Accessories (veils, jackets, detachable parts such as sleeves, skirts etc.)
- Orders sent back without tracking
- Discarded shipments
That is, if you discard a shipment for any reason (inability to receive the parcel at the address, disagreement with customs fees etc.) the parcel will not be shipped back to us and it will be eliminated by DHL in your country. Such orders will be considered as ‘completed’ and will not be eligible for a refund.
Salma –
The dress was absolutely wonderful and I received endless comments on how stunning it was and how it made me look like a princess 🥹 Once again thank you so much for the dress of my dreams 🙏🏽❤️
Maite –
El vestido era espectacular y recibió muchísimos halagos. De nuevo mil gracias por hacerlo posible. 🥰.
Renee Carter –
I cannot begin to tell you what a gift Piondress was. Working with Ekaterina was an absolute dream! I would tell her my vision, my dimension, etc, and she ended up custom making a dress that fit my vision, body, and personality perfectly. I knew it was chancy to order something custom online, but I hadn’t found anything that felt right. Ekaterina was so very accommodating and patient with me, and the result was worth it! The dress required almost no alterations (due more to my fluctuating size than any fault of Piondress), and it was delightful to wear.
Nelly –
I definitely recommend! Aleksandra communicated well, and was able to custom make a dress for me! She did a fantastic job as well! It fits me perfectly, the dress is so pretty, and she made it exactly how I wanted it! The price was great too! The shipping did take a while, but it was worth the wait!
Katherine –
I can’t recommend Piondress enough! I had found a picture of a wedding dress I liked on Pinterest and Piondress was able to replicate it easily. It was stunning! They used very quality material and had excellent attention to detail. It also fit me like a glove— no alterations necessary. I felt elegant and received many compliments on it.
Jade –
Words cannot express how thrilled I am to have received my dress from the wonderful dressmakers at Piondress. I took a large gamble reaching out with only a few months till my wedding date, knowing that I couldn’t try on the dress in person, along with also requesting a custom gown off of an image I found online and loved. For the price, they over delivered on everything! I was a little nervous upon opening the package but immediately felt the most high quality fabric. Each detail was made to perfection and with such a keen eye and attention to all small requests I had made. While they were still working on my dress I made changes to have it shortened and arrive quicker as my wedding plans changed and they did all those things and more. I truly will recommend them to everyone I know. I’ve never been happier! They are wonderful!!
Emilie M –
My wedding dress turned out to be an absolute perfection!
They customized it exactly how I wanted it, the quality is amazing and they have the BEST customer service.
I was even lucky to get another one (my real wedding dress) due to a misunderstanding about the first one I received so I just cut it up and made an after-party dress with it.
I highly recommend them! Thank you so much!
Gina A –
With only 6 months to plan, I didn’t have much of an option but to order my dress online. It was super scary! I came across Piondress on Etsy and loved their designs. My idea started with the Kirsten. However, I wanted a custom curved up bodice. I sent some inspiration pictures and they made my dress come to life. The quality of material and craftsmanship is unmatched. They put so much thought and care into your dress and it came out absolutely perfect. Shipping was super quick and my dress arrived about 4 weeks after placing my order! I 100% recommend Piondress for custom or existing designs, I am very happy with the quality of service I received.
Lydia Evans –
Piondress was wonderful to work with and made customizations very easy. I received my dress in a month. I wore a layer underneath to prevent printing and a crinoline for volume. It is a beautiful dress and the price makes it that much better.
Mikayla –
My dress is PERFECT! I had an entirely custom order, and it came even better than I had imagined. It fits me perfectly, no alterations needed! Aleksandra was so professional and kind, and she even ordered in a special fabric that I requested. My dress arrived a week early, too! Buy from this shop!! You will NOT regret getting your wedding dress here! They also have their own webpage with even more options.
Melanie –
Wow! Highly recommend, we serve a pic of a dress my daughter wanted and it was exactly what she wanted!